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based on 8941 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No other carpet cleaning company can compete with Zerorez. I had Mathew as my technician and he did an incredible job. I will never have my carpets cleaned by anyone other than Zerorez. Thank you guys! You rock!
Great results very knowledgeable staff the technician that did our services deserves to be recognized
I was very pleased that the carpet in our rental unit came as clean as it did. There were some very bad areas with ground in food spills and cigarette ashes. Mathew was very straight forward in his assessment about what he would be able to remove. Carpet feels very soft and really helped to remove the cigarette smoke odor. Thank you Zerorez!!
Appreciated the appointment reminders and courtesy time updates. My technician, Matthew was friendly, respectful and professional. I will be using Zeroez again! Thank you!
Fernando did an amazing job. Very professional.
Fernando was very professional and knowledgeable regarding the product and the process. Extremely friendly took his time and did not rushed even though he was running behind.
The cleaning I received was not adequate. I called the next day and told the woman answering the phone. She quickly arranged for a new service with the same technician. I appreciate the way you stand behind your work.
Everything! Especially courteous and knowledgeable techs. I forgot that you do upholstery. I might have to rebook!
Matthew was fantastic to work with and very personable. He did a great job on our carpets.
Better process to remove pet stains
I appreciate the phone call I received about 20 minutes before Devin from Zerorez arrived. Upon his arrival he was very polite and well versed on the Zerorez process. He did a great job and is a hard worker!
Nice job on our living room and stairs.
Carpet looks brand new. Fast drying time. The technician was friendly and professional.
The young man that cleaned our carpets did an excellent job. I was very impressed by his thoroughness.
Good experience. Really liked my tech. Was not pushy with sales and did a great job. Hard working and friendly!!!
+ Love that there is no cleaning fluid smell. Carpet feels very clean.
- Not as flexible as other carpet cleaning I have had. All the others did my area rug that sits on the carpet (and never moves).
The carpets came out very clean. Devin was very courteous and professional, he was quick and efficient. The price was reasonable.
Fast response to scheduling and carpet looks great
My carpet looks 100% better! I am very happy with the results!
Environmentally safe products, great technician, as well as friendly and informative customer service.
My carpets have never looked better. Nice, professional, quality service!
Very informative technician, did a great job on the carpets and got some stains out we could not.
Zero Rez has always been so great with us. They’ve been able to accommodate our busy rental house, even sometimes when we have short notice and a short time frame. The technician communicates accurately with us what the issues are and I feel like it’s a great value for the money. We love Zero Rez!
Matthew was professional and efficient. He did a great job. My floors look great!
Ben was very friendly and seemed to know what he was doing
You really need to have a way to clean heavily soiled spots. I almost did not have the family roomed cleaned at all because the tech told me up front that two particular spots probably would not come out completely. They did not come clean. After it dried I ran my fingersn through those spots finding them very icky/dirty feeling. So I took a clean wet cloth to one spot. It did come clean and cannot be seen any longer. So The remedy would have been if the tech had been trained to do what I did.
By the way, the young man (tech) was very kind, courteous, and a pleasure to have in my home. I have hired zero rez as my only carpet cleaning service for the past several years and I will definitely recommend you to others unless they have heavy soil. Although your 30 day guarantee is great and that is definitely a plus. That should rectify any difficulties, right?
Service was done in a very timely manner. Tech was knowledgable and not pushy about sales. Carpets came out clean and fresh feeling. We will be using the service again.
The technician was very knowledgable and explained the process and services well.
Friendly, prompt, knowledgeable, excellent results
The guys were both great; polite and good at the job. Very knowledgeable.