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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Almost none of the stains on our carpet came out. As the carpet cleaner was leaving, he hit our sprinkler head, breaking it off, which required repair work. We then went in and used over-the-counter carpet cleaner on one of the stains that was left, and it came out within a few seconds. We have been continuing to clean the spots with the same over-the-counter cleaner and 80% of what was left is coming out with little effort on our part. Very dissatisfied that we have to go behind your cleaner to remove this spots, especially since we could have done it on our own much cheaper. Why do we have to remove our own spots, after Zerorez? At least a partial refund I believe is due to us to be fair, since we have to remove the stains, and had to repair a sprinkler head.
Excellent job! The gentleman who cleaned our carpets was efficient, polite and helpful. We will definitely use your services again.
Thank you!
Service is Great and the products are very refreshing to smell. The heavy duty equipment is awesome, cleans the floors very well.
Michael was very professional and through!!!
It was a great experience. I love the professionalism that I get with you. Thanks
Love your cleaner and No Stink pet product. I have recommended you to my neighbor Dee K nuter and others!
Very nice and timely customer service! Thank you very much! Will be back again!
Everything always looks good, the job done is very thorough and your people are great!
Prompt courteous service ,great service tech and great cleaning job.
The tech was very professional and thorough. Results were great!! Dries very quickly and no smell after. Got a chair clean I was ready to burn!!
In all honesty we were completely disappointed for a few reasons. The carpets are far from perfect but the end result honestly seemed to be the same as before it got cleaned. Obviously there has to be somewhat of a difference but it was hardly noticeable. The Zerorez representative who did the job seemed unmotivated, and I don't know if that had anything to do with the turnout, I understand he may have been tired and I also understand he has other carpet cleaning jobs to get done. From past experiences the service has always taken double the amount of time that it took the Zerorez representative, and I feel that my carpet was not treated as a priority. For the price I paid I definitely expected a much better outcome. Also, the representative mentioned that there was about five or six steps in total and it didn't seem like 5 steps, and the edges of the carpet in the living room were left very dirty, I mentioned that to the representative and he said the carpet was wet and we would notice the difference once the carpet dried. The last thing I want to mention is that there was a considerable amount of water left in the carpet and it took over 24 hours to dry. That has not been our experience in the past and I did expect a much better outcome with Zerorez. Thank you for your time.
Zerorez did an AWESOME job cleaning the tile in our rental home! I can't believe how it looks new again!
Fast efficient service.
The carpets were filthy and now they look great. The technician was very courteous, did a great job and even locked up the house upon leaving so I didn't have to return to do so.
Prompt, polite technicians and good quality service.
You charged me $561.00. left the carpet worse than it was in places. Came back redid some spots, charged me another $45.00 . for a spot on the landing of the stairs, that still is not right.
Great came home to an amazing clean fresh carpet even took out stains I though where impossible I would highly recommend zerorez to any and every one that ask about carpet cleaning employees were kind and courteous great work
Technician was timely and completed the nod in an efficient manner
My tile floor looked new again!
Great job.Thanks!
My tile & grout look so much cleaner after your technician worked his magic. Thank you! Looking forward to getting my carpets cleaned as well.
Professional, efficient, customer service oriented.
I had a stain in my carpet that went Down to the pad And I have tried every service in the Tri-Cities to get rid of that stain and no luck this is been going on for years Tried Zerrez and they got rid of the stain at least 90%. Unbelivable results
Very upfront and honest with services and expected outcomes.
There was dog hair and stains left behind. Plus the carpet smells like wet dog. The traffic areas are still discolored. It is visible where the furniture was sitting in the home. We vacuumed up several canisters full of hair and dirt after the cleaning.
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On time and a quality job, Thanks
The staff are very informative and polite. He explained all the benefits of the cleaning solution and was attentive to our needs as well as wants.
On time
Great service
Good product
Friendly staff
Yes