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based on 896 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My haircut lasted 15 min. It was not a great hair cut and I would not recommend New Beginnings.
I was disappointed in to getting the results that I was hoping for.
Very friendly staff and my stylist was great, she cut my hair exactly how I wanted!
I think Marissa is great. my issue is the prices - they are very high. and your pricing is not clear on your website where you sign up. twice now I have understood the price to be what the website said, and then when I checked out I was told it was much more. this needs to be clearer before an appointment is made. this time I thought it was $180 and had budgeted for that. then when I sat down Marissa evaluated me and said it would be $260 - i was in "a pickle" because if I left and did not get the service at this price that was higher than expected I would be charged for a t let me schedule a haircut - I had to request it and then get a call from the salon. Seems the receptionist should have explained that when I was talking with her and/or would be nice if your system allowed for online scheduling.
thanks for asking for feedback.
Massages from Karyn are such a treat. She gets to the spots that need some tender loving care and makes you feel so relaxed.
My haircut was exactly what I wanted and looked and felt healthy. It was beautiful!
Marissa is an excellent stylist that keeps meticulous notes on my preferences but never fails to ask if there is anything I would like to do differently. You/we are fortunate to have her as a stylist.
Emma was kind and knowledgeable and I loved my facial. Would see her again!
I would have liked that my stylist used some of the Aveda products when styling my hair and explaining what the products do. Also, asking the client what they think is a problem with their hair and recommend a product to take care of that problem.
The Aveda products are expensive but, when you know what they can do and the stylist uses them on your hair and you see the results, it makes it more likely that the client will buy the product and use it at home.
Love the products and services. Nice calming ambiance and music. Also love the fragrances of Aveda products. Makes you feel so relaxed instantly.
Stylist, Jordan, was easy to work with and she gave me a perfect haircut! Also love the Aveda and Eufora products!!
My stylist, Sami, knows how to expertly cut and shape fine hair to add body and always listens to what I want in a “look”. Her professional knowledge and caring attitude make every appointment something I look forward to.
I think there was no need for improvement. They were each pretty friendly, warm. And courteous. Helpful in recommendations. Thank you, Emma.
Stylist was nice.
Everything was really great. Friendly front desk staff, clean space and great haircut from Joanne. Thank you.
The staff is friendly and I found the best person to cut my short fine hair. Sami is the best!
The stylist was fine but the service guy s overpriced.
Staff are very welcoming and pleasant. Desiree, stylist, is very pleasant and listens to what I want. She is consistent and gives good advice re hair issues.
friendly and competent. Listen to what I want and don't want. (Also enjoy the chocolate treat after each visit.)
Jordan did a great job on my long hair with face framing layers. Love the extra touches like the warm towel conditioning treatment. Highly recommend!!
The ambiance was peaceful and the hair stylist was lovely.
Very much like my stylist as well as the atmosphere.
Music was so not spa like
I did not receive the hair cut I desired & requested. When I booked online, I specifically requested someone who is versed in pixie cuts, can do haircuts with razor and scissors. I sat in the chair with my eyes closed, relaxing. The stylist used clippers, by the time I realized what was going on, it was too late to say anything-as she had applied them to my head already.
I showed a picture of previous haircut I had and wanted again, a feminine pixie. The haircut I received is very short, and masculine looking. Not at all a pixie cut. I’d like you to suggest some ways you can make things right.
Everyone was very nice and accommodating. Had a great experience here!
I love my stylist but the cost continues to go up every time I come in and never forwarded. Eventually it’s going to get to a point that I can’t afford it. I’m at $400 a service, what’s next?
Emma was great
Service was wonderful! Only not a 10 because of price,
JoeAnne was amazing with my daughter, so helpful and instructive on curly hair routine. Thank you!
The salon is lovely and customer service is super! I love my haircut with Desiree~ already have another appointment on the books!