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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of the service.
Speed of drying.
Professional... explained any questions I had...did a great job!!
Mathew said it would take the two of them one and a half hours after looking at areas. It took more like 30 minutes max. I just wonder how good of a job was done. Carpet is 13 years old but in good shape I noticed a few spots missed that I went over and did get up with my hand cleaner. Very nice guys. Chris was training and did this job. Your thoughts ?
No soap residue. Our service member Devin was very helpful, courteous, and knowledgeable. Because of his professionalism we will use Zerorez again.
The services are fantastic from customer service being reliable in scheduling my appointments to following up with me & the technician who was a stand-out professional in demonstrating how the mechanic of his operation works and down to earth relateable. Top notch all around!
Fernando was my service tech. He was very thorough. He explained everything as we went through the process and he did a great job handling my issues!!!
The technician was great. Professional and knowledgeable and he was able to lessen a stain but I’m just not sure how clean I feel like the carpet actually got. Maybe I’m just overthinking it because of your soap free process. Would prob go the traditional route next time.
Our tecks, were very good. I would recomend them in the future.
Had a great experience with ZEROREZ. We just moved into a new home, so we had the complete house done (minus kitchen and baths). Needless to say, it was a big job. The associate was very knowledgeable about the process and kindly answered any questions. The carpet looks and smells great! Highly recommend.
Carpet looks great, and great service very nice representative.
Your technician was very knowledgeable about my carpet’s condition. He didn’t try to sell me extra services that wouldn’t benefit my carpet. He was punctual and thorough in his work.
The guys were both great; polite and good at the job. Very knowledgeable.
No other carpet cleaning company can compete with Zerorez. I had Mathew as my technician and he did an incredible job. I will never have my carpets cleaned by anyone other than Zerorez. Thank you guys! You rock!
Great results very knowledgeable staff the technician that did our services deserves to be recognized
I was very pleased that the carpet in our rental unit came as clean as it did. There were some very bad areas with ground in food spills and cigarette ashes. Mathew was very straight forward in his assessment about what he would be able to remove. Carpet feels very soft and really helped to remove the cigarette smoke odor. Thank you Zerorez!!
Appreciated the appointment reminders and courtesy time updates. My technician, Matthew was friendly, respectful and professional. I will be using Zeroez again! Thank you!
Fernando did an amazing job. Very professional.
Fernando was very professional and knowledgeable regarding the product and the process. Extremely friendly took his time and did not rushed even though he was running behind.
The cleaning I received was not adequate. I called the next day and told the woman answering the phone. She quickly arranged for a new service with the same technician. I appreciate the way you stand behind your work.
Everything! Especially courteous and knowledgeable techs. I forgot that you do upholstery. I might have to rebook!
Matthew was fantastic to work with and very personable. He did a great job on our carpets.
Better process to remove pet stains
I appreciate the phone call I received about 20 minutes before Devin from Zerorez arrived. Upon his arrival he was very polite and well versed on the Zerorez process. He did a great job and is a hard worker!
Nice job on our living room and stairs.
Carpet looks brand new. Fast drying time. The technician was friendly and professional.
The young man that cleaned our carpets did an excellent job. I was very impressed by his thoroughness.
Good experience. Really liked my tech. Was not pushy with sales and did a great job. Hard working and friendly!!!
+ Love that there is no cleaning fluid smell. Carpet feels very clean.
- Not as flexible as other carpet cleaning I have had. All the others did my area rug that sits on the carpet (and never moves).
The carpets came out very clean. Devin was very courteous and professional, he was quick and efficient. The price was reasonable.
Everyone was very nice on the phone. I have not seen the results of the cleaning in person but I hear it looks nice.