Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2017 — Rated 10 out of 10 by Ruth Poorman Zerorez Tri-Cities
What do you like about our products and services?

HE WAS ON TIME,VERY POLITE WAS UP FRONT WITH ME ABOUT PET STAINS AND DID A GOOD JOB.

Report a concern   May 26, 2017 — Rated 10 out of 10 by R.O. Zerorez Tri-Cities
What do you like about our products and services?

Everything's done very professionally

Report a concern   May 26, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

The service is very fast and the carpets dry quickly.

Report a concern   May 25, 2017 — Rated 8 out of 10 by P.W. Zerorez Tri-Cities
What could we do to improve?

The technician that came to the house was Sheldon, a very nice, considerate young man, but today I noticed he failed to re-connect my hose in the front of the house.

Report a concern   May 25, 2017 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

The service people are very friendly and knowledgeable. My carpets always look.great right after and the spots and stains stay away.

Report a concern   May 25, 2017 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

professional service.

Report a concern   May 24, 2017 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Outstanding service, communication and instant gratification on quality cleaning.

Report a concern   May 24, 2017 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

On time - good job -

Report a concern   May 24, 2017 — Rated 0 out of 10 by M.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I would like to see my carpets cleaner than when I do it myself. I figure paying and having a commercial business come do it that they would look a lot better and they left no cleaner Also when advertised three rooms get one free and they only do 3+ a little hallway I wasn't impressed

Report a concern   May 24, 2017 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional and prompt

Report a concern   May 23, 2017 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

You always do a great job the the worker has was freindly and has great customer respect

Report a concern   May 23, 2017 — Rated 10 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

The cleaning professional was outstanding

Report a concern   May 23, 2017 — Rated 8 out of 10 by S.W. Zerorez Tri-Cities
What could we do to improve?

I have a closet that wasn't counted as part of the "room" since the closet is separated from the bedroom by a master bath. The technician said that it would be added on to the bill if I wanted it done, so I skipped it (closet isn't worth a full "room" price to me, and it wasn't that bad anyway). It would help when calling to schedule the appointment/service if the ZeroRez rep asked about unusual features of the room -- would help clients avoid nasty surprises. Overall great job though.

Report a concern   May 23, 2017 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Technician is professional, knowledgeable and friendly.
Work is performed in a timely manner.
Ensures work is performed as requested and questions are answered.
Very pleased with end result!

Report a concern   May 23, 2017 — Rated 9 out of 10 by G.L. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is the best! They are very accommodating in their scheduling, and the technician was right on time. My carpets are clean, my house smells great, and my allergies are happy!

Report a concern   May 23, 2017 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Great, thorough job!

Report a concern   May 22, 2017 — Rated 6 out of 10 by M.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I'm not sure this time around I didn't feel like my carpets were clean

Report a concern   May 22, 2017 — Rated 10 out of 10 by Debbie Garcia Zerorez Tri-Cities
What do you like about our products and services?

On time. Courteous. Didnt try to oversell any products. My carpets never looked better.thank you zero rez

Report a concern   May 22, 2017 — Rated 10 out of 10 by Barb Cooper Zerorez Tri-Cities
What do you like about our products and services?

I like the cleanliness of my carpets after they have been cleaned. I have had a dog pee on my carpet in several areas. I had to have you guys come out a month after the initial cleaning because some of the spots were coming back up. I was not charged for the second cleaning and I haven't seen the spots since! That is great customer service!

Report a concern   May 22, 2017 — Rated 9 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Sheldon was very professional and did a great job.

Report a concern   May 22, 2017 — Rated 8 out of 10 by C.C. Zerorez Tri-Cities
What could we do to improve?

Nothing that we experienced. Service tech was on time, work was completed in a timely manner and was to our satisfaction. Service tech was very respectful.

Report a concern   May 21, 2017 — Rated 9 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Did a good job and was done fairly quickly.

Report a concern   May 21, 2017 — Rated 10 out of 10 by Doug Larson Zerorez Tri-Cities
What do you like about our products and services?

Meets schedule and doesn't take too long. Carpet seems really clean.

Report a concern   May 19, 2017 — Rated 10 out of 10 by Alexis Brodaczynski Zerorez Tri-Cities
What do you like about our products and services?

Fast and awesome. Matt our tech was AMAZING

Report a concern   May 19, 2017 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service and I've never seen my tile floors and grout so clean

Report a concern   May 19, 2017 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

They arrived promptly and got the job done quickly.

Report a concern   May 19, 2017 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

The whole experience was fantastic and I will use the service again and highly recommend them to anyone.

Report a concern   May 18, 2017 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

I am very pleased with your company and this was the 3rd time I used Zerorez. You gave great specials!

Report a concern   May 18, 2017 — Rated 10 out of 10 by Sharon Van Houdt Zerorez Tri-Cities
What do you like about our products and services?

Everyone is so efficient, personable and informative in providing service. Our carpets look so good; why did I wait so long! I have already recommended Zerorez to my neighbor who came over when he saw the truck at our home. I am very happy with the result of the carpet cleaning.

Report a concern   May 17, 2017 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate that you were able to come the next day. I received a call letting me know the technician was on his way and at the time I was told. The technician was very professional and as non-invasive as he could be. And the price was right.


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