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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough and timely.
Prompt service. Expert advise.
Quick and courteous service
Your customer service employees are very helpful. Barb was wonderful.
Lots of tools to use to gather info on properties, and providing our customers with as much
information that they need. Keeping our clients happy will mean more referrals.
Everything! You are ALL wonderful!!
You keep us up-to-date with the recent changes in our real estate market.
Help line, educational services, add-on tools! All of you are always at the ready to help and provide guidance. Great job!
I do not know a situation where I would recommend MORE.
On Sept.1st I received the one and only invoice for dues via email.
At 5:30 pm on Sept. 28th (late day?) I received the second email
with a late fee of $25.00 and a 48 hour notice to suspend services.
It looks like I was 30 minutes late!
"make things right?" How about sending a few reminder emails? Realtors
are busy and things like this get lost in the shuffle. Banks and credit
card companies send daily reminders as due date nears.
Great services provided!
great service, always get my questions answered. Thank you!
Good response time.
fast and efficient
I don't like the fact that I can't issue codes to non-members on Sentrilock.
I like the repsonse time when I reach out to Kate with a question. She is always supportive.
The prompt response I get whenever I call in for a problem or concern that I may be having
Didn't disappoint at all. Just part of doing business.
Quick response to questions and valuable information.
You provide many opportunities for education and keep us updated on current market trends and issues.
Class schedules, location, knowledgeable staff
Information readily available classes forms tutoring
You did'nt but I would have no reason to recommend this type of business.
I have no clue what you do other than to provide access to MLS, are a source for CE and function as conduit to NAR.
Then I have to purchase the leads on my own listings from all of those that get the data I fought to get as the listing agent. I'm here trying to do business with my nose to the grindstone while the organizations I have trusted have sold me out along with others at my level.
So what attribute am I supposed to be aware of that I am to use to recommend MORe a a useful element to a friend.
As a member for over 22 years, I am in a situation that I never fathom I would have to deal with. My guy of 15 years has been diagnosed with pancreatic cancer and I realized no one cares, all everyone wants is the fees, the bills and anything else that concerns money. I've reached out to my broker for assistance in this challenging time for assistance, I was told unless you have a sale we cannot help you. I spend my days working a full time job to ensure we have a roof over our head and food on the table. I truly miss the doing my real estate and wish someone would just help us.
Lower fees and have it easier to fin doc's
reminders
Everything except my billing. I get 100s of emails every day and I would prefer to get my BILLS in the mail. I was charged $75 in late fees for my 3 assts and I didn't know the bill was late. Either that or combine mine, my husband's and ALL 3 assts bills together. This is the second time I have incurred late fees.
Getting everything out there ahead of time and reminder of the dates
Pretty Helpful.