The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2015 — Rated 9 out of 10 by F.L.C. The Bug Master
What do you like about our services?

reliable and accomodating

Report a concern   May 8, 2015 — Rated 10 out of 10 by M.P. The Bug Master
What do you like about our services?

From day one the service has been wonderful. Johnny explained and walked us through all the process and the techs do exactly what he detailed.

Report a concern   May 8, 2015 — Rated 10 out of 10 by Marcella Schoener The Bug Master
What do you like about our services?

professional and courteous

Report a concern   May 8, 2015 — Rated 10 out of 10 by Anne Marie Chyten The Bug Master
What do you like about our services?

Our service man, John, is wonderful. Good employees are what makes a business.

Report a concern   May 8, 2015 — Rated 10 out of 10 by Rhonda Hunnicutt The Bug Master
What do you like about our services?

Actually, I already have recommended Bugmaster a number of times. You have a gem of an employee in Joey. He is always so polite and nice, but very hard working.

Report a concern   May 7, 2015 — Rated 10 out of 10 by D.H. The Bug Master
What do you like about our services?

I live that even after you spray that if I find something, you will be quick to respond.

Report a concern   May 7, 2015 — Rated 10 out of 10 by J. The Bug Master
What do you like about our services?

Good,in budget services

Report a concern   May 7, 2015 — Rated 7 out of 10 by L.H. The Bug Master
What could we do to improve?

Provide additional rodent bait to bait the traps between appointments.

Report a concern   May 7, 2015 — Rated 10 out of 10 by L.N. The Bug Master
What do you like about our services?

Everything! They take care of business and seem very much in the know when I do have questions. And they are very courteous and respectful....which to me is A+, because it doesn't matter how well they do their jobs if they have a bad attitude.

Report a concern   May 7, 2015 — Rated 10 out of 10 by J.H. The Bug Master
What do you like about our services?

professionism

Report a concern   May 7, 2015 — Rated 10 out of 10 by X.W. The Bug Master
What do you like about our services?

Customer service assistants are nice and helpful, understanding my busy schedule and are willing to work with me. Technician Jose is a wonderful person. He shows appreciations to me and my family.

Report a concern   May 7, 2015 — Rated 10 out of 10 by Michelle Seib The Bug Master
What do you like about our services?

Organic service and friendly, knowledgeable technician.

Report a concern   May 7, 2015 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Always do a goo job and work with you to make appointments convenient.

Report a concern   May 7, 2015 — Rated 10 out of 10 by M.J.F.R. The Bug Master
What do you like about our services?

Just about everything.

Report a concern   May 7, 2015 — Rated 10 out of 10 by J.R. The Bug Master
What do you like about our services?

Good service reps, do what you say you will do, point out ways to improve our resistance to bugs.

Report a concern   May 7, 2015 — Rated 8 out of 10 by A.T. The Bug Master
What could we do to improve?

We have a different technician every month. Would be nice to have more continuity.

Report a concern   May 7, 2015 — Rated 8 out of 10 by K.E. The Bug Master
What could we do to improve?

Call me before you get to the house at least 30 minutes before you get there

Report a concern   May 7, 2015 — Rated 10 out of 10 by P.G.B. The Bug Master
What do you like about our services?

Our technician is very courteous, and very
knowledgeable about what he is doing. A
nice young man!

Report a concern   May 7, 2015 — Rated 10 out of 10 by Brian Bahr The Bug Master
What do you like about our services?

Always first class service.
A comitted customer since 2009.

Report a concern   May 7, 2015 — Rated 10 out of 10 by C.N.C.L. The Bug Master
What do you like about our services?

our technician joe is excellent. he does a great job and is very thorough. if we have questions or need to call him, he always returns our calls or emails promptly and is very helpful!

Report a concern   April 30, 2015 — Rated 9 out of 10 by K.W. The Bug Master
What do you like about our services?

responsive to my requests; wasp, ants

Report a concern   April 29, 2015 — Rated 10 out of 10 by G.S. The Bug Master
What do you like about our services?

very courteous, professional and thorough

Report a concern   April 24, 2015 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

Very flexible scheduling. Michael is fantastic service provider!

Report a concern   April 24, 2015 — Rated 10 out of 10 by B.A. The Bug Master
What do you like about our services?

Your Tech Danny shows up on time very courteous

Report a concern   April 24, 2015 — Rated 10 out of 10 by T.N.L. The Bug Master
What do you like about our services?

The service tech is always on time and has accommodates our schedule. We really appreciate this.
He always does a good job and takes care that our animals are protected while he sprays or takes care of the outdoors.
We like the service we receive from Bug Master.

Report a concern   April 23, 2015 — Rated 10 out of 10 by George The Bug Master
What do you like about our services?

Very punctual at keeping scheduled service dates and times,very friendly tech

Report a concern   April 23, 2015 — Rated 10 out of 10 by T.M.I. The Bug Master
What do you like about our services?

Prompt and thorough service, professional employees and they are always dependable! Thanks Bug Master!!!!

Report a concern   April 23, 2015 — Rated 9 out of 10 by J.D. The Bug Master
What do you like about our services?

Punctual

Report a concern   April 23, 2015 — Rated 5 out of 10 by N.D. The Bug Master
How did we disappoint you and what can we do to make things right?

I'm not disappointed; I just haven't had an occasion lately to use your services.

Report a concern   April 23, 2015 — Rated 10 out of 10 by D.L.A. The Bug Master
What do you like about our services?

Always there and dependable.


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