The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2015 — Rated 9 out of 10 by Scott Palmer The Bug Master
What do you like about our services?

I like my technician. He cares about his work and takes a lot of pride in doing a good job.

Report a concern   January 4, 2015 — Rated 9 out of 10 by K.B. The Bug Master
What do you like about our services?

We were glad to see LEE again. He is always very polite and friendly AND get the job done very well and very efficiently.

Report a concern   January 3, 2015 — Rated 10 out of 10 by D.H. The Bug Master
What do you like about our services?

The person who comes to my house is considerate AND kind.

Report a concern   January 3, 2015 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

Michael does an outstanding job! In addition, he is professional and courteous and does not bring his troubles to his job. Also, the bug Master has been extraordinary about trying to accommodate my schedule with the quarterly visits.

Report a concern   January 2, 2015 — Rated 10 out of 10 by M.H. The Bug Master
What do you like about our services?

Fast and efficient!

Report a concern   January 2, 2015 — Rated 10 out of 10 by J.P. The Bug Master
What do you like about our services?

Effective, efficient, polite.

Report a concern   January 2, 2015 — Rated 9 out of 10 by J.L.P. The Bug Master
What do you like about our services?

Prompt, friendly associates.
Careful service.

Report a concern   January 2, 2015 — Rated 10 out of 10 by D.M. The Bug Master
What do you like about our services?

Friendliness of your technicians.

Report a concern   January 2, 2015 — Rated 10 out of 10 by A.M.B. The Bug Master
What do you like about our services?

Comes promptly at time given in your email and does a fine job doing what is required.

Report a concern   January 2, 2015 — Rated 10 out of 10 by S.D. The Bug Master
What do you like about our services?

The technician always comes on time and is a very trustworthy guy

Report a concern   January 2, 2015 — Rated 10 out of 10 by Jan & Sarah Pavliscak The Bug Master
What do you like about our services?

The young man who provides the services is very curtious and pleasure to deal with: good asset to your company.

Report a concern   December 30, 2014 — Rated 10 out of 10 by G.H. The Bug Master
What do you like about our services?

attempt satisfy customer

Report a concern   December 21, 2014 — Rated 10 out of 10 by Hazel Clinton The Bug Master
What do you like about our services?

Prompt service, very competent and polite technician

Report a concern   December 19, 2014 — Rated 10 out of 10 by C.C. The Bug Master
What do you like about our services?

Great to work with, costumer service is excellent.

Report a concern   December 19, 2014 — Rated 8 out of 10 by D.D. The Bug Master
What could we do to improve?

Lower rates

Report a concern   December 19, 2014 — Rated 10 out of 10 by C.V.A. The Bug Master
What do you like about our services?

Polite, on time, thorough.

Report a concern   December 19, 2014 — Rated 10 out of 10 by Morris & Terri Moore The Bug Master
What do you like about our services?

Bug Master's treatments have been highly effective in preventing indoor bug problems. When we've needed spot treatment for wasps or spiders outside the house, they have been very responsive. Their personnel have been courteous and professional.

Report a concern   December 19, 2014 — Rated 10 out of 10 by B.G. The Bug Master
What do you like about our services?

Very thorough . Really appreciate the supplied status report

Report a concern   December 19, 2014 — Rated 10 out of 10 by G.N. The Bug Master
What do you like about our services?

Friendly service, good attitude

Report a concern   December 18, 2014 — Rated 10 out of 10 by Yahaira Gonzalez The Bug Master
What do you like about our services?

James, the technician, always shows up on time and is friendly and professional. The customer service I've received from all of the staff that I have spoken witg so far has been great.

Report a concern   December 16, 2014 — Rated 10 out of 10 by G.S. The Bug Master
What do you like about our services?

very professional

Report a concern   December 15, 2014 — Rated 10 out of 10 by E.J.M. The Bug Master
What do you like about our services?

Service is effective, exterminator are competent, friendly & accommodating.

Report a concern   December 15, 2014 — Rated 10 out of 10 by David Simmons The Bug Master
What do you like about our services?

Techs are always professional, friendly & prompt!

Report a concern   December 15, 2014 — Rated 9 out of 10 by M.B.L.J. The Bug Master
What do you like about our services?

I got a quick response to my inquiry.

Report a concern   December 15, 2014 — Rated 8 out of 10 by L.I. The Bug Master
What could we do to improve?

Checking for wasp next around the house

Report a concern   December 15, 2014 — Rated 10 out of 10 by B.J.W. The Bug Master
What do you like about our services?

god service people

Report a concern   December 14, 2014 — Rated 10 out of 10 by C.Z.M. The Bug Master
What do you like about our services?

Alwayis on time and reliable.

Report a concern   December 14, 2014 — Rated 10 out of 10 by Pete Palmersheim The Bug Master
What do you like about our services?

You are reliable, let us know when you are coming and have done a great job for us.

Report a concern   December 14, 2014 — Rated 10 out of 10 by T.N.L. The Bug Master
What do you like about our services?

The service associate is always prompt, asks questions about what areas are of concern. Performs the application throughly and does the job in a professional manner. We have used Bug master for 20 years and have been very happy with their sevice.

Report a concern   December 13, 2014 — Rated 10 out of 10 by H.M. The Bug Master
What do you like about our services?

very responsive and reliable


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