Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2017 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked great when they were done, so the product must work!

Report a concern   July 6, 2017 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service; great results.

Report a concern   July 6, 2017 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

The man that cleaned our carpet was excellent.

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and a good clean

Report a concern   July 5, 2017 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Best cleaning service in town!!

Report a concern   July 5, 2017 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Sheldon did a great job on our carpets.
Thanks, Name removed

Report a concern   July 4, 2017 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpet is clean and cleaner was talkative and nice.

Report a concern   July 4, 2017 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

It's was great

Report a concern   July 4, 2017 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and informative

Report a concern   July 2, 2017 — Rated 7 out of 10 by K.B. Zerorez Tri-Cities
What could we do to improve?

Josiah did a great job. The help he had with him, I believe his name was Chris, took off his booties and as a result I've spent a lot of time scrubbing my wood floors where he walked with damp feet. He left sneaker prints all over the place and they didn't come up when I mopped so I had to get down on my hands and knees to scrub them.

Report a concern   July 2, 2017 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

The guys showed up on time..big plus in our book. They were clean, polite and really hard workers. They explained each step to the cleaning process and that was so helpful. We really enjoyed having them in our home. You need to clone them ;)

Thanks,

Ron & Name removed

Report a concern   July 2, 2017 — Rated 0 out of 10 by M.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I've tried Zeroeez twice. Although careful with their work, they weren't able to remove them. 1 out of 4 stains were removed. The tech mentioned some options if the cleaning didn't work but never pursued it.

Report a concern   July 1, 2017 — Rated 8 out of 10 by L.B.O. Zerorez Tri-Cities
What could we do to improve?

Figure out a way to get rid of animal urine stains the first time around instead of having to come back and charge more!
However, I do commend ZeroRez on employing cordial, polite, and hard-working people. So far, all of my dealings with them have been pleasant. I also appreciate that I am well informed about when to expect the cleaners and don't have to wait around for them, thus tying up my day.

Report a concern   July 1, 2017 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional & quick

Report a concern   July 1, 2017 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

I was completely satisfied with their service, the tech that arrived was friendly and knowledgeable. He made my 20+ year old carpet look almost new.

Report a concern   June 30, 2017 — Rated 10 out of 10 by V.P. Zerorez Tri-Cities
What do you like about our products and services?

`Thank you for your prompt and professional service. Josiah did an outstanding job.

Report a concern   June 29, 2017 — Rated 10 out of 10 by J.M.W. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service and orientation. Very informative overview of the services and purpose of what should be done.

Report a concern   June 29, 2017 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

They guy that did the cleaning was friendly and professional. I would like to work with him again.

Report a concern   June 29, 2017 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

The tech I had (Mat) was very knowledgeable on the buisness, he answered all my questions and told me things that I wouldn't have thought of asking but was glad he did. Our carpets looked great afterwards. My big concern was the stairs and they were amazing when he finished the job.

Report a concern   June 29, 2017 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

It was a great experience. Technician explained the process very well and was extremely knowledgeable.
Thank you

Report a concern   June 28, 2017 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Always happy with how well they clean the carpets. Would highly recommend.

Report a concern   June 27, 2017 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Fast drying great product. Rugs look like new. Michael was very helpful about tile cleaning & I appreciate that he knew what to do with waxed tile. He was very professional & friendly.

Report a concern   June 25, 2017 — Rated 10 out of 10 by K.L.R. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, professional, and efficient, great job.

Report a concern   June 25, 2017 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

The carpets that were cleaned feel and look clean with no chemical or fragrance smell.

Report a concern   June 25, 2017 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous. Explained what they were doing. Carpets & hardwood veneer floors look like new!

Report a concern   June 25, 2017 — Rated 7 out of 10 by M.H. Zerorez Tri-Cities
What could we do to improve?

It was a rainy day when I had my carpets cleaned but it took about 6 hours to dry. We brought in a big fan to help with air flow and it still took that long

Report a concern   June 24, 2017 — Rated 9 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, low chemical smell, fast, good priced.

Report a concern   June 24, 2017 — Rated 9 out of 10 by Joanne Chapman Zerorez Tri-Cities
What do you like about our products and services?

I waited to complete the survey until we had a chance to see how well the carpet responded; we had a graduation party 2 weeks later and several family members staying with us. The carpet is still looking good after all of that foot traffic.

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.T.S. Zerorez Tri-Cities
What do you like about our products and services?

You did a professional job, and you got the job done, I will be using your services in the future.

Report a concern   June 23, 2017 — Rated 10 out of 10 by R.E. Zerorez Tri-Cities
What do you like about our products and services?

I had my kitchen tile cleaned after 10 years of wear. Kya was professional and efficient. My tile looks great and the grout lightened up too. The only thing to note is the cleaning machine is round and doesn't get into corners or against the wall very well. There is an inch or so of area next to walls that didn't get cleaned.


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