Customer Testimonials
The store has a good service department and a wide selection for almost every accessory. The staff follows through on requests for assistance.
I purchased a FX5 at the Highland Park, IL Trek store. The experience was educational, efficient and Rob the salesman was extremely knowledgeable and no "over sell" job.
Further, the showroom is well laid out and fun to spend time in.
Tremendous overall experience!
Very knowledgeable staff.
You have what I need and you know about bikes.
The staff are all very knowledgeable and helpful. And friendly
Great customer service and friendly. Knowledge with all parts and lots of nice accessories. Definitely would recommend
Staff and service are very friendly and helpful.
Good people that want to do right for the customer. Inventory is well-managed - they have what you need in stock.
Trek of Highland Park went above and beyond during a recent warranty claim, getting my bike repaired in a timely manner. Torsten and the crew were very professional. After the service work Corey had me scheduled for a bike fitting to complete the experience and get me to a dialed fit.
Thank you, guys!!!
Jon Seebeck
excellent service department and friendly staff.
Morris the one who assist me is very helpful
Very nice shop and layout. Staff is very friendly and helpful. Products are top notch. Purchased a Santa Cruz Nomad here because wanted the shop support to back up the bike.
All the bike mechanics are knowledgeable and great.
Great information came from our salesperson.
Torsten was incredibly thorough, knowledgeable, and helpful. Cost was fair.
Excellent mechanics and service. I am new to Highland Park, so I have not purchased a bicycle at there store, but have had my Specialed Robeaux completely rebuilt and annually maintained by Trek with great success.
Good group of guys working here they know there stuff about bikes for sure.
Thank you!
Highly knowledgeable and attentive
Bought my bike there great bike I love it. Very helpful when I came in
Very friendly service. And honest. Thank you for offering good ideas with repairs and upgrades.
Called about a new saddle, salesperson was extremely helpful and knowledgable. Did a great job explaining the differences between two saddles. Explained the process for a saddle purchase as well. Salesperson was able to hold both saddles for me until I could get into the store to make my decision.
The combined knowledge of the staff! Great team! Always helpful
I had fresh sealant added to my tubeless wheels. The rear valve had sealant clogging it. It took a few minutes to clean the old sealant. My wheels were fixed in about 15 minutes. I had a friendly conversation about tire pressure. I'll be back
Service was great informative and very polite people working there
Knowledgeable and helpful
friendly, professional,
Great service and great staff
Customer personal service is the best
The bike fit is one best services around the Chicagoland area.