Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8940 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2019 — Rated 10 out of 10 by G.R. Zerorez Tri-Cities
What do you like about our products and services?

best service ever

Report a concern   September 11, 2019 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

My floors look amazing!

Report a concern   September 11, 2019 — Rated 3 out of 10 by D.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My price was over double what was originally quoted over the phone and what I typically hear advertised on the radio. That being said was fairly happy with outcome. Carpet looked great. Was just a few spots on grout where looked like they might have been missed or didn’t come as clean as sports next to them.

Report a concern   September 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous and my carpets look great.

Report a concern   September 11, 2019 — Rated 10 out of 10 by Y.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast and did a good job.

Report a concern   September 10, 2019 — Rated 10 out of 10 by Kylene Spencer Zerorez Tri-Cities
What do you like about our products and services?

I can't say enough about Zerorez and their team members. I also love that the products are natural with no residue left behind. It makes me feel so much more comfortable with having young children.

Report a concern   September 9, 2019 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

It was super easy to schedule online. The person who came out was very knowledgeable and very friendly. The dry time was very fast

Report a concern   September 8, 2019 — Rated 10 out of 10 by Kathy and Ted Beach Zerorez Tri-Cities
What do you like about our products and services?

The technician was very knowledgeable
As well as professional. Worked carefully but quickly. Carpets looked new when he was finished.
Thank you Zerorez

Report a concern   September 8, 2019 — Rated 10 out of 10 by Kajsa Lethbridge Zerorez Tri-Cities
What do you like about our products and services?

Loved everything. Our technician was amazing. Extremely knowledgeable, professional and nice.

Report a concern   September 8, 2019 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

You are great!, Matt is the best.

Report a concern   September 7, 2019 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Communication is great. Technician does a great job and they are prompt in the window of time you are given.

Report a concern   September 6, 2019 — Rated 10 out of 10 by Bruce & Vicki Ransier Zerorez Tri-Cities
What do you like about our products and services?

very short wait time for appointment, fast drying time

Report a concern   September 6, 2019 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Best cleaning service I’ve used! The results are better than advertised!

Report a concern   September 6, 2019 — Rated 10 out of 10 by Ashley Reeder Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is awesome. I have used them 4 times now just to freshen up my carpets and couches. The best part is you can request a tech you like. We always request Michael. He has always been professional and he works around my two year old and pets. My home always smells and feels great afterwards!

Report a concern   September 6, 2019 — Rated 0 out of 10 by S.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are still stains on the rug. Not happy that person did not concentrate on that. I could have used my steam cleaner at got same results. This was very spendy for what I got. I'm not satisfied at all.

Report a concern   September 5, 2019 — Rated 10 out of 10 by F.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service tech. The job was well done and we would use Zerorez again.

Report a concern   September 5, 2019 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

They did an excellent job of cleaning my carpets and tile. The technician was very professional. He introduced himself, was very conscientious, and knowledgeable about the whole process. He was also very careful around all of the furniture and walls, which I appreciated. I have already recommended this company.

Report a concern   September 5, 2019 — Rated 10 out of 10 by G.C. Zerorez Tri-Cities
What do you like about our products and services?

The fast service, the carpet and floors looks great, the friendliness of the technician.

Report a concern   September 4, 2019 — Rated 9 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and good

Report a concern   September 3, 2019 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very polite and helpful!

Report a concern   September 1, 2019 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

The technician that came to my home was on time and very professional. He did a great job and my carpets are clean and soft. My home smells great also.

Report a concern   September 1, 2019 — Rated 10 out of 10 by Mardella Porter Zerorez Tri-Cities
What do you like about our products and services?

You were very convenient while we were moving. Thanks.

Report a concern   September 1, 2019 — Rated 10 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

I think Michael Owens did a fantastic job.

Report a concern   August 31, 2019 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. The technician was on time and explained everything to me about the condition of my carpet and the service he provided.

Report a concern   August 31, 2019 — Rated 10 out of 10 by Diane Derrick Zerorez Tri-Cities
What do you like about our products and services?

Tech's always friendly, thorough and knowledgeable. Floors always look amazing after the cleaning and I like the idea that no soap is used to leave a residue.
We have pets and the treatment for those little accidents is much appreciated.

Report a concern   August 29, 2019 — Rated 10 out of 10 by Sharon Grad Zerorez Tri-Cities
What do you like about our products and services?

Service was great and your tech very professional and knowledgeable

Report a concern   August 29, 2019 — Rated 8 out of 10 by T.G. Zerorez Tri-Cities
What could we do to improve?

Closer estimate on arrival time. We had good communication but I had scheduled
Off work for the time that was set and had to change my meetings to accommodate the new start times.

Report a concern   August 29, 2019 — Rated 10 out of 10 by Fred` Higgins Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the communication and prompt service. Very well informed from the serviceman. A job well done!

Report a concern   August 28, 2019 — Rated 10 out of 10 by Beth Skeen Zerorez Tri-Cities
What do you like about our products and services?

Pet cleaning. The zerorez associate was very helpful so I got the most for my money

Report a concern   August 28, 2019 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Very professional service.


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