Customer Testimonials
Fast service and friendly service.
Dan was … the most patient, most kind, most thorough salesperson to my three very pick kids that came in for new helmets! He did not hesitate to pull out almost every helmet they had in stock and let my kids see all the colors and try them on. He was very tolerant of their questions and requests. My son could have cared less about getting a new helmet when he saw all the bikes! He really wanted a new bike. Dan tried to cheer him up many different ways. He was so encouraging and understanding. I am so grateful for his approach. Another type of salesperson may have thought my kid was a brat and rolled their eyes, but Dan said he had a son the same age and took a caring approach instead. Thank you, Dan! We will be back!
Friendly. Efficient. Reasonably priced.
Customer service was 10/10!!!!!
Very knowledgeable, helpful, and found my daughter a great bike at a good price!
Excellent service on my bike. Easy to schedule and fast repair work.
That the people working there are very knowledgeable and helpful regarding the merchandise.
Very quick and good communication
Thorough explanation of work.
Friendly staff.
Very cooperative and accommodating!
Friendly, prompt, knowledgeable, great service
Good communication about items ordered through the Trek website once the store was open again
Service is always very helpful and filled with tons of knowledge.
Marblehead Cycle does a great job of servicing our cycling needs. The staff is very knowledgeable and wants to help provide you with the best bicycle for you and your needs. They are not just trying to up-sell, but genuinely want you to have a good experience.
Friendly and quick!
Marblehead Cycle is very knowledgable and professional but with a relaxed attitude. They really helped us with our EBike purchase and we wouldn't think of going anywhere else.
Good vibes and helpful staff!!
Excellent service and expertise!
You fit in a repair on my grandsons bicycle. Much appreciated
Great staff!
Local, knowledgeable, friendly, good array of products
Marblehead Cycle is wonderful! The team helped me decide on an e-bike, and was very patient while I asked all of my questions and test rode them way too many times. I'll definitely be back for bike tune-ups, accessories, and any future bike needs.
Great owner, hi Dan, Always willing to give advice. Respects you as a cyclist regardless of speed😂. Consistent small business owner in town. Happy to do business with you!
Personalized service and great product knowledge!
great service. it was really nice that someone in the shop installed the bell and water bottle holder that we purchased and even helped adjust my son's bike seat to the right height.
Excellent work, good prices
Personal service. Educated about the products. Convenient and reasonable.
Service team is awesome!
Informative
Helpful and not trying to sell you something don’t need
Personalized , high quality customer service. Very accommodating and friendly. So nice to have a local bike shop in our town!