- Phone: 509-582-9000
- Visit Website
based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They arrived promptly and got the job done quickly.
The whole experience was fantastic and I will use the service again and highly recommend them to anyone.
I am very pleased with your company and this was the 3rd time I used Zerorez. You gave great specials!
Everyone is so efficient, personable and informative in providing service. Our carpets look so good; why did I wait so long! I have already recommended Zerorez to my neighbor who came over when he saw the truck at our home. I am very happy with the result of the carpet cleaning.
I appreciate that you were able to come the next day. I received a call letting me know the technician was on his way and at the time I was told. The technician was very professional and as non-invasive as he could be. And the price was right.
Easy to understand how it works and get an appointment.
Michael did such an awesome job!! He was so friendly, kind and professional!
Will definitely be using zerorez again!
Please stop sending me emails i said wht i said and its done and over with lesson learned for me thank you have a great day
Low chemicals. Excellent serviceman.
Everything
I was quoted a piece but when the Tec comes we are told to get a really good clean we have to spend more for special cleaners. It Sears like false advertising. Just tell us the full price for a good cleaning.
Service Techs are very knowledgeable and helpful and final results look good after cleaning.
The carpets and tile looked great when you were done. The guy doing the cleaning was very professional
A little more expensive than we expected.
my carpet looks great the person that did it explained everything he was going to do and what product we needed we will definitely use zerorez again
I paid so much for the carpet to be cleaned with some special shampoo in order to get rid of the pee smell through the whole area that I wanted clean. The reason I called to have my carpets cleaned was due to a strong pee smell somewhere in the dining room. When I told the zero Rez employee about this he told me he would take care of it and I'm disappointed that the original reason why I called to have my carpets cleaned was not taken care of. Not only that but I paid more than what I was expecting to pay and that's what hurts. If I would have known that the original pee stain that I wanted resolved would not be removed I never would have agreed to treating my whole carpet with the special shampoo treatment that was recommended for pee. My carpet is not terrible for me to say that it absolutely needed that treatment in the first place but the employee spoke so well of it that I decided to go with it. My bill came out to be almost $280, way more than the $125 I was originally expecting. I think I could have done a better job just spot treating that single area myself and having the employee do what I had originally hired him to do. I'm just disappointed. That is a shame because I have used zero Rez before. If it wasn't able to get that pee stain out I'm questioning if the rest of my carpet is truly clean.
Conscientious and respectful workers
Results and people.
Be a little clearer on quotes over the phone...
Zerorez representative was very professional. I will most definitely use Zerorez again. Great company and great service
Michael was very professional and the carpents look great. This was my first time using Zerorez and Michael made me a customer for life. Thank you for the hard work
The Technician (Josiah) was great!!! He was there to clean our grout. However, the equipment could be better. It was too big to get under the cupboards kick board. It wasn't able to get to the grout that was lower than the tile. So, there are several spots that are still dirty, that really stand out, next yo the clean grout.
My carpets look exactly like they did before you guys came to "clean" them. I am very disappointed.
The reason for hiring a professional was to remove fresh area where the dog had gotten sick. The technician did let me know he couldn't get it out before he started. He was correct. After he left I used some resolve and my Walmart shampooer and got it almost completely out. When your company worked for my son the technician was able to remove horrible cat stains.
A few years ago we had another company remove some terrible food stains. After a visit from the grandkids we called the same company to remove stains again. The second technician was not able to remove stains. That is why we took the recommendation from our son and called you.
I wasn't disappointed exactly. I just wouldn't refer. All in all I was very pleased with your technician and the way the carpets are.
very clean carpets and vents! Job well done. good technician
We are a little surprised at the spots still on our carpet. I know you got a lot out, but we still have annoying spots in our livingroom.$143 is a lot of money for us to still have them. Thank you!
Name removedPhone number removed
There was a lot of water left on my hardwood floor that I had to clean up my self.
One area was not cleaned well
My carpets look beautiful. I am watching if they stay that way which I expect they will.
Prompt service and I've never seen my tile floors and grout so clean