Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 13, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Your technician Michael was very thorough, professional, and arrived as planned. Thank you! We love our clean carpets!!

Report a concern   July 12, 2017 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick response, friendly service, thorough cleaning

Report a concern   July 12, 2017 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

Quick and great results

Report a concern   July 12, 2017 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Did the job the day after I called. Excellent job on the carpet. Professional and affordable. Will definitely use again.

Report a concern   July 10, 2017 — Rated 10 out of 10 by G.W. Zerorez Tri-Cities
What do you like about our products and services?

Technician was well trained in his spiel. 👍

Report a concern   July 9, 2017 — Rated 10 out of 10 by R.E. Zerorez Tri-Cities
What do you like about our products and services?

Thank you for my clean tile. It looks great!

Report a concern   July 9, 2017 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Kya is a hard worker and takes pride in his work. He does a good job for us.

Report a concern   July 9, 2017 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule or reschedule.

Report a concern   July 8, 2017 — Rated 10 out of 10 by T.S.F. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service, thorough cleaning and nice smell.

Report a concern   July 8, 2017 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very friendly and helpful.

Report a concern   July 8, 2017 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Loved the service and friendly technician.

Report a concern   July 8, 2017 — Rated 5 out of 10 by J.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I called and asked specifically what the cost would be. I explained that I had many bedrooms and stairs that I needed cleaned. I was quoted a price. I asked twice, so this is my final cost, correct? If a person says a price it should not change unless something else is added. I also came home expecting more from the cleaning as I was told that stains a normal carpet cleaner could not get out, zerorez can. I suppose I had high expectations before the process began and came home upset that it didn't look much better.

Report a concern   July 7, 2017 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looks great.

Report a concern   July 7, 2017 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

So happy with Zerorez and the outcome of the cleaning I had done!

Report a concern   July 7, 2017 — Rated 0 out of 10 by A.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I couldn't even tell my carpets had been shampooed. I came home and asked my husband why they didn't show up. He said they did. So needless to say I was very disappointed.

Report a concern   July 7, 2017 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked great when they were done, so the product must work!

Report a concern   July 6, 2017 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service; great results.

Report a concern   July 6, 2017 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

The man that cleaned our carpet was excellent.

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and a good clean

Report a concern   July 5, 2017 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Best cleaning service in town!!

Report a concern   July 5, 2017 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Sheldon did a great job on our carpets.
Thanks, Name removed

Report a concern   July 4, 2017 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpet is clean and cleaner was talkative and nice.

Report a concern   July 4, 2017 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

It's was great

Report a concern   July 4, 2017 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and informative

Report a concern   July 2, 2017 — Rated 7 out of 10 by K.B. Zerorez Tri-Cities
What could we do to improve?

Josiah did a great job. The help he had with him, I believe his name was Chris, took off his booties and as a result I've spent a lot of time scrubbing my wood floors where he walked with damp feet. He left sneaker prints all over the place and they didn't come up when I mopped so I had to get down on my hands and knees to scrub them.

Report a concern   July 2, 2017 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

The guys showed up on time..big plus in our book. They were clean, polite and really hard workers. They explained each step to the cleaning process and that was so helpful. We really enjoyed having them in our home. You need to clone them ;)

Thanks,

Ron & Name removed

Report a concern   July 2, 2017 — Rated 0 out of 10 by M.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I've tried Zeroeez twice. Although careful with their work, they weren't able to remove them. 1 out of 4 stains were removed. The tech mentioned some options if the cleaning didn't work but never pursued it.

Report a concern   July 1, 2017 — Rated 8 out of 10 by L.B.O. Zerorez Tri-Cities
What could we do to improve?

Figure out a way to get rid of animal urine stains the first time around instead of having to come back and charge more!
However, I do commend ZeroRez on employing cordial, polite, and hard-working people. So far, all of my dealings with them have been pleasant. I also appreciate that I am well informed about when to expect the cleaners and don't have to wait around for them, thus tying up my day.

Report a concern   July 1, 2017 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional & quick

Report a concern   July 1, 2017 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

I was completely satisfied with their service, the tech that arrived was friendly and knowledgeable. He made my 20+ year old carpet look almost new.


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