What our clients think of us!

Was very impressed with the time and care the technician took as they worked on our carpets and upholstery.

I love that my OLD carpet looks great and is not sticky when it's dry.

The great job done on my carpets.

Service technician was very professional and thorough. He provided excellent customer service to ensure my carpet was cleaned thoroughly.

I have been a customer for several years. I had 4 rooms cleaned and my hallway. He cleaned everything in an Hour and unlike what I have had before there was no comparison.I am very disappointed and I couldn't use my $25.00 coupon. The family​ room and bedroom were ok but the rest you can't tell it was even cleaned.I realize the carpet is getting older but it has always looked awesome. I am so disappointed.I have recommended you to several people. But right now after this service wouldn't at all.if I use you again I need a guy who takes his time not a Rush job.

He's doing his job really well done

The people

I was not satisfied with the laminate floor cleaning. I wrote on this survey once and never got a response. I had the carpets cleaned the next day and they took pictures of the floor and sent them to the manager. Both the scheduler and the carpet cleaner stated that the manager would look at the pictures and get back to me. I never never never heard anything more from the manager or anyone. Really bad follow up so must not care if I ever use them again. They just lied that the manager would get back to me!!!!! Everyone was very nice except your manager who is totally unreasonable.

Prompt professional service.

The carpets have never looked cleaner. The technician was professional and friendly.

Michael was great and did a great job on our stairs and floors. They look great and he was diligent in working the stained areas.

Everything

Everyone that I talked with at Zerorez treated me like I was their only customer. Kya cleaned our carpets quickly and did an awesome job. Definitely will use them the next time our carpets need cleaning.

The service tech was pleasant and professional. The carpet cleaning was good. The tile cleaning was terrible even though the tech spent a lot of time on it. When the floor dried, it left a hazy residue that took me six times to mop it up. This took literally six hours to do. I could have spent three hours on my own and had better results.

I had requested a 2:00 appointment so I could be present. I reiterated the required appointment time when you called to confirm. On the day of the appointment, I received a call at 11:10 that the tech was headed my way. I said I could not be present until 2. Tech showed up approximately 11:30.

Tech was very friendly, but said there would be an extra $20 charge because the apartment was upstairs. I was not told of this beforehand and refused to pay that. I was quoted $119.60 over the phone but the charge ended up being $132. I was not told of the additional $14 charge for Water Treatment and Disposal bringing my initial charge to $146. This hints at a bait & switch. I did add the $40 protectant at the recommendation of the tech, bringing my total to $159.60. After everything dried, I see no difference in the service you provided than what I can get from other carpet cleaners for half the price. Your zero residue is a theory with no proof to the naked eye, therefore I consider you overpriced and slightly dishonest. I own and manage multiple rental units and had I seen a difference or your pricing been competitive, you would have earned my business for many units, and cultivated a long-term business relationship, however I will not be using you again. Customer service used to mean something, and I believe it still should.

The Team worked extra hard to make sure I was happy with the job they preformed. Came back to redo an area that I felt showed signs of dirt. The results where great, will always stick with this company for their outstanding work that they have done for me over the years.

Excellent customer service by Josiah.

Very nice guy who came. Courteous.

Carpets looked good right after shampooing but by next day traffic areas looked dirty again and no one had been in 3 of the rooms

My tech was lovely and in the end most the carpet came out great. But it was a taxing process that required a lot of proof that it could be better.

Service was exactly what was advertised.

Less water residue left behind

organic products. Carpet dries quickly andtile grout looked brighter afterwards.

Friendly technician and quality job well done.

They were very nice to work with, responsive, and flexible. The carpet looks very clean and I'm pleased with the results.

Michael is very freindly and professional as well as a hard worker. I like the way the carpet feels and smells after he cleans. Thank you

We did a walkthru with the service tech and pointed out some spots and stains on the carpet. He took 45 minutes to service three rooms and a hallway. We couldn't tell how well the stained areas were cleaned because of the damp look of the carpet. Later when it dried we noticed that the stains looked more pronounced. It appeared that the carpet cleaning process drew out the stains versus cleaning it. I ended up getting a can of Resolve carpet foam cleaner and cleaned up the stains myself. I also got the impression that since we were only paying for the $99 three rooms get a fourth free special, and the tech didn't sell us any additional services, he was going to get in and out. Pretty sad if thats your business model to get you foot in the door with a special and try to sell more service once you are in the door, but then don't do a quality job on the special. I feel like a little water was sprinkled on our carpet and it was just vacuumed with a high suction vacuum. Won't use you again, nor will I recommended to anyone.

I liked the friendly service from Michael, my tech.

I think you're services are great. I have used your company several times. I needed my carpets cleaned to get pet urine/smell out of my carpet. Unfortunately, the cleaning hasn't gotten rid of the problem. Disappointing on several levels. One being the expense.

Stains and dirt gone, and faster drying time.