The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 5, 2014 — Rated 10 out of 10 by J.A. The Bug Master
What do you like about our services?

Very accomodating when coming to the time of service and rescheduling if I need to. Very good service. Service Associate is always nice and pleasant. :)

Report a concern   December 5, 2014 — Rated 10 out of 10 by P.M. The Bug Master
What do you like about our services?

Very thorough & on time for appointment.

Report a concern   December 5, 2014 — Rated 9 out of 10 by J.S.S. The Bug Master
What do you like about our services?

Our service tech Douglas

Report a concern   December 5, 2014 — Rated 10 out of 10 by R.M. The Bug Master
What do you like about our services?

Prompt and consistent customer service.

Report a concern   December 4, 2014 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

Cooperation in scheduling, good effective product, professional staff

Report a concern   December 4, 2014 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

I now know the service man, and it's nice to have a familiar face show up at the door. And the office staff is nice.

Report a concern   December 4, 2014 — Rated 10 out of 10 by S.D. The Bug Master
What do you like about our services?

good! you need to catch an armadillo tearing up my yard!!!!

Report a concern   December 1, 2014 — Rated 10 out of 10 by T.J. The Bug Master
What do you like about our services?

Thoroughness and knowledge of personnel.

Report a concern   December 1, 2014 — Rated 10 out of 10 by David Edwards The Bug Master
What do you like about our services?

Attentive to special requests and friendly.

Report a concern   November 28, 2014 — Rated 10 out of 10 by T.R. The Bug Master
What do you like about our services?

the scheduling and promptness of the schedule times

Report a concern   November 28, 2014 — Rated 10 out of 10 by T.C. The Bug Master
What do you like about our services?

Kind courteous employees, Knowledge of materials and job.

Report a concern   November 28, 2014 — Rated 10 out of 10 by B.C. The Bug Master
What do you like about our services?

Accommodating and friendly service.

Report a concern   November 28, 2014 — Rated 8 out of 10 by C.M.E.G. The Bug Master
What could we do to improve?

We still have ants in our pantry. Could you please help us get rid of them?

Thanks!

Name removed

Report a concern   November 27, 2014 — Rated 9 out of 10 by B.F. The Bug Master
What do you like about our services?

Quality of service and chemicals used. Service technicians have done an excellent job over the years and company has earned my loyalty. Appreciate the calls saying service is to be scheduled. Employees always polite.

Report a concern   November 27, 2014 — Rated 10 out of 10 by B.G. The Bug Master
What do you like about our services?

works

Report a concern   November 27, 2014 — Rated 10 out of 10 by J.T. The Bug Master
What do you like about our services?

Response time and thoroughness.

Report a concern   November 26, 2014 — Rated 10 out of 10 by R.H. The Bug Master
What do you like about our services?

Joey is always so friendly, professional, and efficient. I trust him to be in my home without being here, except that we have a big dog in the house now.

Report a concern   November 26, 2014 — Rated 10 out of 10 by H.O.A. The Bug Master
What do you like about our services?

Very friendly and effective!

Report a concern   November 24, 2014 — Rated 10 out of 10 by T.A. The Bug Master
What do you like about our services?

No complaints. On time

Report a concern   November 24, 2014 — Rated 10 out of 10 by J.N. The Bug Master
What do you like about our services?

Service is always scheduled, the tech is always on time or calls if his schedule changes. Very respectful of my property .

Report a concern   November 24, 2014 — Rated 10 out of 10 by T.J.B. The Bug Master
What do you like about our services?

Very friendly and reliable. Technician always does a thorough job and is very professional.

Report a concern   November 24, 2014 — Rated 8 out of 10 by S.B. The Bug Master
What could we do to improve?

Need work on scheduling. Our business was scheduled for service on Monday but the tech shows up on Tuesday.

Report a concern   November 24, 2014 — Rated 9 out of 10 by M.L. The Bug Master
What do you like about our services?

no bugs

Report a concern   November 22, 2014 — Rated 10 out of 10 by T.S. The Bug Master
What do you like about our services?

Prompt, courteous, reliable

Report a concern   November 22, 2014 — Rated 10 out of 10 by A.M. The Bug Master
What do you like about our services?

On time ever time!!
Thank You and have a great day.

Report a concern   November 22, 2014 — Rated 9 out of 10 by Liman Hungerford The Bug Master
What do you like about our services?

He was here on time and he knew what he was doing. I will tell my friends about your company.

Report a concern   November 21, 2014 — Rated 5 out of 10 by J.R.N. The Bug Master
How did we disappoint you and what can we do to make things right?

The last visit was for mitigation of a nuisance by ants. While it helped, there are still some ants in our home.

Report a concern   November 21, 2014 — Rated 10 out of 10 by K.A. The Bug Master
What do you like about our services?

Chris is an awesome technician! Thank you!

Report a concern   November 21, 2014 — Rated 10 out of 10 by S.P.L.C. The Bug Master
What do you like about our services?

Courteous staff, always asks if we have any concerns, work with our schedule ,effective service.

Report a concern   November 21, 2014 — Rated 10 out of 10 by P.L. The Bug Master
What do you like about our services?

Friendly, thorough, professional


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