The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2015 — Rated 8 out of 10 by E.S. The Bug Master
What could we do to improve?

Your technician did a thorough job; however, my son (who lives in the house) reported seeing ferral ants recently, so I would like to set up another appointment within my 30-day warranty.

Report a concern   April 22, 2015 — Rated 10 out of 10 by B.F. The Bug Master
What do you like about our services?

Excellent technicians; reasonably priced. Good customer service

Report a concern   April 20, 2015 — Rated 10 out of 10 by S.B. The Bug Master
What do you like about our services?

Reliable, courteous.

Report a concern   April 19, 2015 — Rated 0 out of 10 by A.C.A. The Bug Master
How did we disappoint you and what can we do to make things right?

Change the way you do business. Talk and listen to the people you "serve".

Report a concern   April 17, 2015 — Rated 9 out of 10 by B.W. The Bug Master
What do you like about our services?

Technician is prompt.

Report a concern   April 17, 2015 — Rated 10 out of 10 by T.D.G. The Bug Master
What do you like about our services?

James is very reliable and always does a great job. He is always professional.

Report a concern   April 17, 2015 — Rated 10 out of 10 by Kelli Sharp The Bug Master
What do you like about our services?

Tyrone is always pleasant and professional. I have called a couple times in between my quarterly treatments and someone is out within a day or two to address my concerns. I trust Bug Master to maintain a safe home for my pets and me, while keeping the pests away.

Report a concern   April 17, 2015 — Rated 10 out of 10 by C.L. The Bug Master
What do you like about our services?

On site guy is easy to deal with and professional and knows how we like things done.

Report a concern   April 17, 2015 — Rated 10 out of 10 by B.H. The Bug Master
What do you like about our services?

Daniel

Report a concern   April 17, 2015 — Rated 9 out of 10 by S.L.E. The Bug Master
What do you like about our services?

Thorough service done on our property.

Report a concern   April 17, 2015 — Rated 10 out of 10 by R.L. The Bug Master
What do you like about our services?

Always prompt, courteous, does a professional job.

Report a concern   April 17, 2015 — Rated 10 out of 10 by P.W. The Bug Master
What do you like about our services?

Friendly, efficient, & wear shoe covers!

Report a concern   April 17, 2015 — Rated 10 out of 10 by R.E. The Bug Master
What do you like about our services?

Prompt and efficient service.

Report a concern   April 17, 2015 — Rated 10 out of 10 by S.C. The Bug Master
What do you like about our services?

There service and friendlyness.

Report a concern   April 17, 2015 — Rated 10 out of 10 by Luis Salinas The Bug Master
What do you like about our services?

reliable and effective!

Report a concern   April 17, 2015 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

love you

Report a concern   April 17, 2015 — Rated 10 out of 10 by Linda Lunday The Bug Master
What do you like about our services?

I am informed via a telephone call by the respectful staff when the amazing technician will show up. The technician shows up on time and is efficient and friendly. Great Business! Highly Recommend!!!!

Report a concern   April 16, 2015 — Rated 10 out of 10 by R.K. The Bug Master
What do you like about our services?

Art has always serviced our home and has always done an excellent job.

Report a concern   April 16, 2015 — Rated 10 out of 10 by David & Tricia Ashley The Bug Master
What do you like about our services?

The service tech always polite trained well goes about and gets the job done.

Report a concern   April 16, 2015 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

Did what you said you would do. You worked very well with the tenant.

Report a concern   April 16, 2015 — Rated 8 out of 10 by D.M. The Bug Master
What could we do to improve?

No complaints

Report a concern   April 16, 2015 — Rated 8 out of 10 by A.T. The Bug Master
What could we do to improve?

I paid for the service to get rid of Mosquitos, and it hasn't worked. I haven't called for you to come out again because the ground is wet, and rain is predicted for the next few days. I hope a second round of spraying will take care of the Mosquitos.

Report a concern   April 16, 2015 — Rated 10 out of 10 by N.R. The Bug Master
What do you like about our services?

Manny was one of the best service techs ever. He was on time, even a little early, which was fine because I had to get back to work. He answered all my questions and did a thorough job. He's very polite and professional.

Report a concern   April 16, 2015 — Rated 10 out of 10 by Z.J. The Bug Master
What do you like about our services?

As always it was very good.

Report a concern   April 16, 2015 — Rated 10 out of 10 by S.D. The Bug Master
What do you like about our services?

On time and professional.

Report a concern   April 16, 2015 — Rated 10 out of 10 by M.D. The Bug Master
What do you like about our services?

Friendly tech's, good service, thanks

Report a concern   April 16, 2015 — Rated 10 out of 10 by F.M.M. The Bug Master
What do you like about our services?

Friendly servicemen

Report a concern   April 16, 2015 — Rated 10 out of 10 by D.S. The Bug Master
What do you like about our services?

The young man that has serviced our home the past few times is very thorough.He is friendly and professional.

Report a concern   April 16, 2015 — Rated 9 out of 10 by G.T. The Bug Master
What do you like about our services?

Keep up the good service: qualified tech, pleasant and on time.
That is service.

Report a concern   April 16, 2015 — Rated 10 out of 10 by R.J. The Bug Master
What do you like about our services?

Tyrone is super thorough and professional... and the best part yet - we have NO BUGS! :-)


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