Customer Testimonials
Great customer service! Thank you my son loves his new bike.
Great products and service!
Great service, great team!
Friendly and helpful
Excellent service
got our bike just like i wanted! my grandson is very happy
I was really pleased with my bike being availabilty for weekend cycling.
i was very happy to have my bike refurbished, in less than a week. It looks brand new! Dan and his crew are efficient and very knowledgable about helmets and all biking needs. definitely a big plus for our community!!! Thank you all.
Connor and the other young man (sorry! forgot his name) offered excellent service, spent time with me to explain everything and made me feel that my bike was in good hands at Salem Cycle. I truly appreciate their kindness during this difficult time. Their expertise with bikes is apparent.
All employees who helped me with my bike service were responsive, courteous and helpful!
Very professional and great to deal with. Excellent communication.
Dan S provided excellent customer service in helping figure component compatibility which made purchasing the things I needed much more pleasant.
Thank You!
Excellent, prompt, and friendly service!
Thank you for always responding to our needs!
Fantastic service! Your employees are upbeat, informed, and ready to answer any questions customers might have about bikes, electric bikes, gear, nearby places to bike, etc. They were extremely helpful setting me up on my e-bike, including adding a kickstand and shortening the saddle, as well as finding the right fit for a helmet and gloves. Great experience doing business with Salem Cycle!
Great customer service. Good follow up and follow through on promises made.
I brought in a very old bike for casual use and they did what they could without trying to oversell me on costly repairs that wouldn’t have made sense or, on the other hand, sell me a new bike. ( that’s not what I wanted.)
They fixed everything I asked that coujd be done. And they were helpful and kind. I think they’re great!
All sales people were incredible helpful. Needed a new tube and they patiently guided me thru how to put tire back on my bike over the phone. Let me submit photos and they walked me thru. Very helpful and patient!!
You accept donuts for quick service :)
Prompt, competent and friendly service!
Super bueno!
Efficient, courteous, hogh quality.
Ease of purchasing and picking up my new bike
Still my go-to bike shop
The knowledgeable staff that you have were able to answer all my questions and help me get into the right bike when I was interested in a different bike but wasn’t available.
You guys are rock stars! Professional, knowledgeable and a pleasure to deal with. <3
Courteous service
Talked with 3 different people at salem cycle and the all were great , very knowledgeable and helpful.
Service was amazing. Frank was very helpful when I was ordering my Trek 820.
Also when I picked my bike up. I was very excited about my new bike!!!!!!
Thank you for the friendly, great service
I highly reccomend your shop to everyone I show my bike to.
The service was very efficient ... I forget who helped me but he had brown hair and came back from boarding school. He made sure I had everything I needed and was very patient with helping me add a million things to the bike. I am very happy with everything and the bike is awesome to ride. Thank you :)