- Phone: (312) 453-1700
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Guest Testimonials
Reasonable pricing and convenience and shuttle
Smooth process! Always great service!
Prompt pickup and helpful bag handling
Everything was so convenient, online booking, paying with the QR code. Being able to park the car in a safe secure location.
Price, access and the service provided
Easy!
I like that I was rewarded for being a loyal customer. The seamless entry and exit using a bar code is nice. Did not have to wait very long for a pick up.
We've been Parking Spot clients for many years and LOVE the reliability, convenience, affordability and most of all, the great staff
Top-notch customer service by Laurie after receiving my first survey submission. She called me. We had a lovely conversation where she advised my poor experience would be the subject of coaching for the employee involved. I only mentioned him in my first survey because I was disgruntled. But I do want to celebrate Shana who was ion shift when I departed St. Louis Sunday, March 8. She was so pleasant and helpful with my luggage.
I appreciate the customer care in exchange for my loyalty. That kind of service is evaporating from American culture.
pick up faster, and friendly, very convenient.
Convenience
Shuttle drivers are very nice
Ease of entry, efficient and welcoming drivers
Fast response with van service pickup and drop off
Friendly and helpful drivers, great app for pickup notification, reasonable prices. Regular customer and will continue to be one.
The staff is always so great! So early in the morning and they are so helpful!
Everything is easy with the app.
friendly & helpgul personnel
Professional helpful drivers. On-line reservation is quick and easy. Military discount.
Always polite and helpful when parking for travel.
Ease of booking a reservation, Covered parking, Prompt shuttle service with luggage assist to put in and take out of shuttle, Friendly drivers, Jeremy Nelson was very understanding when we explained the situation we encountered when we checked out. (see below)
Situation: We booked a reservation from 3/9/26-3/15/26 and prepaid. Our flight was canceled due to blizzard. We called Park and Fly to extend our reservation.We were told "no worries" our car would not be towed and we can pay the difference when we checked out. The first flight back was on 3/19/26. When we went to check out at 1149 PM, the Park & Fly check-out women wanted to charge us for 5 extra days. By our calculation, it was 4 extra days. She continually said there was nothing she could do with the calculation because she could not override the computer and there was no manager to call. We feel that if a business is open 24/7, there should be someone on call to support the worker in these type of circumstances.
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First name removed and Gordy
Fast and friendly!
Easy and quick
Profesional and fast
The shuttle driver was friendly and efficient on both pick-up and return. Covered parking spots with extra wide spaces was also very nice.
Very efficient, seamless process.
Easy and convenient.
Value, convenience, reward program, and professional staff
Fast airport transfer, great accommodating staff, and the free water leaving is nice!
This was the first time i used The Parking Spot and I was THRILLED with the service! Their Team was outstanding. helpful, kind and expectational! I would recommend The Parking Spot to anyone.