Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2025 — Rated 8 out of 10 by P.P. Zerorez Tri-Cities
What could we do to improve?

Jacob did a great job on our rugs. Will give a 10 when we consistently get that quality of work.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Jennifer Ward Zerorez Tri-Cities
What do you like about our products and services?

Very thorough efficient, and on time did a good job

Report a concern   March 16, 2025 — Rated 10 out of 10 by Cary Sherrow Zerorez Tri-Cities
What do you like about our products and services?

I like that there's no left over residue, or smell. This is my second time that I've used ZeroRez and next time I want my carpet cleaned I'll use them again.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Stephanie Deford Zerorez Tri-Cities
What do you like about our products and services?

Great job! They kept us up to date on when to expect our technicians and arrived promptly. The technicians were friendly and professional. Service was completed in a timely manner and the results did not disappoint. Shout out to Alex for a job well done!

Report a concern   March 15, 2025 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Good service

Report a concern   March 15, 2025 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was great!

Report a concern   March 13, 2025 — Rated 10 out of 10 by Carol Chorney Zerorez Tri-Cities
What do you like about our products and services?

A very clean carpet. No residue. Quick.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Pete Maltos Zerorez Tri-Cities
What do you like about our products and services?

Tech was very friendly, yet professional. He walked thru the areas to be cleaned and explained the cleaning process, and timeline. He was very efficient, and finished in a timely manner. I highly recommend Zerorez, and tech Easton.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Roger Maddison Zerorez Tri-Cities
What do you like about our products and services?

Was friendly and did a good job of shampooing. Went over areas that were problems and explained what could be done.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Mark Schaefer Zerorez Tri-Cities
What do you like about our products and services?

Good customer service and good cleaning of carpet

Report a concern   March 10, 2025 — Rated 10 out of 10 by Collise Chapman Zerorez Tri-Cities
What do you like about our products and services?

Our technician, Christian was incredibly kind. He walked around with me & explained what he was going to do. The results were an overwhelming success!

Prior to my appointment, I had several personal issues that necessitated rescheduling! Rose and the young gentleman (sorry for not remembering his name), we're so very kind, patient and helpful! I'm definitely a ZEROREZ FAN!

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Amazing work, gets job done and didn’t disappoint, recommending for sure

Report a concern   March 9, 2025 — Rated 10 out of 10 by Fred Watkins Zerorez Tri-Cities
What do you like about our products and services?

He cleaned our carpet very quickly and did a great job. The carpet dries quickly also.

Report a concern   March 8, 2025 — Rated 10 out of 10 by S.J. Zerorez Tri-Cities
What do you like about our products and services?

I recently had Zerorez clean the carpets in my father’s condo for the first time in 20 years, and I couldn’t be more impressed! Even though the carpets were in relatively good condition, they definitely needed a deep clean after all those years. The technicians were professional, thorough, and took extra care to treat a few stubborn stains. They also did a fantastic job deodorizing, leaving the whole place smelling fresh and clean.

I love that Zerorez uses their no-residue cleaning method—no harsh chemicals, just incredibly clean carpets that feel soft underfoot. It’s amazing how much brighter and refreshed everything looks. If you need carpet cleaning, I highly recommend Zerorez!

Report a concern   March 7, 2025 — Rated 10 out of 10 by Carrie Long Zerorez Tri-Cities
What do you like about our products and services?

We love having clean carpets without residue that attracts more dirt! We appreciate the knowledge and professionalism of your technicians.

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

You stand by the service you provide.

Report a concern   March 7, 2025 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Everything!

Report a concern   March 7, 2025 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

On time. Great job! Friendly employee.

Report a concern   March 7, 2025 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are not overly wet after cleaning. Also, no problem getting a return visit for spots that didn’t come out. Service cleaners were polite and explained why spots didn’t come out.

Report a concern   March 7, 2025 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Timely, polite, and thorough. They did excellent work.

Report a concern   March 5, 2025 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

Very nice staff person. He was patient and explained everything to me. Pleasant experience.

Report a concern   March 4, 2025 — Rated 10 out of 10 by Tamara Tanninen Zerorez Tri-Cities
What do you like about our products and services?

Tech was great let me know along the whole process

Report a concern   March 4, 2025 — Rated 10 out of 10 by Pat Smyser Zerorez Tri-Cities
What do you like about our products and services?

Great service and really great technicians. Love my clean carpets

Report a concern   March 3, 2025 — Rated 10 out of 10 by H.G. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service from tech carpets looked pretty good

Report a concern   March 3, 2025 — Rated 10 out of 10 by H.H. Zerorez Tri-Cities
What do you like about our products and services?

Our 10 year old carpets look amazing! Easton did a great job he was prompt, knowledgeable about the products available and efficient. Thank you!

Report a concern   March 2, 2025 — Rated 10 out of 10 by Elizabeth Peterson Zerorez Tri-Cities
What do you like about our products and services?

Effective cleaning without harsh chemicals

Report a concern   February 28, 2025 — Rated 10 out of 10 by William Tilton Zerorez Tri-Cities
What do you like about our products and services?

fast and professional

Report a concern   February 28, 2025 — Rated 0 out of 10 by D.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

very disappointed in the quality of the cleaning. I do believe it was mostly on the tech performing the work. Although he was courteous and communicative, he rushed the job and the results were indicative of the effort. At the conclusion of the cleaning, it appeared that the stains were gone but when the carpet dried, they were all still there. Not impressed. "Experience the Zerorez Difference" ? Think I will go back to renting a Rug Doctor. The results are much better.

Report a concern   February 27, 2025 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism of the individual who cleaned the carpets and the individual who cleaned the air ducts was impressive. Both were engaged in the process and took pride in their work.

Report a concern   February 24, 2025 — Rated 10 out of 10 by Daniel Sanchez Zerorez Tri-Cities
What do you like about our products and services?

No residue cleaning, The cleaning process is safe for kids, pets, and the environment since it doesn’t rely on harsh detergents or toxic chemicals.


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