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Guest Testimonials
Was a great experience, our driver did not follow directions but the van driver still found us and got us to the airport on time. Was very friendly and helpful. Took the stress I was feeling away. And over all very happy!
Great customer service from the shuttle driver to the cashier
Easy to make a reservation, and discount for paying in advance. Friendly, helpful staff and drivers.
So easy and fast. Drivers are always courteous.
Dependable
Always a great experience. Was lucky enough to have Loyd as a shuttle driver on two return flights, one in December 2025 and the other last week when we led the passengers in singing happy birthday to a youngster on board. He's a treasure!
Fast and convenient shuttle and good parking close to the airport.
Nice, polite drivers. I likethat they handle my luggage on and off
The whole process is super easy and fast. Great locations and clean. I wish you'd put a location in Knoxville.
The fact that y'all have bottles of cold water right by the checkout kiosk is just very caring of you. THANK YOU
Convenient and good service!
I love this service! I feel safe! Fair prices! Not a bad shuttle in terms of time to the airport!
friendly and timely
No problems! Thank you
Very quick and professional
was easy
Easy to reserve. Easy to check in/out. Bus service is fast!
Everyone is always great, and very fast service!
Convenient located and easy to reserve online. I have not used the parking spot for over a year and did not know where to go to catch return shuttle. Please persuade LAX to put signage around the baggage claim area to inform customers to go upstairs to departure area or pick passengers up downstairs.
Great services from friendly staff
Always friendly and timely with their services.
The staff are always kind and professional
Excellent, professional service from start to finish. Can't type enough good things about your personnel.
Friendly and always courteos and go out of the way to help you!
Easy and convenient. Staff is friendly and seem to genuinely enjoy their job.
Very prompt and courteous service.
Some slight issues after arrival but outstanding customer service and The Parking Spot is always looking for feedback and ways to improve - Will continue to use every time!
convenient and shuttle was quick
The picking up at the car, nice customer services
The price and convenience of parking and being picked up and dropped off