What our clients think of us!

I love that you don't use chemicals and your associates are very courteous and professional.

Good communication and professional service. .

Spencer, the technician, did a great job! He explained everything very well and seemed knowledgeable. However, our house has a wet carpet odor. It reminds us of when we used to live in apartments. It did take a little over 24 hours for the carpets to completely dry so I don't know if that was an issue. But the odor is a turn-off.

We paid $80 to have our kitchen tile cleaned and it looks absolutely the same as it did before the cleaning.

Spots on carpet came right back after it dried.

The carpets look great and even smell clean. The young man that did the cleaning was very professional and knowledgeable about the product!

Mr Anderson is a very nice and polite guy. And did a wonderful job on our carpet...

My experience has been very good in the past, except a couple of weeks ago I had a technician that did not do a good job. When I notified the company, they sent another technician to redo the work and I am extremely satisfied with the results.

I wasn't too disappointed, but there were some small coffee stains on my rug, that even after the carpets were cleaned, it made it look worse. To treat one small stain I my den, was going to cost an extra $40? Cause they had to treat the whole thing? I declined.

The work is handled professionally, quickly, on time. The carpet was clean, spots were out, and it dried in a few hours as promised. I have already recommended zerorez. First name removed B

When I specifically asked about carpet cleaning with deodorizer I was led to believe it was part of your service. I had my carpets cleaned just about 25 days ago and the stains i specifically wanted addressed have come back too.

When i called to find out if there was anything that could be done I was under the impression it would be redone at little to no cost. But was surprised to find out it would be an additional $195 and no guarantee that the stains would be gone for good. When I asked why so much... it was explained it would take 3 gallons of your zerorrez solution at $65/gal to treat the six coffee can size stains. Really? 3 gallons of treatment for 6 stains? Why didnt the technician suggest/explain what was needed the first time he was here? And why was there no deodorizer used when i specifically asked if that was part of your process?

I dont feel like I received the amazing service that you proclaim with all the radio testimonials. I feel like the technician didnt want to be bothered with having to redo what he just did. You people are the carpet experts. Had you taken the time to explain what was really needed to clean the carpets in the first place i probably would have agreed to $195 total... but i just paid $135 three weeks ago I dont think I should need to pay another $195.

By the way, the gal you have answering the phone is very nice and I appreciated her help. Its no wonder she could get me scheduled in two days though...you aren't very busy...and now i understand why.

They were prompt. Very friendly. Did a nice job especially on the bathroom floor and couch/chair. The floor (that wasn't cleaned) seemed a little dirty and I had to wipe up some spots. Other than that good service.

Knowledgeable about products, done a great job, will use again

Quick, efficient service, office staff very thorough and kept me informed. Technician was efficient.

The guys were polite and very consciensous about
the job they were doing

I dont due critiques

My tile looked brand new

I appreciated the quick bid, quick service, great communication and the clean carpet, of course.

Very friendly and great service, carpets are spotless, Thank You

Staff was very helpful and friendly.

I was kept apprised that the technician was running behind schedule. I was notified when the technician would arrive at the house. I really appreciate the excellent communication the company provides to the customer. I have interacted with a number of service companies recently, and your service exceeded all of them!The technician identified and treated some stains. He as well, communicated to me what he was doing during the cleaning and what to expect / do post carpet cleaning.

Will definitely refer you to family and friends. I also plan on using your services @ my home in the near future. Thank you!

The friendliness of the carpet techs that come out to clean. Also, the non-use of chemicals.

Your staff was friendly and helpful

The person (kid) that did the carpet cleaning smelled heavily of perspiration, which was offensive to start with. But the cleaning job was horrible. It looks worse now than before it was cleaned. There are streaks everywhere and they won't go away. At first I thought it was wheel tracks or something that would look better after we walked on it. But it has been weeks now and it still looks terrible. I would like someone to come to my house and evaluate the situation and hopefully correct it.

I have used your service several times in the past and have always been well satisfied until now.

Please help me.

It only used water

Yes

Almost none of the stains on our carpet came out. As the carpet cleaner was leaving, he hit our sprinkler head, breaking it off, which required repair work. We then went in and used over-the-counter carpet cleaner on one of the stains that was left, and it came out within a few seconds. We have been continuing to clean the spots with the same over-the-counter cleaner and 80% of what was left is coming out with little effort on our part. Very dissatisfied that we have to go behind your cleaner to remove this spots, especially since we could have done it on our own much cheaper. Why do we have to remove our own spots, after Zerorez? At least a partial refund I believe is due to us to be fair, since we have to remove the stains, and had to repair a sprinkler head.

Excellent job! The gentleman who cleaned our carpets was efficient, polite and helpful. We will definitely use your services again.

Thank you!

Service is Great and the products are very refreshing to smell. The heavy duty equipment is awesome, cleans the floors very well.

Michael was very professional and through!!!

It was a great experience. I love the professionalism that I get with you. Thanks