Customer Testimonials
Very easy experience to pick out a new bike and get the right thing for me. Felt no pressure to buy more expensive bike just the right one for me and very fast return after it was ordered.
Friendly, responsive and knowledgeable!
Fast and knowledgeable
Thank you, Dan.
Charlie
The very pleasant and friendly atmosphere in the shop is a real draw. Knowledge and skill have fixed any problems our bikes have developed over the years. Recently we have replaced both bikes and that process was also easy as it can get. Great business and that is a remark that goes back decades!
Excellent customer service
Great communication and timely service.
Good friendly service.
Personable service and made my son feel comfortable, he loves his new bicycle and we can’t wait to go for a ride.
Expert, knowledgeable, helpful and friendly.
A bike is not really an individual item but an ongoing process between you and the shop where it came from. Marblehead cycle is just such a shop, but a working problem solving center. Just great work.
Super friendly and helpful in the phone
Dan offered great service. He took the time to explain all the options available for electric bikes, and had them set up with all the extras we needed, delivering them to our door! His price was competitive and it’s great to have a local bike shop that can give them yearly tune ups and help with any other questions we have.
Marblehead Cycle is the best. Dan and his team are extremely dedicated to provide the customer service that we need. Can't say enough good things about them.
Very professional and patient. Explained everything clearly! Great customer service!
Local, friendly and available products.
Great service and everyone is personable and willing to answer questions and find solutions.
Plenty of choices and very knowledgeable team! Thank you!
Great service…quick. Welcoming. Friendly
We had a wonderful experience at Marblehead Cycle - we bought a new bike for our son. The staff listened to our requirements / answered our questions and were able to recommend a bike that our son wanted. The ordering / delivery / follow-up was fantastic. Highly recommended.
The owner was super helpful! Service was fast and they did a great job fixing my son's bike. Would definitely recommend
The kindness, patience and notary was exceptional!
Very knowledgeable and great selection.
Dan and his team were extremely helpful and professional. Nice shop with some great people.
Service was fast and super helpful, my questions were answered quickly with empathy.
The mechanic interupted his work on a bike to help me with some parts. He asked the right questions, found the parts quickly, and I was out the door quickly ... pretty GOOD!
Nice people. Reasonable prices. Done on time.
Thoughtful response to my product questions and kept me updated on my order status.
Always pleasant and accommodating
Dan is welcoming, honest, and incredibly knowledgeable. He took the time to answer questions, offer honest advice, and help me figure out what made sense for me - never trying to upsell. I even called about a used bike I saw online for private sale that was originally purchased from his shop and he was extremely helpful, never once made me feel bad for considering buying used.
This is ultimately why I chose to spend more than I originally planned on a bike just to support Dan and this small local business.