- Phone: 509-582-9000
- Visit Website
based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the service is quick but not without quality. The serviceman is friendly and efficient.
Our service tech was on time, cautious of our walls and corners and was very thorough. Matthew S. seemed knowledgeable and didn't try to push
all their services on us. Super polite and very reasonable in price.
The carpet feels so much cleaner and there was no odor😊
Results were great.
The gentleman who cleaned my carpets, took extra time to make sure all stains were removed.
My carpets look incredible! Thank you Zerorez
Service was performed promptly and on time. I am pleased with the result. Mathew
the technician was informative and a pleasure to work with.
Professional. Prompt. Polite. Everything looks great!
Your tech was very polite and nice. However I feel I was given a real sales job. First she showed spots on the carpet where she stated my dog had peed and said I need to have extra product to get it removed. The blue light was very convincing! So I agreed to the extra $65 each for 3 areas. Then she sold me the $100 protection so it would be easy clean up if it happened again. So my bill went from the quoted $178 to $413!! When your tech was finished I asked her to use the light again to see if the spots were gone and she said no because we would still see the spots because they are stains that would still show using the light. This is why I feel I was totally misled about pee on the carpet. Thinking about the spots she showed me.. in the closet where the dog doesn't go and a spot where we have a chair sit so impossible for the dog to have peed there. I know the man we bought the house from had cats so I believe some of the spots she showed me were previous stains. I know my dog has peed on the wool rug downstairs and I showed her that but the light didn't glow on that spot!!
Also after the carpets dried (they were literally sopping squishing wet) I could see the areas that were missed. Edge of each stair and entrance into master bath you can see the streak where the wand went and where she missed. And now our carpets are hard and crunchy. We have vacuumed twice with no difference.
I'm very disappointed with this cleaning process and feel I was up charged extras to clean stains that won't come up. Stains you can't see unless you use the blue light!!
Sincerely,
Name removed
Shower was not cleaned after further inspection after departure.
Same day service and great customer service.
The service and cleaning itself was below what I could have done by spending 50 bucks and renting a carpet cleaner. I was charged an astronomical amount of money to clean an 8x8 area rug. That no one told me about. Your service is at best mediocre and the cost is absolutely asinine for the quality of work.
The tech was not only professional and friendly but went out of his way to explain what he was doing and was patient with questions we had. The results of the service were great and with the level of customer service we received we will definitely be returning customers. I hope that all of your tech's give the kind of customer service that we received from the one that serviced our home.
My carpet looks great!
My carpet was cleaned just a week ago and some spots I thought were removed are already showing back up!!! I would really appreciate it if someone would come back out and get these spots out!
My wife liked Mathew she thought he was polite and listened really well, she and I will recommend zerorez with keeping Mathew as the Tech for cleaning Air Ducts
Offer to move furniture
Prompt service and a product that keeps my carpets looking clean for months
That your people are prompt and friendly. That you use only water to clean.
Monika was knowledgeable about the services offered and did a thorough job cleaning my carpets. The cleaning took only a few hours.
Monica was a delight and great rep of your company.
Professional clean and do a great job. Also tech was friendly and knowledgeable
Do a fantastic job and stand behind your service.
Air is fresh and no floating particulates visible after service.
How great the carpets look and no detergent used!!
Although the gentleman was pleasant and polite, I was not satisfied once it finally dried. you could see the missed areas as it shows streaks of dirty lines where no overlap was done with the machine, and clean streaks where the machine did clean. Not sure I would recommend your business if this is how your training tech's to clean carpets.
I like how informative the service pro is. She was through and it did not take long for my floors to dry.
Thank you
Tech was knowledgeable and professional.
Smells so clean. Great job.
Friendly staff, professional, timely and got the job done!