Customer Testimonials
Recently purchased a bike for my granddaughter at Marblehead Cycle. Dan showed us many bikes and was very patient and knowkedgleable. We landed on one and were very happy with the product and the price. Thanks!
Great attentive service that was informed and relevant to our needs as a drop in customer!
Great service all the time
Great experience as always! Dan (Owner)
Dan (Owner), was assisting a young family with questions & getting their youngster on a new bike. Still, I was greeted by Dan and told he'd be with me soon. I just needed a couple of raw shifting cables. No casing, adjusters or kit was needed. I was able to get the cables without buying the extras I didn't need & a new generation gets on a bike that will provide a thousand adventures. That's a win!
Within 3 minutes, one of the part-time staff (high school age) approached and displayed more knowledge, communication skills & people skills than the majority of adults I deal with in business on a day to day basis.
I was in and out of the shop in less than 10 minutes, left with a smile, and had what I needed.
Local with great products
Dan and the crew are great. Service was done well within the expected wait time. Staff took time to leave me a detailed voicemail explaining the repairs done and challenges expected in the future.
Have good detailed info on what work needed to be done. Job was completed quickly once I gave the go ahead to do the work. Very happy with the experience.
Had a flat tire needed a new tube
Very prompt and efficient service
Great customer service and fair pricing
It's local, and family owned andbiker owned. They go above and beyond. I buy all my cycling supplies and accessories from them
Very kind/personable
Great service and knowledge
Very personable and attentive
Friendly, knowledgeable and quick service.
Great selection of bicycles and accessories.
Good prices too !!!
Very fast service and always friendly
I love havinghavini a place that makes owing a bicycle a pleasure in my town. Dan's shop is a gift
Great products,service and prices
Great advice and recommendations. Thank you
Dan is welcoming, honest, and incredibly knowledgeable. He took the time to answer questions, offer honest advice, and help me figure out what made sense for me - never trying to upsell. I even called about a used bike I saw online for private sale that was originally purchased from his shop and he was extremely helpful, never once made me feel bad for considering buying used.
This is ultimately why I chose to spend more than I originally planned on a bike just to support Dan and this small local business.
Very easy experience to pick out a new bike and get the right thing for me. Felt no pressure to buy more expensive bike just the right one for me and very fast return after it was ordered.
Friendly, responsive and knowledgeable!
Fast and knowledgeable
Thank you, Dan.
Charlie
The very pleasant and friendly atmosphere in the shop is a real draw. Knowledge and skill have fixed any problems our bikes have developed over the years. Recently we have replaced both bikes and that process was also easy as it can get. Great business and that is a remark that goes back decades!
Excellent customer service
Great communication and timely service.
Good friendly service.
Personable service and made my son feel comfortable, he loves his new bicycle and we can’t wait to go for a ride.
Expert, knowledgeable, helpful and friendly.
informative, efficient and helpful.