The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 13, 2014 — Rated 10 out of 10 by G.A. The Bug Master
What do you like about our services?

They have provided all the services that I have required in a very timely manner. Their work has meet my needs.

Report a concern   December 13, 2014 — Rated 10 out of 10 by Sheila Egger The Bug Master
What do you like about our services?

Very friendly guys & knowledgeable about their work.

Report a concern   December 13, 2014 — Rated 9 out of 10 by D.M. The Bug Master
What do you like about our services?

Prompt and thorough. Friendly service man.

Report a concern   December 13, 2014 — Rated 10 out of 10 by L.S. The Bug Master
What do you like about our services?

Great service. By Jerome !

Report a concern   December 12, 2014 — Rated 10 out of 10 by R.R.O.M. The Bug Master
What do you like about our services?

I have commercial and home service. You're service techs, Jose and Daniel, are very personable besides knowledgeable. They do a very thorough job as well as care about their customers. I am always very satisfied with their work. :)

Report a concern   December 12, 2014 — Rated 9 out of 10 by A.G. The Bug Master
What do you like about our services?

prompt, courteous, efficient

Report a concern   December 12, 2014 — Rated 10 out of 10 by L.H.M. The Bug Master
What do you like about our services?

Prompt courteous and reasonably priced!

Report a concern   December 12, 2014 — Rated 9 out of 10 by J.D. The Bug Master
What do you like about our services?

Jose was very thorough and knowledgeable about our rodent issue. He is very professional and helpful. He represents your company well. The appointments are honored and timely.

Report a concern   December 12, 2014 — Rated 3 out of 10 by M.D. The Bug Master
How did we disappoint you and what can we do to make things right?

I was not notified be e-mail ahead of time that the tech. would be at our church building on Wednesday Dec. 10th. Fortunately someone was there to let him in to spray. I used to be notified by mail with a yellow card ahead of time, but lately you have switched to e-mailing me with the date and time of service, someone must have just forgot this time to e-mail me. I have been very pleased with the service provided by the many tech's that have been out to our church building over the years, thanks, First name removed

Report a concern   December 12, 2014 — Rated 10 out of 10 by C.Q. The Bug Master
What do you like about our services?

Service is great! I have crazy work hours it's great to know they will be able to accommodate to the best of their ability.

Report a concern   December 12, 2014 — Rated 8 out of 10 by B.R. The Bug Master
What could we do to improve?

Keep the same tech so I don't have to explain what and what not to spray. It used to be that way.

Report a concern   December 12, 2014 — Rated 10 out of 10 by G.W. The Bug Master
What do you like about our services?

Brandon is Great!

Report a concern   December 12, 2014 — Rated 7 out of 10 by C.V. The Bug Master
What could we do to improve?

Notify me that you are coming. You usually d that via email but you didn't bother this time.

Report a concern   December 12, 2014 — Rated 10 out of 10 by P.M. The Bug Master
What do you like about our services?

good communication good customer service

Report a concern   December 11, 2014 — Rated 10 out of 10 by G.S. The Bug Master
What do you like about our services?

Punctual and thorough

Report a concern   December 11, 2014 — Rated 10 out of 10 by P.M. The Bug Master
What do you like about our services?

Reliability.

Report a concern   December 11, 2014 — Rated 5 out of 10 by S.K. The Bug Master
How did we disappoint you and what can we do to make things right?

After three months I still have roaches. Kill them

Report a concern   December 11, 2014 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

Very polite and efficient technician!!!!

Report a concern   December 11, 2014 — Rated 10 out of 10 by J.G. The Bug Master
What do you like about our services?

Douglas is amazing.

Report a concern   December 11, 2014 — Rated 10 out of 10 by P.B. The Bug Master
What do you like about our services?

You are on time for appointments, and send friendly service people to do the work.

Report a concern   December 10, 2014 — Rated 10 out of 10 by G.T. The Bug Master
What do you like about our services?

Affordable, dependable service
Courteous and knowledgable service reps

Report a concern   December 10, 2014 — Rated 10 out of 10 by M.M.V. The Bug Master
What do you like about our services?

Friendly employees

Report a concern   December 8, 2014 — Rated 10 out of 10 by Larry and Marilyn Faulkner The Bug Master
What do you like about our services?

Friendly, efficient service. Great results ridding our place,inside and out, of pests.

Report a concern   December 7, 2014 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

The person that does the work is always cheerful and gives good advise. They come on time don't waste time on anything. The work is very helpful for us, we live next to woods and have lots bugs that visit our house, including snakes.
THANKS BUG MASTER!

Report a concern   December 6, 2014 — Rated 9 out of 10 by J.H. The Bug Master
What do you like about our services?

On time when scheduled. Answer questions to my satisfaction. Polite. Handle problem when requested.

Report a concern   December 5, 2014 — Rated 10 out of 10 by P.B. The Bug Master
What do you like about our services?

You are dependable, and when we have a problem, you come right out and take care of it.

Report a concern   December 5, 2014 — Rated 9 out of 10 by Steve Johnson The Bug Master
What do you like about our services?

On time. knowledgeable. nice people to deal with.

Report a concern   December 5, 2014 — Rated 10 out of 10 by W.F.G. The Bug Master
What do you like about our services?

Your Service Rep, Art, is excellent, punctual, courteous and efficient! Please commend him ! Thanks

The Gozas

Report a concern   December 5, 2014 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Prompt, thorough, friendly

Report a concern   December 5, 2014 — Rated 10 out of 10 by Maripat Powers The Bug Master
What do you like about our services?

Very knowledgeable sales person (Gary) and the technician was diligent and friendly; did a great job! Also, I appreciate the email follow-up proceedure. Timely and well-coordinated.
Best of all, peace of mind knowing that the hairy little critters living in my grill are GONE!
Thanks!
Maripat Powers


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