Customer Testimonials
Always professional and courteous.
Damian was very knowledgeable and helped me get my new bike set up. He also had very helpful advice about a new bike rack.
Bike repair and maintenance folks are great
Loyal staff and support to customers!
Excellent product knowledge and service support which is why they are the best shop.
Best regards,
Mike G.
I have been going to Zion Cyclery for bikes and stuff since I was a kid. Now at 43 years old I'm a big kid still playing bikes, they carry to quality bikes and components. The staff is amazing.
Love that I can "try out" bike in parking lot. Not many stores allow you to do that.
Replaced my chain without an appointment. Staff is also very knowledgeable.
The people
I've worked with KC last year, and recently with Torsten. Absolutely great customer service! Extremely knowledgeable, responsive, thorough and friendly.
Brought in two older bikes. One got new tires, new cables, both got new chains, one seat was lowered (my husband loves this lower height and comfort), new lights on the front and back of both bikes, and a little more repair for my husbands bike. Jeff was very informative and made our bikes look like new when I picked them up. They were washed and tuned up...which they hadn't had that much attention since we had bought them at your Trek store many years ago. If they ever need any future work...the Highland Park Trek store is where we'll go. We couldn't be happier. Our two bikes look like they're brand new...so happy with them. Not only are they looking better but they're safer too. Jeff was wonderful explaining what was needed and the final cost. Many thanks for the service and advice with the repairs. Laurie Quirini
Grata job disassembling and packing my bike for transport. Great communication. Thank you!!!
Very professional and quick.
Very helpful and explained things in great detail.
The staff is friendly, helpful and knowledgeable. I’m always confident in the quality of their work.
Zion is my only stop for repair work or bike purchases.
They had the products that I was looking for in stock knowledgeable staff I’ll be back
Excellent services and good advice.
Great service! Very knowledgeable
Great buying experience from a very friendly and helpful staff.
Your service is top notch and I will
be back ! Always friendly and knowledgeable!
Friendly and knowledgeable
Literally just everything!!!
I needed an older bike cleaned and tuned up. Trek not only did that; but offered a few suggestions that made the whole end product better. New Grips, New Tubes & Tires, and a clean and ready to go bike at the end. Thanks Trek. Easy and straightforward - and.....it wasn't even a TREK BIKE I brought in! Same great service. Thanks
Very helpful
The people working at the Trek Store in Highland Park, IL are fantastic! They go above and beyond in knowledge and customer service and I would recommend to anyone to go to them for service or buying a bike.
Had my favorite (and most popular/hard to find) tires in stock!
Great turn around times for service !!
I have been a customer for quite a few years and am glad to see the continuity of sales and service staff. Nikko is always helpful and has a strong knowledge of your product line. Dwayne, Duwayne, and Anthony are the mechanics that I have dealt with most often and most recently, and they are all very good diagnosticians and wrenches. I would also have confidence in anyone else at the shop, however, but I just haven't personally dealt with them. I am glad to see the inventory increasing again, and essential parts in stock for quick repairs. I was disappointed in the roll out of the no check policy. I wrote a check one day but by the next day the policy had changed. Fortunately, I had enough cash in my pocket to pay what I owed and didn't have to make a second trip back in order to pick up my bike. I completely understand the policy, but it was unexpected and without any advance notice. I just think that from a customer relations perspective it could have been handled better by management. Nevertheless, I am glad to see that overall Zion Cyclery is continuing the long time tradition of excellence in sales and service. I'll be back.
Great customer service. Thanks for all your hep on my service repair!
In store staff very knowledgeable and Great Service department. 5star