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783 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Katherine does fantastic work. I get compliments frequently after getting my hair done.
my massage was amazing. It's your policy of keeping my credit card on file. I like to pay cash I don't like to give out my credit card number and you insist on keeping it on file. But again my masseuse was good but I probably won't go back because you don't accept cash.
Several years ago I saw a stylist who is no longer at this salon. I stopped going due to the high cost. At that time I was coloring. Now I only get haircuts since I let it grow out grey.
This was my first appointment with Desiree. I really liked her! She gave her opinions and made recommendations which a lot of stylists won't do. I liked that she was upstairs too! Very nice space. It was quiet and lots of windowns. I am very happy with my haircut and treatment for my frizzy, grey hair. I'll be back!
Also, the receptionist was very pleasant and helpful. I'm not sure of her name.
Alexis is an amazing stylist. After trying so many hairdressers after moving to Portland, I am so glad I was able to connect with her. She knows exactly what my ultra thin, fine hair needs and I feel great every time I leave the salon!
Kind, respectful, quality work and listened to what I wanted.
Wasn’t satisfied with my last facial. Compared to the previous experiences, the last one was not at all close to the standards.
Karyn is a great massage therapist. I asked for a deep tissue massage and she listened.
Love Aveda products! Have had my hair done here several times in the past—all with great stylists! Desiree is amazing and very kind as well as takes time to listen. I highly recommend this salon. It’s the best in Hillsboro!
Always excellent in every way
The hairdresser who helped me was very nice
I finally found a great stylist!
The person who commented on October 14th had nearly the EXACT same kind of complaints I do about my whole experience at the spa. It makes me wonder if it is the same stylist. I was greeted OK. The stylist was initially nice and seemed to listen and I had pictures of what I wanted. But in the final result she made a small error - she failed to do the highlights near my temple and around my face where nearly EVERYONE has some (because when you wear your hair back you have some). She did highlights on top of my head but not interiorly on the sides. When I pull my hair back, it is like a totally different head of hair than when I don't. It's stark. When I first sent a message about it she denied forgetting and then I went in to show her and she still would not really own up and tried to gaslight me into thinking she did. And I paid for FULL highlights (not partial). And she was snide and snotty about it. There was no offer to fix it so it would be like I wanted it. I would just have to wait for the next appointment. I went to another salon and got a second opinion and asked them about it. They agreed with my assessment of what happened. So I won't be going back to this place ever again. My appointment was October 18th. WAS NOT worth the money I paid and I tipped well too. This Aveda salon used to be good long time ago. Those days a long gone. Aveda itself has gone down hill and it looks like it is time to find a different product line and salon for me.
My husband’s great haircut.
Prices are high
My stylist she is awesome.
I was pleased with my stylist Marissa but I simply am not willing to pay the prices that your salon charges so I likely will not return
Friendly & comfortable (and of course, a great haircut).
Desiree always provides professional and friendly service. Always puts me at ease and I always leave loving my finished hair.
I requested full head highlights. All I got was a couple of highlight patches all over. So much my original black hair can be seen. Honestly it looks like I didn’t get my hair done.
Also the color was wrong, I ended up with patches of ash instead of honey blond.
I showed images of exactly what I wanted, of myself btw.
The hair stylist did not own up to her mistake even with me asking her through the process on why she was not adding highlights for the test majority of my head.
I spent 300 dollars.
Owner did not apologize or offered refund or redo.
Receptionist was the only professional one that actually apologized and helped. She was also the one who advised to speak to the owner.
Very professional staff, friendly and inviting atmosphere. Great place to be taken care of and pampered. Thanks so much!
Excellent cut and color!
Friendly staff
Sammi makes me feel so comfortable and always gives me the exact haircut I’m looking for. She is such a warm and welcoming person. Amazing listener, too! Super happy with her and the salon in general.
Beautiful salon, expert, personable service. Several days later I love my haircut!
It was a very pleasant and professional experience. Marissa was absolutely awesome and had the perfect recommendations. The ambiance was nice and peaceful.
Customer service, professionalism and the experienced hairstylist
My stylist!
Scalp massage
I have been going to AVEDA salons since the 1980's.......but the cost is becoming an issue....a big issue. for everyone!
The stylist was awesome and the front desk staff were very friendly and helpful but the building itself is a little cold, dated and impersonal.