Customer Testimonials
The staff are extremely knowledgeable and friendly.
The products are great quality.
Always prompt with repairs and knowledgeable about issues generally.
Helpful and very knowledgeable staff. Quick service and a wide selection of products. Nice to see a local shop doing so well. Don't go anywhere else.
Awesome new bike options, great mechanics and friendly sales and service!
Personal service. I felt respected and listened to.
Staff was very helpful and recommend two great products for me. Thank you.
El compa que habla español es muy atento y siempre te enseña todo lo que tiene disponible en la tienda!
Great service when I bought a new pair of cycling shoes.
Great staff
Team listens and offers solutions
The staff is extremely knowledgeable, friendly and helpful. They helped me choose the perfect bike for my needs and were very patient in answering all of my questions. I felt like they really cared about me. The store has a great selection of bikes and accessories at different price points. I would not buy a bike anywhere else.
Excellent inventory / selection. Your location is much larger than the Trek store that is closer to my house. Always worth the drive.
Nikko and the rest of the shop crew are helpful as always. Thanks guys!
The staff is very friendly and knowledgeable.
The honesty and professionalism of the staff. Thank you Thorsten!!!
super helpful and reliable! THank you1!!!
They know the product ls well.
I came in with an irritating noise from my front derailleur. Your tech person very quickly found the problem and fixed it on the spot. He explained it all to me, so I could fix it myself the next time. I had brought this bike to several other shops but Trek was the only one who could figure it out and fix it. The lesson learned is never bring your bike for service anywhere but here.
You have items in stock.
Upgrading my grandson's balance bike was easy. Parts were ordered and word was done. He is VERY HAPPY!
We are occasional riders, but want our bikes in tip top condition. We needed tune ups and nothing was overlooked, and we were informed prior to some of the repairs needed as it required additional costs.
Employees are friendly and professional.
I was impressed with the knowledge of the salesperson and the immediate service of the bike. Inventories were good so felt like I had choices.
I received amazing customer service during both visits to the Highland Park Trek store. During the first visit, they took the time to answer all my questions about road bikes and provided great advice. I never felt pressured to buy and there were no hard sales tactics at all. During my second visit to pick up my new bike, they again took time to answer more questions, installed all my accessories, explained how they work, and did a super thorough bike fitting for me. After we left, my husband said he to me "now I understand why you wanted to come here for your bike." We were both so impressed with the service I received. It was a great experience. I live about an hour away from the store, but it was worth the drive and will be worth it in the future.
Knowledgeable, helpful, and carry parts most stores don't.
Damien was great to work with will definitely come back!
Everything. Keep up the great work. Always a pleasure coming into the shop.
Service was top notch!!!!
Great service!
Great service.
Friendly staff
Great selection of Trek gear. Excellent customer service!