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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet cleaner guy was awesome. He was very knowledgeable and friendly. He went above and beyond in making sure we were satisfied.
Very friendly services and like being called when they are one the way out. Floors look pretty good. Seem cleaned well. Still see some stains that I was hoping would have been taken care of. Over all happy with the service
We found the technician to be knowledgeable and thorough about the job. He explained problem areas after the work was done.
Michael Owens...technician was very professional ... performed service and clean up...explained services being done...finished up and made sure i was satisfied with work...which i was....HIGHLY recommend ZEROREZ services for all services they provide...prices more then competitive and in most cases lower then fellow competitors
Left a few spots untouched that should have come out easily. I didn't point them out but should have been seen. I even questioned him whether he did that area as I didn't see him go over it.
The tech was very friendly. And got the job done very fast.
Courteous technician, on time and the carpet dries quickly w/o any sticky residue!
I thought perhaps some stains had come back after a couple of days and Zerorez came right back out to check the spot and rectify the situation free of charge! I will definitely use Zerorez again.
Friendly, professional service! Josiah was very informative, professional and detail oriented.
Great customer service. Very professional and my carpets look great!
Nothing went very well
ZEROREZ has done some really good work for me in the past but, unfortunately, thus time the carpet looks about the same as before it was cleaned already. I don't think the young man you sent spent long enough on the stains
Carpets seemed almost like new after the service!
It left a bigger stain in the main living room, the spot wasn't as visible before. I was very disappointed.
I like the out come of the chair cleaning the most. But all In all very satisfied.
Easy online scheduling and when there were some spots that didn't come out very graciously redid the spots.
The prompt, friendly service. Matt was awesome...explained in detail what he was going to do and answered our all of our questions. He was very knowledgeable and friendly.
Very professional people and did a goood job.
Our tech was very helpful and polite.
When I asked if my carpet would buckle, he guaranteed me it wouldn't and if it had before it was because they used too much water. Well, it did and it wasn't dry until the next day. I intended to put a fan on it but I couldn't find it. But my carpet looks great and I appreciate that.
The technician was prompt and the carpets look great.
Very costly! I paid a lot of money for these dirty carpets to be cleaned, but they are still stained. I was hoping for sparkling clean.. that's not what I got.
Commitment to customer satisfaction
Professional and friendly
Sheldon did an excellent job! Very knowledgeable and professional. I love that there is no soap residue.
How fast they cleaned.
Service was wonderful!
It weed extremely well. My carpet was filthy from my teenage son and his friends.
Carpet cleaned up great and service tech explained the process.
Honoring the price that was given to the customer by the person scheduling the appointment. Paid Way-more than expected and was not honored what I was told. As a customer who has used your service more than once very disappointed on how the situation was handled.