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865 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great place. Nice clean environment with good people that pay attention to details
Comfortable, relaxing setting… great lighting (upstairs location).. and I have a great stylist (Desiree)
Jordan is new to the salon and new to me since my stylist is out on medical leave. She took her time with my hair since I wear it short and get it the way I wanted it. I appreciate her patience with me as we worked through my cut. I will be seeing her again. I also like to compliment the reception staff. They are always very nice and accomodating.
Welcoming and friendly staff, comfortable environment and excellent stylist (Desiree) makes a visit here so pleasant. Not to mention the wonderful lavender head massage and the chocolate truffle on checkout!
Would certainly recommend for a very relaxing experience.
After rooming Emma began to tell me what the facial would be including. After two items she mentioned the price. It took me a sec to understand she was upselling the service. That’s fine and somewhat expected but it was not clear until I asked for clarification. I also did not receive the hand and foot paraffin treatment which is one of my fave parts and was described by Emma as part of the service. Emma was very good technically.
Haircut was great. Stylist friendly and receptive. Soothing environment
my hairdresser and hair cut
Karyn was very responsive. She really seemed to care about the pain I was experiencing and trying to resolve it. The massage was excellent. Great experience overall!
The salon is very peaceful and smells wonderful. Jordan did a great haircut. I have long hair and she did nice face framing layers.
Professional salon
I loved the massage and facial
Karen is wonderful. She modifies massages to individual needs. I was 5 weeks post knee replacement and feeling desperate for a massage to loosen up knots and tightness from my whole body being very protective of my knee. Felt very confident in her abilities. Very relaxing and very therapeutic.
The staff on front desk were transactional. Be more relational and warm with customers.
my haircut
Perfect eyebrows!
Karen was wonderful.
Pricing is too high. Bring back your membership option.
Katherine gives the most wonderful hair cuts. Such a delightful person!!! My husband & i would not go anywhere else!!!
Alexis was great! She did a great job cutting my teenage son's longer hair. She listened to what he wanted and implemented the cut.
You lost my $250 gift certificate I received via email I received last Christmas. You can make it right by finding it. Until then I won’t be back!
Alexis' confidence and understanding of my needs and comforting validation of a previous hair massacre. She clearly listened and took the time to assure me of her intention. She helped me figure out a nice style to compliment my natural curl and confirmed the details with me before cutting. She's also an amazing hair stylist! LOVE her talent for cutting and styling my curls!
The stylist was awesome and the front desk staff were very friendly and helpful but the building itself is a little cold, dated and impersonal.
Katherine does fantastic work. I get compliments frequently after getting my hair done.
my massage was amazing. It's your policy of keeping my credit card on file. I like to pay cash I don't like to give out my credit card number and you insist on keeping it on file. But again my masseuse was good but I probably won't go back because you don't accept cash.
Several years ago I saw a stylist who is no longer at this salon. I stopped going due to the high cost. At that time I was coloring. Now I only get haircuts since I let it grow out grey.
This was my first appointment with Desiree. I really liked her! She gave her opinions and made recommendations which a lot of stylists won't do. I liked that she was upstairs too! Very nice space. It was quiet and lots of windowns. I am very happy with my haircut and treatment for my frizzy, grey hair. I'll be back!
Also, the receptionist was very pleasant and helpful. I'm not sure of her name.
Alexis is an amazing stylist. After trying so many hairdressers after moving to Portland, I am so glad I was able to connect with her. She knows exactly what my ultra thin, fine hair needs and I feel great every time I leave the salon!
Kind, respectful, quality work and listened to what I wanted.
Wasn’t satisfied with my last facial. Compared to the previous experiences, the last one was not at all close to the standards.
Karyn is a great massage therapist. I asked for a deep tissue massage and she listened.
I loved how welcoming the staff was with both my daughter and myself.