Customer Testimonials
Great service from Jacob. I really appreciate the product explanation and answering my “novice” questions.
Your staff is always professional and knowledgeable, explaining your services and products completely
Excellent service and customer care! Anthony is the best! It's a plus you guys have someone who speaks Spanish like him, very kind person.
I really like the staff. They all are very helpful.
Trek discovered a problem with my new bicycle before letting me leave the store and got it replaced right away.
Great product, knowledgeable staff, helpfu.
Good service good quality
Very helpful and patient with kids
helpful sales people
Great service, and you made sure our son fit the proper bike.everything was top
notch
You are prompt and efficient and helpful.
Very friendly. Very professional. Excellent service
it got done in a timely manner and you did what i wanted
Jacob was terrific. Very helpful with clothing and kids bike.
You have great fellows. Prompt, helpful, keep me and help what doing.
Keep me in what is doing..........
Brian Martinat
Lake Forest, IL.
Product in stock, helpful , and knowledgeable staff
Staff is very helpful
Everyone is very helpful and give great customer service.
Excellent & quality service…very professional!
Prompt service and they explained everything they were going to do, plus things I should look out for in the future for maintenance.
Trek and Bontrager quality level.
Everyone is so knowledgeable and professional. We felt buying a bike from a company that knows and stands behind its products, which is a very different experience from going to a general supermarket / department store. This is not our first Trek, and we remain happy customers.
Fast service
Hello,
I was looking for a Trek Marlin 7. Called the store, they found the color I wanted and correct size. Bike was ready for pickup in about 2 hours.
All went very well, from initial call until I payed and picked up the bike. Not many other stores had this bike in stock, nor were they as pleasant to work with.
Great staff and made my paying experience very pleasurable on my trek SL6.
Professional, concerned, utmost customer service and just good people to do business with.
They make you feel like family. No matter how simple or complex the questions are to them they
respond with kindness and help.
Sorry I'm moving out of town soon but they (Robbie) even gave me a contact to see in Hawaii.
Great people, I'll miss them....
Shelly Goldner
The boys were chill! Very helpful. Answering lots of questions. Patient.
Thanks for the great service.
your parts and service manager is the best and most qualified in the greater chicago area! he is the one that keeps you number one!
Prompt, efficient, friendly.
Brought my bike in for tuneup and a little repair. They were very friendly and did a terrific and fast job.