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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was excellent! Very professional and answered all my questions. They took the time to explain everything. Carpets look great!!
The young man that came out was prompt, courteous and professional. He did an outstanding job.
Every time I have scheduled an appointment with zerorez I have been impressed by how professional and detailed their staff is.
A set time for the scheduled carpet cleaning instead of an estimate that could mean waiting 4 hours for the cleaner to show up and then another couple of hours while the cleaning takes place.
The carpet looks great! Devon was professional and thorough, a pleasure to have him clean our carpets!
There was not a strong odor. My technician explained every step and what he found as he prepared to clean, and while cleaning.
The carpet dried quickly!
Unable to remove some of the carpet pet stains
Professional! It’s clear the technicians know exactly what they are doing and very knowledgeable
We have a new home with new carpet. Main reason for the carpet cleaning was some of the stains which were not removed. Carpet looks new which it already was except for the same stains.
I chose the 2pm to 6 pm window, because I was strapped for time and didn't want an early appointment. I thought that it would be very inconvenient for me and my husband if they happened to show up at 5 or 6 pm.
I would prefer if you split it up, say from 2 to 4pm and 4 to 6 pm.
Actually, it would be better to have a window where you could choose 2 or 3 or 4 or 5 or 6.
I was gladly surprised when I got the call that they would be on their way and it was a little before 2 pm. Would I be as lucky the next time?
PROFESSIONAL SERVICE AND ENVIRONMENTALLY FRIENDLY PRODUCTS
the technicians were very thorough and efficient in cleaning the carpet.
The representative was smart and service was good
VERY GOOD
Technician was very professional, competent and knowledgeable.
The workers were very courteous and knowledgable and were right on time. My only two complaints is they left water on my wood floors and they missed an easy spot in our tv room next to the closet.
Prompt service, pleasant technician, and clean results without soaking everything so that it dries quickly.
Excellent experience. Nice tech. Professional.
The technician was very friendly but the next day there were still spots that he said were gone when he did the cleaning! (Coffee) and a few spots that felt very crunchy like they didn’t get everything out. I am very bummed since it’s not cheap and even paid extra to get the protectant put on as well.
Fast, dries quick
Timely, professional, excellent service!
Not a thorough job. Lots of spots missed.
The serviceman arrived on tome and worked quickly and efficiently. He shared revised bid before cleaning.
I like how my carpets aren't crunchy after you come. Service guys have been on time or early. Call when they are on their way.
No chemicals and carpets weren't overly saturated.
Very knowledgeable and professional technician
Job quality was great
I thought Matthew was excellent and did a great job on our carpets
Kind service people, quick, well done
The service and quality of work was wonderful. My carpets look so much better! Thank you!
Love my carpets again after Zerorez gets done!