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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the people and their effort to help and resolve issues
they are easy to use on line
Continuing Education opportunities , Web Site access, convenient office sites, quetions answered quickly.
Move dues payment away from holiday season.
You are adopting NAR's "citation policy" which I find offensive, oppressive and nothing more than a way to generate money for the association. You have in effect stripped a members "due process" rights away in favor of some perceived attempt to generate more ethics complaints to clear up the industry of unethical behavior. IAR's presentation on the subject made it sound as if there were hundreds of thousands of unethical Realtors roaming the streets like Zombies, spewing unethical behavior like a virus on each other and the public. In reality, very few Realtors engage in such behavior and the system currently in place affording a member maximum due process rights works fine. Shame on you.
I like the website, it's very helpful to find any documents. Also, when I call the customer service I always get swift answer.
Any question or problem is responded to in a timely manner.
Commitment to agents.
Other boards are more active with their members, offer more assistance and charge a little less. I originally joined bc of mike manno who no longer is there.
very quick response to questions and problems
I don't understand how you help me at all
Quick response time to questions. Good training offerings.
It flexible and functional
Not much today. I left 2 voice mails with Membership to get information for a new agent I was signing up at 12:30 today. NO ONE called me back.
Very friendly
I feel fees are entirely too high and they are continously increasing and should be split up as far as due dates, and not be due around the holiday time.
Response time is terrific!
Quick, efficient, approachable
I enjoy how simplified and user friendly their services are.
Informative
Seems like a lot of money for not much. Realtors constantly violate rules/regulations/requirements; list properties incorrectly, and it seems like no one follows up, because the same incorrect listings keep turning up.
The great customer service and knowledge from each and everyone you encounter.
They continue to keep their members knowledgeable and present proactive resources to always provide cutting edge skill-training.
Gail Harris
No store anymore. Communications regarding fees are not polite/respectful. Fees come at the absolute worst time of year.
Since there is no choice but to join, I don't see why this question matters.
helpful nature of staff
Very supportive and informative
I have submitted a name change to the organization about 3 years ago and still it's not applied! Representatives answering the phone at the Mainstreet Organization of realtors are more than RUDE!
Realtors in DuPage county should have a CHOICE what association they'd like to below to if ANY!
Love the comprehensive and user friendly website, and the professional and helpful staff.
I mostly like the freebies.
Customer service