The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2015 — Rated 8 out of 10 by D.L.Z. The Bug Master
What could we do to improve?

Your person comes during the day so I really cannot say if the job is done or not.Some times a bill is left to say what they did.

Name removed Zaharias
Phone number removed

Report a concern   February 11, 2015 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

You schedule quarterly. I don't have to remember when it's time for the exterminating to be done. The technicians are prompt, and friendly.

Report a concern   February 9, 2015 — Rated 10 out of 10 by H.L. The Bug Master
What do you like about our services?

On time, friendly, job well done, efficiency of setting up appointments and paying the bill.

Report a concern   February 8, 2015 — Rated 10 out of 10 by Rafael Martinez The Bug Master
What do you like about our services?

Does and excellent, professional job EVERY time he comes out to our place

Report a concern   February 7, 2015 — Rated 10 out of 10 by J.L. The Bug Master
What do you like about our services?

The guys are very detailed when spraying for the bugs. Thanks

Report a concern   February 7, 2015 — Rated 10 out of 10 by Solange Springer The Bug Master
What do you like about our services?

I like that I do not see any scorpions since I have been using Bug Masters. Also like your technician Gerald
He is very curteous and professional .

Report a concern   February 7, 2015 — Rated 10 out of 10 by T.P.V. The Bug Master
What do you like about our services?

Professionals
Promptness
Experience

Report a concern   February 7, 2015 — Rated 10 out of 10 by M.P.M. The Bug Master
What do you like about our services?

Brandon is very nice. He will do whatever we ask.

Report a concern   February 7, 2015 — Rated 10 out of 10 by P.F. The Bug Master
What do you like about our services?

Personalized service by tech

Report a concern   February 6, 2015 — Rated 10 out of 10 by D.J. The Bug Master
What do you like about our services?

Always friendly & professional!

Report a concern   February 6, 2015 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

Mike is great! Always does excellent
Job. Thank!

Report a concern   February 6, 2015 — Rated 10 out of 10 by C.N.C.L. The Bug Master
What do you like about our services?

the bug master team is very helpful and responsive. we are implementing LEED at our building and they have been very thorough in their prep work and documentation for our site. our tech Joe is always the best and we love having him at our building!

Report a concern   February 6, 2015 — Rated 10 out of 10 by K.M. The Bug Master
What do you like about our services?

Very responsive. The technician remembers our house and really cares about the work. Professional.

Report a concern   February 6, 2015 — Rated 10 out of 10 by L.L. The Bug Master
What do you like about our services?

Very flexible with working around my schedule.

Report a concern   February 6, 2015 — Rated 10 out of 10 by Gayle Cannon The Bug Master
What do you like about our services?

On time. Effective (no bugs in house)

Report a concern   February 6, 2015 — Rated 2 out of 10 by B.F. The Bug Master
How did we disappoint you and what can we do to make things right?

Since you've moved Jesse from covering my house, scheduling and the service has been awful.
The last two times you've visited have caused me to decide to stop my service with Bug Master.
Previous time - Scheduler told me Daniel would call me before he came. He didn't. My backyard gate was locked. He could only spray the front yard - no backyard and nothing inside the house. But Bug Master had no trouble charging me full freight.

Last time - I canceled by appointmenta and told the scheduler I would call to reschedule. One morning Daniel called to say he was on his way. I was in meetings. When I called him an hour later, he had already been to my house. Again, my backyard gate was locked. He sprayed the front yard - no backyard, nothing inside the house. When I told him how mad I was, he asked me to call the scheduler to schedule a follow-up.

I'm done. I haven't seen any evidence of bugs which shows me I really don't need quarterly service. And when I do, I am not confident enough in Bug Master's scheduling service to make Bug Master my first choice.

How do I stop the quarterly visits? I'm willing to change bank accounts if there isn't an easy way out.

Report a concern   February 5, 2015 — Rated 10 out of 10 by C.C. The Bug Master
What do you like about our services?

Brandon is very helpful!!

Report a concern   February 5, 2015 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

Thoroughness, promptness, thoughtfulness and flexibility to take care of problems on the spot. Your technician Jose Garza is fantastic. Please keep him as our technician.

Report a concern   February 5, 2015 — Rated 10 out of 10 by M.J.H. The Bug Master
What do you like about our services?

It works !

Report a concern   February 5, 2015 — Rated 10 out of 10 by T.C.N.M.P. The Bug Master
What do you like about our services?

I asked them to call me when they arrived and they did just that.

Report a concern   February 5, 2015 — Rated 10 out of 10 by A.B. The Bug Master
What do you like about our services?

Your service providers have always been professional and courteous and prompt.

Report a concern   February 2, 2015 — Rated 7 out of 10 by L.M. The Bug Master
What could we do to improve?

n/a

Report a concern   February 1, 2015 — Rated 10 out of 10 by Angela Schultz The Bug Master
What do you like about our services?

Everything!

Report a concern   January 31, 2015 — Rated 10 out of 10 by R.C. The Bug Master
What do you like about our services?

I can't think of a thing I don't like. I like everything.

Report a concern   January 30, 2015 — Rated 10 out of 10 by V.R. The Bug Master
What do you like about our services?

The phone reps are always patient and helpful with scheduling. The technician is always dependable.

Report a concern   January 30, 2015 — Rated 10 out of 10 by C.S. The Bug Master
What do you like about our services?

ONtime efficient and very pleasant workers

Report a concern   January 29, 2015 — Rated 10 out of 10 by R.M. The Bug Master
What do you like about our services?

Very satisfied. Technician is personable and efficient. Bug problem is no longer.

Report a concern   January 29, 2015 — Rated 10 out of 10 by Z.S. The Bug Master
What do you like about our services?

Conveinence

Report a concern   January 29, 2015 — Rated 10 out of 10 by Victioria Lopez The Bug Master
What do you like about our services?

Very friendly and helpful. Always on time when scheduled.

Report a concern   January 28, 2015 — Rated 10 out of 10 by C.P. The Bug Master
What do you like about our services?

Brandon is personable and professional. Explains what he is doing and the type of scheduling we should look at in the future.


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