- Phone: 509-582-9000
- Visit Website
based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job, great tech. Tgank you Jeremy!
The gentleman was very knowledgable. Worked quickly. Carpets dried fast. Removed the pet stains. Affordable.
Great communication with appointment times!! Jeremy did a great job too, stairs were left too wet though. I had to put towels and fans down to help with drying. Still we are very pleased!
I choose Zerorez for the no residue after shampooing my carpets and furniture. I have a toddler and a dog and I prefer to not have the chemicals pounded into the floor in which they play on. Service is exceptional! We've used Zerorez on numerous occasions and have had amazing service with every technician. Thank you Zerorez!
My carpets look great.
Thank you to Jeremy, he was here when he said he would be. He did a very good job cleaning my carpets. He was courteous, told me about products to help my carpet. From the time Jeremy arrived he went to work doing his job. When he was finished my carpets looked very good.
Thanks Zerorez for a great job once again.
I scheduled to have the three bedroom special for 119 and it ended up costing us over 300 to have the carpets cleaned. The tech stated their was some urine spots and to add the special cleaner would be 60 a gallon and probably take a gallon. At the end, we were shocked to be billed for 2 gallons at 65 dollars each, some additional cleaner and a disposal fee. In the end the carpet still has spots.
The service was great and the carpets looked as good as new!
I was happy with the part that was cleaned but I thought for the money I paid the ENTIRE furniture would be cleaned; Back and sides. The only part that was cleaned was the seating areas, the arms, and the front. My stool has 4 small spots where the technician set the fan. I am having a hard time getting it off. The "Protecting solution" was brought in in a squirt bottle. As far as I know, it could have just been water.
A little disappointed in the overall service for the amount of money I spent.
Technician was friendly and quick.
First name removed
Showed up on time and did a great job.
Michael did an excellent job. He was focused on delivering the best service possible and developed an approach that got our floor looking like new.
Thanks,
First name removed
They cleaned well
Very good customer service and informative and did a great job for us! Thank you Ace and Miguel!
Everything! The technician, who is always polite and helpful, goes over everything completely so there's never a surprise when it comes time to pay the bill. The carpets are dry the next morning and they look awesome! They have always worked within our time schedule, sometimes arriving earlier than expected but not before calling first!
Fast work, no chemicals, clean carpet
Very helpful
You were on and even a little early. Rep went right to work, explained things I asked of him' No nonsense, got the job done , cleaned up and went on his way.
Your service provider demonstrated a high level of professionalism. They were responsive to the concern that I voiced about a irregular surface spot. There multiple phone calls as well as representatives coming to my home to address the issue. Matt was a gentleman extremely committed to correcting the concern. At no time did I feel I was being neglecting or the issue was being ignored....much to my satisfaction the issue was resolved...Thank you Matt and the crew at Z.....
We are very happy with are carpet cleaning😊Ace was our carpet cleaner he explained everything he was doing he did an excellent job. We also got the protection added to our carpet and they look like new . We have had other carpet cleaners and we will have Zerorez from now on. Thankyou for a
great job!
Professional and courteous and prompt
Did a great job getting all the dust and lent and other stuff my grandchildren have dropped into the ductwork over the years 👍
My carpet is clean and and smells clean. It was cheaper then chemdri which I usually use.
it was quick and efficient, Ace did a very good job
Carpets came out very clean! Even stain removal!
Excellent service. Our technician was very knowledgeable and gave me great recommendations.
I was not happy with the way my floors were cleaned, parts of my floors are still black. the amount of money that was paid was to have a complete clean of the grout but its frustrating because I could have done this myself instead of paying for it for the same result.
Service provider was excellent. Asded us for a final inspection, we told him
the service of great.
Prompt service.
GREAT! customer service!
Ace did a fabulous job cleaning our grout tile! We Will definitely have him back to clean rest of the tile in our house and seal the grout.
The technicians were professional, courteous, careful and worked with my requests.
Our technician Reese friendly and helpful. He did a good job. We still have many stubborn stains that did not come out of the carpet.