The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2015 — Rated 10 out of 10 by Ricardo Everett The Bug Master
What do you like about our services?

Our Service Tech Jesse has always been courteous and professional.

Report a concern   February 20, 2015 — Rated 10 out of 10 by B.C. The Bug Master
What do you like about our services?

Your representative is extremely cooperative and helpful.

Report a concern   February 20, 2015 — Rated 10 out of 10 by M.F.T. The Bug Master
What do you like about our services?

The service tech (Joey) is very knowledgeable about pest control and he is very personable. He makes us feel like our business is important.

Report a concern   February 20, 2015 — Rated 10 out of 10 by Austin Regional Clinic The Bug Master
What do you like about our services?

Good service and prompt!

Report a concern   February 20, 2015 — Rated 10 out of 10 by David Edwards The Bug Master
What do you like about our services?

Great response time to any issue.

Report a concern   February 19, 2015 — Rated 0 out of 10 by F.C.P. The Bug Master
How did we disappoint you and what can we do to make things right?

We don't have any problem with the monthly pest control service. My disappointment was due to the bid for the rodent and the actual rodent work done under Gary Brandt. Our discussions and the bid was for the shopping center and we paid the full amount. Upon discussion between our maintenance and Gary, Gary said the bid was for only a portion of the shopping center. That was not the case, We discussed the number of traps to contain the rodent for the whole building and never for only a portion of the building. I called Gary and brought it to his attention and he never seemed to care. The job was not done and we had to pay again for another Company to do the job. In view of that I cannot recommend Rodent service for anyone. because of my experience. Once again, we are happy with your monthly pest control service.

Report a concern   February 18, 2015 — Rated 9 out of 10 by Joseph Benavidez The Bug Master
What do you like about our services?

Regular scheduled visits, service personnel are flexible to accommodate last minutes changes, service personnel offer advice and tips on areas of concern and treatment plans.

Report a concern   February 17, 2015 — Rated 10 out of 10 by Margie Peereboom The Bug Master
What do you like about our services?

Reliable. Very customer friendly.

Report a concern   February 17, 2015 — Rated 10 out of 10 by Jesse Castano The Bug Master
What do you like about our services?

Every thing.

Report a concern   February 17, 2015 — Rated 10 out of 10 by P.J. The Bug Master
What do you like about our services?

Great service

Report a concern   February 17, 2015 — Rated 10 out of 10 by B.C.E.C. The Bug Master
What do you like about our services?

friendly people, great service

Report a concern   February 16, 2015 — Rated 10 out of 10 by N.M. The Bug Master
What do you like about our services?

Brandon is on time and does a thorough job. If there are any issues between applications, I feel comfortable calling to have him out.

Report a concern   February 16, 2015 — Rated 10 out of 10 by Gaston Carbajal The Bug Master
What do you like about our services?

It works and the price is right.

Report a concern   February 16, 2015 — Rated 9 out of 10 by Lone Star Pediatric The Bug Master
What do you like about our services?

Prompt and reliable. Have seen great results.

Report a concern   February 16, 2015 — Rated 7 out of 10 by E.G. The Bug Master
What could we do to improve?

Better communication regarding scheduling.

Report a concern   February 15, 2015 — Rated 10 out of 10 by Sara Proctor The Bug Master
What do you like about our services?

Friendliness of the service man. He also does a very good job and informs me about what he does and finds.

Report a concern   February 15, 2015 — Rated 10 out of 10 by Larry Ruppert The Bug Master
What do you like about our services?

Service and quality is phenomenal. I moved into a new built home in the country which
infested the home with spiders and scorpions. Bug Master would come out anytime I called even if not normally scheduled and the bugs are under control.

Report a concern   February 15, 2015 — Rated 10 out of 10 by Carol Compton The Bug Master
What do you like about our services?

Love Hose. He does a great job and is very kind and is very professional!

Report a concern   February 15, 2015 — Rated 10 out of 10 by D.W. The Bug Master
What do you like about our services?

PROMPT, FRIENDLY, COURTESY, EXCELLENT SERVICE ARE ALL TRAITS JOEY OFFERS HIS CUSTOMERS

Report a concern   February 15, 2015 — Rated 9 out of 10 by K.L.W. The Bug Master
What do you like about our services?

Friendly customer service.

Report a concern   February 15, 2015 — Rated 10 out of 10 by C.J. The Bug Master
What do you like about our services?

Friendly technician that I trust in my home

Report a concern   February 15, 2015 — Rated 10 out of 10 by D.A.K.H. The Bug Master
What do you like about our services?

Friendly serviceman. He knows his business! I would like to be called before you come out though.

Report a concern   February 13, 2015 — Rated 10 out of 10 by J.C. The Bug Master
What do you like about our services?

I like the fact that you notify me as to the time you will arrive and your employee is courteous and prompt.

Report a concern   February 13, 2015 — Rated 10 out of 10 by K.J. The Bug Master
What do you like about our services?

on time and very personable Does a great job

Report a concern   February 13, 2015 — Rated 10 out of 10 by S.C. The Bug Master
What do you like about our services?

The technicians are very polite and professional. I highly recommend them.

Report a concern   February 12, 2015 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

good service on time good rep

Report a concern   February 12, 2015 — Rated 10 out of 10 by R.B. The Bug Master
What do you like about our services?

Technician accommodated our pest control requested.😃

Report a concern   February 12, 2015 — Rated 10 out of 10 by K.S. The Bug Master
What do you like about our services?

Very personable and professional

Report a concern   February 12, 2015 — Rated 10 out of 10 by A.T.C.M. The Bug Master
What do you like about our services?

We seem to have no pest problems. The pest control guy is courteous and polite, he also respects our property in the office. There is no loud odor or mess.

Report a concern   February 12, 2015 — Rated 10 out of 10 by L.C.D.C. The Bug Master
What do you like about our services?

Bug Master is on time, or notifies me in advance that they will not make it and explain why. He talkes the children on site in concederation when he it treating the area.


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