- Phone: 509-582-9000
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based on 8879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was great at providing options and recommendations. He went above and beyond with his service!
No hard selling, only offered suggestions. Came within the window and called 15 minutes before arriving. Went right to work and finished in a timely manner.
On time. Very friendly. Attentive to areas with fragile items. They explain everything they are doing as they work. Super clean and beautiful when completed. Excellent value.
They did a wonderful job on our carpets in our church. Got some really tough stains out. Thank you
Great experience, friendly and knowledgeable staff. We ran into a hiccup with what I booked for service vs what they could actually do for me & they explained every option in detail along with price associated with that service! Very happy with my carpet results and will be booking again. Thank you!
It's quick, easy to book, and a job well done each time!
Everything fast friendly professional service and faster drying is a bonus as well as priced fairly Definitely a good company !
Very kind and friendly
The tech seemed to be in a hurry and did a horrible job on my stairs. I will not use your services again.
The techs were courteous and friendly! Their work was prompt, efficient and thorough.
The service techs were great,I just don't feel the specials advertised end up being near what the cost really is.
The guys were professional & did a great job.
Professional and effective cleaning
They were on time, texted me when they were on their way. Very polite and professional. Did a great job on cleaning my dryer and found the problem right away. Highly recommend!
Able to have carpet, tile, ducts cleaned with one stop shop. Attentive technicians. Thorough cleaning accomplished!
Good communication, from lining up services requested , to completion of services.
Zerorez does a thorough process that works!
Christian was amazing!
I am SOOOO disappointed with the service this time…last time was great, as was technician…this time NO WAY! For starters he left his car just running in our street, blocking it, and barreled in here to use the bathroom…that was weird…then when i didn’t want my $200 estimated cleaning go to his upsell of $800, i feel like i got crappy service…and he said he was done and hadn’t even done the master bedroom…but he made sure i signed his form that my carpet may look dirtier than before cleaning…never had that last time either…i just wanted the darn carpets CLEANED…some parts i feel actually look dirtier, and his hose leaked crappy ick water all over my wood floors that i then had to clean up…the whole thing, total disaster if you ask me…and i’m MAD as can be that i spent $300 on that!!!! I went around with my own spray bottle of carpet cleaner this morning trying to make them look better…definitely lost a customer…
Purchased a couch wash. The process was quick and effective and the Zerorez staff was professional and polite.
great service
Technicians were fantastic.
Timely, Great job
You offer many different services, which I like, and your technicians explained the process very well.
Your guys were friendly and knowledgeable about their business. We were very please with their work and the results of the cleaning. The hall area was a little wetter than the living rooms and took more than 24 hours to dry. Definitely a 10 even tho the hall took so long to dry.
The crew did a great job and didn’t hard sell any extra services. They also did wonderful keeping the area as clean as possible as they were working.
Very good people doing a good job!
Excellent customer service! The technician went above and beyond. He was friendly and knowledgeable. I've had my carpets cleaned before by a different company the chemical deodorant smell was pungent. With Zerorez, my home is left smelling clean without it being overwhelming.
Knowledgeable, friendly , helpful
Eficiente, clean and very good quality work
They did an incredibly professional, complete job. They explained the process and what they were doing which was very interesting. We will definitely recommend them.
Service was great he was very informative about the whole process and very friendly!