Customer Testimonials
Connor is simply the best!!
The staff is very knowledgeable , helpful and friendly
Fabulous Customer service knowledgeable, welcoming & extremely helpful!!
Your service team was perfect. I came in for a tuneup and they noticed I had a broken spoke. They called me, and let me know the cost before they did any work. I really appreciated the open communication.
Staff went out of their way to help us get a bike for my daughter! Well done.
Excellent service on my last visit, and willing to take time to talk about non-bike issues. Genuinely nice people. Wide range of products for all biking related needs, from parts, clothing and nutrition.
I love that I can swing by anytime and get the help I need - even if it's just for a flat.
Good service ............
Even though you were very busy, it was nice to be acknowledged upon entry and attended to in turn.
Quality product and staff was very friendly and helpful to me. I had never had clippless pedals and they spent time with me explaining how they work. Staff also put my clips onto my shoes and explained why and where clips were placed.
The Marblehead location opened a few mins early, answered all my questions patiently and knowledgeably. Salem location likewise very helpful.
Local and ez to do business
Real time inventory and great communications as well as superb service.
Incredibly friendly, knowledgeable, patient, sand helpful!
The service at Salem Cycle was warm welcoming and friendly. They answered all my questions and assisted picking out the proper helmet within my budget. I would recommend. Them to anyone I know.
Friendly staff and great location right off the rail trail.
everything was done on time, helpful and friendly staff. communication was easy.
The service was very efficient ... I forget who helped me but he had brown hair and came back from boarding school. He made sure I had everything I needed and was very patient with helping me add a million things to the bike. I am very happy with everything and the bike is awesome to ride. Thank you :)
Great customer service! Thank you my son loves his new bike.
Great products and service!
Great service, great team!
Friendly and helpful
Excellent service
got our bike just like i wanted! my grandson is very happy
I was really pleased with my bike being availabilty for weekend cycling.
i was very happy to have my bike refurbished, in less than a week. It looks brand new! Dan and his crew are efficient and very knowledgable about helmets and all biking needs. definitely a big plus for our community!!! Thank you all.
Connor and the other young man (sorry! forgot his name) offered excellent service, spent time with me to explain everything and made me feel that my bike was in good hands at Salem Cycle. I truly appreciate their kindness during this difficult time. Their expertise with bikes is apparent.
All employees who helped me with my bike service were responsive, courteous and helpful!
Very professional and great to deal with. Excellent communication.
Knowledgable, friendly, and attentive staff.