Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8931 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 30, 2025 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

The service is what I like most.

Report a concern   April 30, 2025 — Rated 10 out of 10 by Zoe Hunt Zerorez Tri-Cities
What do you like about our products and services?

Professional & efficient.

Report a concern   April 28, 2025 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician did a really nice job cleaning our carpet. He was friendly and even gave us a little extra cleaning. He was on time and went right to work. We always get a great job from Zerorez!

Report a concern   April 28, 2025 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was prompt. Did a great job of cleaning. I will continue to use ZeroRez for my carpet cleaning.

Report a concern   April 27, 2025 — Rated 10 out of 10 by Scott Zangrilli Zerorez Tri-Cities
What do you like about our products and services?

Great Service, very professional

Report a concern   April 27, 2025 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemical smell, it’s quick, it dries quickly and good service!

Report a concern   April 27, 2025 — Rated 10 out of 10 by E.P. Zerorez Tri-Cities
What do you like about our products and services?

on time, friendly, and professional service technician.

Report a concern   April 26, 2025 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Customer service, punctuality and honesty.

Report a concern   April 26, 2025 — Rated 10 out of 10 by Janice Cook Zerorez Tri-Cities
What do you like about our products and services?

Speedy service and no chemicals

Report a concern   April 24, 2025 — Rated 10 out of 10 by Kerri Mathews Zerorez Tri-Cities
What do you like about our products and services?

Loved the tech! He was very quick, efficient and thorough.
We had three rooms and four dining chairs cleaned. Love the product used, everything dried fast and we were back to normal living within 3 hours of completion.

Report a concern   April 24, 2025 — Rated 10 out of 10 by Jerene Barndt Zerorez Tri-Cities
What do you like about our products and services?

We were very satisfied with our service by ZeroRez. We had excellent communication with Rosi and Roberto in the office. They answer promptly, they respond carefully to answer all my questions, and they provide all the information and assistance I need.
The cleaning tech Jacob was prompt, professional and very courteous. He explained the service very thoroughly, he did a great job cleaning the carpets, and he touched up an area to ensure that I was satisfied prior to finishing.
We have 26 year old carpets that hadn’t had a thorough cleaning in ten years, and had quite a bit of stains. The carpets now look like new, it is sooo nice!! Thank you for your excellent service!!

Report a concern   April 23, 2025 — Rated 10 out of 10 by Mark Walden Zerorez Tri-Cities
What do you like about our products and services?

They are professional and efficient.

Report a concern   April 23, 2025 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Quality service

Report a concern   April 21, 2025 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

We've used ZeroRez to clean our office carpets every year and are happy with the results and customer service every time.

Report a concern   April 21, 2025 — Rated 0 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Appointment was between 12 and 4 which seems like a big stretch. I waited anyway and got a call at noon saying they were running late and woul be here at 2 or 2:30. At 4:15 I called because they close at 4 and no one had came. Waiting ask day with your furniture in other rooms and no cancelation was unacceptable. He showed up at 5:00 pm. When he went over the quote, they had lied about what the cost entailed. The entire reason for them coming was pet stain and odor removal but my quote all of a sudden didn't include that.
When he left, more stains appeared. Brown streak marks from the cleaner. I had to clean by hand and the stains and odor is still there.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Gordon Dye Zerorez Tri-Cities
What do you like about our products and services?

Professional
Courteous
Punctual

Report a concern   April 20, 2025 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Your reps that came to our home were awesome!! They did a fantastic job!!

Report a concern   April 19, 2025 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Great job & nice workers.

Report a concern   April 18, 2025 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

Your people are always very professional and great to work with.

Report a concern   April 18, 2025 — Rated 10 out of 10 by I.G. Zerorez Tri-Cities
What do you like about our products and services?

Ease of booking, great communication, very nice and polite professionals, high quality of services provided.

Report a concern   April 18, 2025 — Rated 10 out of 10 by Curtis Kudronowicz Zerorez Tri-Cities
What do you like about our products and services?

It was quick and the 2 couches and area rug turned out really nice

Report a concern   April 17, 2025 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks great
Polite and efficient technicians
Cost effective

Report a concern   April 16, 2025 — Rated 10 out of 10 by C.A. Zerorez Tri-Cities
What do you like about our products and services?

Service was great he was very informative about the whole process and very friendly!

Report a concern   April 12, 2025 — Rated 10 out of 10 by Brittney Pogue Zerorez Tri-Cities
What do you like about our products and services?

My technician was great at providing options and recommendations. He went above and beyond with his service!

Report a concern   April 12, 2025 — Rated 10 out of 10 by T.V. Zerorez Tri-Cities
What do you like about our products and services?

No hard selling, only offered suggestions. Came within the window and called 15 minutes before arriving. Went right to work and finished in a timely manner.

Report a concern   April 11, 2025 — Rated 10 out of 10 by Ken Lorenz Zerorez Tri-Cities
What do you like about our products and services?

On time. Very friendly. Attentive to areas with fragile items. They explain everything they are doing as they work. Super clean and beautiful when completed. Excellent value.

Report a concern   April 10, 2025 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

They did a wonderful job on our carpets in our church. Got some really tough stains out. Thank you

Report a concern   April 10, 2025 — Rated 10 out of 10 by N.F. Zerorez Tri-Cities
What do you like about our products and services?

Great experience, friendly and knowledgeable staff. We ran into a hiccup with what I booked for service vs what they could actually do for me & they explained every option in detail along with price associated with that service! Very happy with my carpet results and will be booking again. Thank you!

Report a concern   April 8, 2025 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

It's quick, easy to book, and a job well done each time!

Report a concern   April 7, 2025 — Rated 10 out of 10 by Sam Wiltse Zerorez Tri-Cities
What do you like about our products and services?

Everything fast friendly professional service and faster drying is a bonus as well as priced fairly Definitely a good company !


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