Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8939 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 17, 2019 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

VERY GOOD

Report a concern   August 16, 2019 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional, competent and knowledgeable.

Report a concern   August 15, 2019 — Rated 8 out of 10 by P.B. Zerorez Tri-Cities
What could we do to improve?

The workers were very courteous and knowledgable and were right on time. My only two complaints is they left water on my wood floors and they missed an easy spot in our tv room next to the closet.

Report a concern   August 13, 2019 — Rated 10 out of 10 by R.D. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service, pleasant technician, and clean results without soaking everything so that it dries quickly.

Report a concern   August 13, 2019 — Rated 10 out of 10 by Amy and Troy Ayres Zerorez Tri-Cities
What do you like about our products and services?

Excellent experience. Nice tech. Professional.

Report a concern   August 13, 2019 — Rated 5 out of 10 by K.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was very friendly but the next day there were still spots that he said were gone when he did the cleaning! (Coffee) and a few spots that felt very crunchy like they didn’t get everything out. I am very bummed since it’s not cheap and even paid extra to get the protectant put on as well.

Report a concern   August 13, 2019 — Rated 10 out of 10 by R.Z. Zerorez Tri-Cities
What do you like about our products and services?

Fast, dries quick

Report a concern   August 12, 2019 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Timely, professional, excellent service!

Report a concern   August 11, 2019 — Rated 4 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not a thorough job. Lots of spots missed.

Report a concern   August 11, 2019 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The serviceman arrived on tome and worked quickly and efficiently. He shared revised bid before cleaning.

Report a concern   August 11, 2019 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

I like how my carpets aren't crunchy after you come. Service guys have been on time or early. Call when they are on their way.

Report a concern   August 10, 2019 — Rated 10 out of 10 by Lauren Miller Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and carpets weren't overly saturated.

Report a concern   August 9, 2019 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Very knowledgeable and professional technician
Job quality was great

Report a concern   August 9, 2019 — Rated 9 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

I thought Matthew was excellent and did a great job on our carpets

Report a concern   August 9, 2019 — Rated 10 out of 10 by Miguel and Jade Maldonado Zerorez Tri-Cities
What do you like about our products and services?

Kind service people, quick, well done

Report a concern   August 9, 2019 — Rated 10 out of 10 by Lucia Morales-Venecia Zerorez Tri-Cities
What do you like about our products and services?

The service and quality of work was wonderful. My carpets look so much better! Thank you!

Report a concern   August 9, 2019 — Rated 9 out of 10 by Stacey Hoffman Zerorez Tri-Cities
What do you like about our products and services?

Everyone was very nice on the phone. I have not seen the results of the cleaning in person but I hear it looks nice.

Report a concern   August 8, 2019 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

Quality of the service.
Speed of drying.

Report a concern   August 8, 2019 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional... explained any questions I had...did a great job!!

Report a concern   August 8, 2019 — Rated 5 out of 10 by K.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Mathew said it would take the two of them one and a half hours after looking at areas. It took more like 30 minutes max. I just wonder how good of a job was done. Carpet is 13 years old but in good shape I noticed a few spots missed that I went over and did get up with my hand cleaner. Very nice guys. Chris was training and did this job. Your thoughts ?

Report a concern   August 8, 2019 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue. Our service member Devin was very helpful, courteous, and knowledgeable. Because of his professionalism we will use Zerorez again.

Report a concern   August 6, 2019 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

The services are fantastic from customer service being reliable in scheduling my appointments to following up with me & the technician who was a stand-out professional in demonstrating how the mechanic of his operation works and down to earth relateable. Top notch all around!

Report a concern   August 6, 2019 — Rated 10 out of 10 by Sean Lamb Zerorez Tri-Cities
What do you like about our products and services?

Fernando was my service tech. He was very thorough. He explained everything as we went through the process and he did a great job handling my issues!!!

Report a concern   August 4, 2019 — Rated 6 out of 10 by S.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was great. Professional and knowledgeable and he was able to lessen a stain but I’m just not sure how clean I feel like the carpet actually got. Maybe I’m just overthinking it because of your soap free process. Would prob go the traditional route next time.

Report a concern   August 4, 2019 — Rated 10 out of 10 by Bonney Bence Zerorez Tri-Cities
What do you like about our products and services?

Our tecks, were very good. I would recomend them in the future.

Report a concern   August 3, 2019 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Had a great experience with ZEROREZ. We just moved into a new home, so we had the complete house done (minus kitchen and baths). Needless to say, it was a big job. The associate was very knowledgeable about the process and kindly answered any questions. The carpet looks and smells great! Highly recommend.

Report a concern   August 3, 2019 — Rated 10 out of 10 by K.O. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks great, and great service very nice representative.

Report a concern   August 3, 2019 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very knowledgeable about my carpet’s condition. He didn’t try to sell me extra services that wouldn’t benefit my carpet. He was punctual and thorough in his work.

Report a concern   August 2, 2019 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

The guys were both great; polite and good at the job. Very knowledgeable.

Report a concern   August 2, 2019 — Rated 10 out of 10 by Julie Howald Zerorez Tri-Cities
What do you like about our products and services?

No other carpet cleaning company can compete with Zerorez. I had Mathew as my technician and he did an incredible job. I will never have my carpets cleaned by anyone other than Zerorez. Thank you guys! You rock!


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