based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You schedule quarterly. I don't have to remember when it's time for the exterminating to be done. The technicians are prompt, and friendly.
On time, friendly, job well done, efficiency of setting up appointments and paying the bill.
Does and excellent, professional job EVERY time he comes out to our place
The guys are very detailed when spraying for the bugs. Thanks
I like that I do not see any scorpions since I have been using Bug Masters. Also like your technician Gerald
He is very curteous and professional .
Professionals
Promptness
Experience
Brandon is very nice. He will do whatever we ask.
Personalized service by tech
Always friendly & professional!
Mike is great! Always does excellent
Job. Thank!
the bug master team is very helpful and responsive. we are implementing LEED at our building and they have been very thorough in their prep work and documentation for our site. our tech Joe is always the best and we love having him at our building!
Very responsive. The technician remembers our house and really cares about the work. Professional.
Very flexible with working around my schedule.
On time. Effective (no bugs in house)
Since you've moved Jesse from covering my house, scheduling and the service has been awful.
The last two times you've visited have caused me to decide to stop my service with Bug Master.
Previous time - Scheduler told me Daniel would call me before he came. He didn't. My backyard gate was locked. He could only spray the front yard - no backyard and nothing inside the house. But Bug Master had no trouble charging me full freight.
Last time - I canceled by appointmenta and told the scheduler I would call to reschedule. One morning Daniel called to say he was on his way. I was in meetings. When I called him an hour later, he had already been to my house. Again, my backyard gate was locked. He sprayed the front yard - no backyard, nothing inside the house. When I told him how mad I was, he asked me to call the scheduler to schedule a follow-up.
I'm done. I haven't seen any evidence of bugs which shows me I really don't need quarterly service. And when I do, I am not confident enough in Bug Master's scheduling service to make Bug Master my first choice.
How do I stop the quarterly visits? I'm willing to change bank accounts if there isn't an easy way out.
Brandon is very helpful!!
Thoroughness, promptness, thoughtfulness and flexibility to take care of problems on the spot. Your technician Jose Garza is fantastic. Please keep him as our technician.
It works !
I asked them to call me when they arrived and they did just that.
Your service providers have always been professional and courteous and prompt.
Everything!
I can't think of a thing I don't like. I like everything.
The phone reps are always patient and helpful with scheduling. The technician is always dependable.
ONtime efficient and very pleasant workers
Very satisfied. Technician is personable and efficient. Bug problem is no longer.
Conveinence
Very friendly and helpful. Always on time when scheduled.
Brandon is personable and professional. Explains what he is doing and the type of scheduling we should look at in the future.
Your person comes during the day so I really cannot say if the job is done or not.Some times a bill is left to say what they did.
Name removed Zaharias
Phone number removed