- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, personable and answered questions well!!
They don’t use harmful chemicals, and go above and beyond just standard carpet cleaning. Cleaned out our the Air return too, probably the first time in 45 years. Great value and service.
Lack of chemicals, friendliness of staff.
Always courteous and professional. They waste no time getting the job done and are great about keeping you updated about their arrival time.
The additional costs seems a little pricey, whether it looks like a stain or ot, the area should be tried first then if it doesn't come up then ask the client if they would like to try a spot remover.
made my very dirty carpet look much better and no residue, thank you
The guys were very polite and knowledgeable.
They did a great job.
My regular cleaner was too busy to get to the carpet in a timely manner. I decided to give Zerorez a try! I was happily surprised to a great cleaning job at a comparable price! I will definitely use Zerorez again.
Spot free .. quick drying
Knowledgeable staff, prompt, explained everything, wore booties while cleaning. Got stains out. Best of all my carpet wasn’t soaking wet like other carpet cleaning procedures.
Carpet seems very clean. Technician very knowledgeable and efficient.
Francisco did an amazing job! Got there on time and cleaned my carpet! Thank you Zerorez
Nick was awesome, he was careful with everything in our home and the carpets look new! Thank you!!
Our technician, Matthew, is very knowledgeable and does a great job. We have been pleased with the promptness of the service
I've only used the carpet cleaning and very satisfied with personnel and results.
Carpet feels clean smells clean and the the tech very professional and courteous I will continue using your services
Great quality work, friendly staff I’ll be using the service again!
Great job our specialist did a great job I didn't feel like he was trying to rush to another job. Very professional will call them again. 100% happy
This is our second time using zerorez and once again we were pleased with the customer service provided by Nick and really appreciate that there is no chemical smell or toxic chemicals in our carpet left behind.
Very polite and professional. My cleaner did a very nice job. Thank You!
Zerorez came in last minute on a Sunday to do a job for us and did a really great job!
Always helpful and informative. Carpet looks great.
Awesome work!
be more careful. the threshold of one of my rooms was chipped by the machine used to clean. I didn't notice this until after the tech left. My living room area rug still looks stained after it dried. If there is a 30 days satisfaction guarantee, I would like to have it redone at no charge if it isn't any trouble. Thank you.
Knowledgeable staff and fast service. Devyn came in ready to work and very professional.
Some other companies move furniture & place the form pieces underneath themselves when placing furniture back in place. We had to do that ourselves with your company. The pricing for those companies is similar & they do well too. I did think the tech did a great job & worked hard.
Well, the technician was great and he explained everything. My only problem is that, in order for me to have gotten my bedroom, walk-in closet and small hallway actually clean and pet urine free...I would had to have spent somewhere around 500 to 600 dollars if not more. I was told there were 6 or so spots that need extraction that were 65 dollars each. On top of the cost to just clean the carpets. He did say that if I just did the regular cleaning it could cause the urine smell to come up. And it did. I just don’t think it should cost that much to get urine out. And I still paid 180 for my carpets to still smell.
Quality and availability
Matthew did a great job cleaning our carpets! I like the company's website which makes it easy to schedule an appointment online, and the company's process works well on our carpet
Prices are a little higher than most around here, other that the price issue service was great and flexibility to text for appt confirmation/questions was great!