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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your crew did a great job thank you very much
The service is quick,thorough and reasonably priced. Had all the air ducts cleaned treated with an anti-allergen. Will call for carpet cleaning in the near future.
The technician was extremely knowledgeable and amiable...
Quick service. Friendly staff. I recommended you guys to a friend of mine who scheduled for Saturday.
He was quick and efficient
The time way you come out to clean the carpets. You do what you say you will do. You also addressed the iissues I had immediately. Thank you for your service!
I liked the work that was done but all the extra cost for the spot treatment in each room was really high to my liking.
The dirt was shoved up to the walls and we had to clean tile to get dirt off baseboard
Haun has been wonderful! Monica was delightful! I will be sure to use Zerorez in the future for everything. It's wonderful to have all my tile,carpet,and wood floors cleaned by one company.
On time very efficient very pleasant technician
spot removal could have been better.
they removed a stain that was not removed by other cleaners
I thought that the technician did a good job interfacing with me, explaining things, and answering my questions. I was slightly disappointed that the areas in front of the sofa and chairs still showed "soil" darkening where peoples feet had been most often. The carpets are only 23 months old and had no stains but only these slightly darkened traffic areas. I thought they would come completely clean or at least be very hard to see after cleaning. But they still show. Maybe I don't understand what is normal for this situation.
Tech was on time, explained everything well, and did a great job cleaning.
I appreciated the presentation on how and why the products work
Mathew was great - very friendly and did a great job
I had to call about so easy spit's that were still on my carpet
The second tech came out and did get get the carpet cleaner
This was good but it did tie up two of NY Saturdays
They do a great job and very friendly!
On my Facebook review I gave all high marks, but then I checked my carpet with my own black light and saw that many of the spots my technician had shown me prior to cleaning--and had said were gone--were in fact still there. I should have had him walk through with his black light before he left, but I trusted him. I see with my emailed receipt I received information of the biological that he used...some of that information had not been shared with me prior to the treatment. I plan to call to make an appointment for you to return.
No chemical smell. Carpets clean and dry in a timely manner. Tech professional and friendly.
The tile was cleaned within two hours of my initial phone call. The tile is sparkling clean and the grout came out very nice overall.
I only had one room done but it came out great!
Had some issues with initial cleaning. Excellent feedback and return service. Loved Mathew. He did an excellent job. Feeling completely satisfied now. Thank you so much for your service.
service was great, carpets are about 16 years old, they look like new again
The service techs were awesome and customer service a 10. Before she left she said we would do a walk through of the house but we didn't. We walked through the bill but not the house. I felt some of the traffic areas could have been cleaner,
I like all of it. I have had other outfits clean and there is always a residue left or it takes days to dry. Our carpet is 25 years old, so you know it is worn, but Zerorez gives it back it's soft cushy feeling and it has been three years since you last cleaned it for us. I have been considering replacing it next year, but maybe it will hold up a couple years longer and it might help if we get it cleaned more often than every 3 years??? Scott did a great job cleaning it. We have 3 ShihZus and believe me they are hard on our carpet & can't seem to hit the potty pads half the time, but Scott cleaned it beautifully.
I was impressed. Thank you for a BIG job WELL DONE!!!! And I always recommend you to my friend. Scott is well mannered, polite, and patient with answering questions, and is diligent and professional while tending to the cleaning of a very tedious task. Thank you and you'll always be #1 with us. Cherie Last name removed
Scheduling an appointment was difficult because of the limited trips you guys make to Walla Walla. More trips scheduling options in this area would be helpful
profesionalism
Cleaned carpet I thought was impossible.
Sharp neat service man polite and did a great job