- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet dried very fast. There was no sticky feeling to the carpet. I walked barefoot, on it, shortly after Nick cleaned things up.
He helped move furniture, and was very pleasant to work with..
Thank you...
Jo Ann Last name removed
We had your service a year ago and we were more pleased with the service and the technician last year. After last year we have recommended Zerorez to another friend and her mom and they were very pleased. I just think it is the difference in the techs. So, no we were not pleased like last year and not sure if we will use again.
Just a couple of things. We had a 15% coupon that we forgot to give to our guys so we didn't get that honored and we would like that honored. I mentioned it when we called for the appt. Also we have one spot in the bedroom that looks dirty that was not there when we initially had the carpets cleaned. Nothing was ever spilled in that room, and I do believe that )Rez did our carpets the last time. Could someone please call us.
I had hoped that your proprietary system would have done a better job of cleaning traffic areas than other companies. That wasn't the case and maybe it is our carpet. No reflection on the technician, Robert was a professional and a very nice kid.
Corbin was a great help. He really strives to do the best job possible and is a main reason why I would recommend Zerorez to family. Definitely a growing asset to your team!
The technician was very courteous and informative.
They are the only carpet cleaners who have been able to remove stains from our carpets. The tech always has tips for us on how to clean, vacuum, etc to keep our carpets nice in-between professional cleans.
The techs are always great guys who respect our home and furnishings; always polite and very helpful and ready to answer all our questions.
No chemicals!
The best cleaning job that we have had
I loved the quick response to my request for an appointment and the prompt service . The carpets are beautiful and there was no lingering odor from the process. The dry time was greatly reduced and my carpets do not feel like they have product remaining in the fibers. Amy was delightful to work with and very informative regarding products and carpet problems.
The company's commitment to making sure the customer is satisfied with the results and the cost of its services provided.
No soap residue and excellent service
I really liked the way Amy Graham cleaned my carpets. She was thorough and professional, arriving right on time and working diligently through the job at hand. Amy was so capable and knowledgeable, recommending stain guard for certain areas of my house and knowing just how to get out those persistent spots that have been bugging me for awhile. I thought she was amazing and I will definitely recommend her to family and friends as well as request her for my house the next time I clean.
The technician, Josh, was very informative, and the cleaning was amazing! Carpets dried within 6 to 8 hours and there was never any smell at all! You guys rock!
No chemicals are used...the carpet dried fairly quickly...service was prompt and professional
you scarred every door jam and base.I have already reported this and obviously you paid 0 attention because I just received an email asking for a testimony
Your technician, Amy, walked through everything that I wanted done prior to beginning. She worked directly with the Manager to get me an exceptional price that I had received from an out-of-state Zerorez (I didn't know they were out of state). She was very efficient and very professional.
Awesome service technician, was very customer oriented and very detailed in his work! Corbin was amazing.
The cleaning was done very professionally and in a very short time. All the carpet look wonderful and we were very pleased
Very efficient and courteous technician. Our carpets were very dirty and they came out fantastic. Did the job very well
The carpet took WAY too long to dry, I thought. It's a short pile kind of shag, so maybe other types of carpet dry faster, but it took mine well over 12 hours to not feel wet.
Zerorez did a very nice job cleaning our carpets & vinyl floors, they came out beautiful. The technician was polite and prompt. He let me know before hand when to expect him, which allowed me the opportunity to complete the prep before he came in to complete the service. I gave him a little extra for his excellent service, I hope that he receives the bonus for a job well done. Thank you--Name removed
The carpet feels clean when it dries, and the service is friendly.
Very nice gentleman that did that work. I think his name was Nate. Very professional.
the service people were very efficient.
I appreciated the on-time service, and the professionalism of Nick!
carpet looks great. cleaned folding chairs I use for picnics. they look great.
I like that you don't use soaps or anything that creates a lingering smell. My husband is very sensitive to odors so this was the primary reason I chose your company. The service was great and our carpets look wonderful. Thanks!
Your call center indicated my bill would be less than it was, but the cleaners where first class.
The scheduling process and notification of when the tech was going to show up was wonderful. And to show up on time was great. As for the product, the carpets are clean and truly have no residue! My grandbabies can run, roll and nap on the carpet without any fuzzes or doggy hair on them. :)