- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were soft and no crunchy feeling when dry
I loved the clean orange smell. I was very impressed with the equipment. My technician was very good at what he was doing, going beyond to get my carpet clean.
Professional, and are the best at getting bad carpet good again
Confidence, committed, competence.
After having some problems with spot removal, I woke up to a fresh clean carpet with most of the staining gone. Hardly noticeable.
Thanks for your dedication to help keep our homes clean and fresh!
Extra dirty areas were pretreated 1st then cleaned with the rest of carpet. Good job! The fellas doing the work were pleasant to talk with. Carpet is clean & fluffy.
Amy and Corbin worked well together to clean our entire house carpeting. They were able to do more than the original scope of work and still finished quickly and efficiently. They also helped move a few things before they started. Thanks for a great job done well.
Amy and Corbin were professional, careful, and thorough. They were on time and willing to do the little extra things that make the result excellent.
Your cost was much higher than my usual guy.
both!
The work was good and the carpet looks great, but Tamara was argumentative and abusive. She harshly asked me questions (at least six times) about a past business transaction with the company that I couldn't remember. They drug their hoses across new grass seeding patches on the lawn. Did not like it when she quoted a price of $2,000 for carpet protectant in a sarcastic manner. "For you, two thousand dollars." Tamara left door open while she was out using her phone and many flies came in. The equipment was all congested at the front door entryway and I hit my shin bone on the fan that has legs that extended sideways. I almost fell because I have MS, which she made light of when mentioned.
The young man, who did all the work, did a fine job. We also noticed that the price at least doubled since about six months ago. We would recommend Zerorez if the price were more reasonable and Tamara was not the serviceman. Thanks for reading.
You are professional and on time. Super friendly too !
I LOVE that there is no residue left over. We work with the elderly and don't feel that exposing them to chemicals from Carpet Cleaning is smart.
On time and did a decent job.
No odor
The serviceman was very friendly and professional. The carpet looked great when it was first finished. After it dried, one area looked a little streaked with clean lines next to darker lines. We called Zerorez and they came back out the next day and gave it a second treatment. This time it did the trick. No questions asked or trouble regarding the re-do. That's an A+ in my book.
The carpet was quite wet in 2 of rooms and took about two hours longer to dry than I was told they would. The cleaner was nice enough but visited a lot which took him longer to get the job done. I found two very wet spots that took until the next day to dry. More even moisture and cleaning would be Better.
Also, several months back when Zerorez cleaned my carpet they were supposed to spray a protectant and I really don't think
They did. Or they didn't do it thoroughly or heavy enough. When dog peed it didn't set up on carpet and I noticed that several times.
To be honest I was disappointed in those things, but they got carpet cleaned up well. Thanks
They products worked and cleaned my carpet and tile.
Very quick to get done and the carpet felt great afterwards.
Spot remover seems to have worked. Okay with everything else.
No soaps and chemicals and super clean carpet!
gets the work done, with no odor.
👍😋😊😝
No harsh chemicals.
Nice guy, efficient and we'll informed about your process.
My carpets and furniture look great. The workers were very professional and helpful. They were prompt. And your touch up services are great.
The technicians were so professional. they answered all my questions and my carpet is so beauiful, excellent work!
I like how clean my carpet is now and how fast it dried. The technician was very friendly and professional. I also like that my furniture was protected by corner gaurds.
A little too sales-y for me. I don't need all the explanation of how it works/what the cleaners are doing. If my carpets are clean when they are done, I'm happy.
I was very satisfied with the results of my cleaning services. I was very disappointed with the charges that were assessed. From previous experience with another vendor, I advised Nick and Amy that I was not interested in the protectorant. Amy convinced me to observe the attributes of the protectorant demo; I agreed. Thereafter, I inquired as to the cost of the protectorant treatment. $ 35.00 was quoted and I agreed. When finished, my bill reflected $ 35.00 PER ROOM...not $ 35.00 total for the protectorant. I felt ripped off and tricked. Nice job Nick and Amy...instead of creating a lifetime customer who would provide referrals, you created ill will. Was it worth it?
Our carpets are the cleanest they have ever been when cleaned professionally.