- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's clean and residue-free.
I had just painted the baseboards and they got black marks in a few tight spots. I just touched them up again. Probably unavoidable in a corner?
Service was prompt, Robert was knowledgeable, friendly, explained the process to us, did a great job on our carpets, and then called to let us know when he was done! LOVE that there are no chemicals, the carpet just FEELS great to walk on.
My husband did this as a gift to me. While the easy to move furniture was out of the way (I wouldn't expect the large pieces moved because under the couches doesn't get walked on very often), I saw that several items that could easily be moved aside (a tote bag of papers) had been cleaned around.
I am bummed to say that 3 days later I could see the "old dirt" starting to show again.
The technician that came to clean the carpets was great. He was very polite and was knowledgeable about the products. He wore his shoe protectors in the house. We were very satisfied with his work and would recommend Zerorez to others. Thank you.
I have had zerorez 3 times. The first two times my hallway was considered one area. This time the employee said it had to be considered 2 areas, costing me an additional $30. I am unhappy with that, but happy with my carpets.
Fast, friendly, and good workers. Carpet much improved.
I'm convinced your method of cleaning is the best available. I was expecting good service, but the team you sent to clean my carpets was prompt, skilled and efficient. I was impressed.
Corbin did a great job. He explained everything before he did it. He was very polite and friendly. I was surprised with the amount of soap that came out of the carpets - lesson learned!
This is the best carpet cleaning we have ever had!!
Your employees are very courteous and professional. Your service leaves my carpets clean and soft. They dry very quickly.
Thorough and considerate. Punctual
Rugs were clean after they were done. Thanks
No hassle and the carpets look great!
The quality of work appears to be good and the job was finished promptly.
Have better communication between your call center and technitions.
I submitted my review on facebook
The cleaning method is quick but very thorough, not leaving residue. Service people are very friendly and worked with my busy schedule, as well as accommodating my last-minute change in the areas to be cleaned. Extra attention was given to a large nasty spot of un-certain origin and it cleaned up very well and shows no signs of "bleeding through" again. I think it took a little longer to dry this time compared to the other times I had the Zerorez cleaning, but I attributed it to cooler weather and not having windows/doors open as long. I have already recommended your services to several friends.
Could not return anything back ontop the carpets until the next day due to the wetness of the carpet. Wooden floors were a mess - we had to clean them twice. Carpet in the office bubbled up off the pad in several places. We have never seen this before, either the length of time it took to dry nor the bubbling effect, and we have had our carpets cleaned many, many times. We will never use them again.
I am unable to discuss your products as this was the first time we have used your service. We were very pleased with the outcome and would highly recommend your services to someone else. The carpeting was very clean and that was the desired expectation. The price was very reasonable. Thank you.
great
We have had our carpets cleaned in several different ways over the years. After having the carpets in our home and our RV cleaned by Zerorez Boise the carpets are like walking on a well kept green at a golf resort.
I heard on the radio that you offered 3 rooms for $99.00. On the appointment I was told it was 2 rooms and the 3rd room was only $15.00.
We have used Zerorez before and continue to be very satisfied with the final results and how helpful the people from Zerorez have
been to us.
The carpet feels good after cleaning
No odor
Carpets and tile and grout looked great after being cleaned.
Zerorez is great. I've used them several times and I'm always impressed with the results.
Basic carpet cleaning prices are not too bad, but anything extra - such as the B water or to put the sealant on is way too high. Also, I appreciate the "educational" component to the carpet cleaning, but sometimes it is a bit over the top. I really just want someone to clean my carpets in an efficient, timely manner. I would rather pay less to get the carpets cleaned if it meant less talk from the carpet cleaners - I have seen 3 separate people so I am not singling out any one in particular.
Thank you for your response- one of our core values is to Educate our customers, but by the third time, you've already heard it! We will continue to train our staff on how to best communicate with you, in being able to understand when you just want things cleaned. We do understand that our prices may be higher than some of our competition, however we feel that the value for those services is very high, and is reflected somewhat in our pricing structure. We have actually lowered, substantially, our pricing on cleaning, such as tile and grout, and other items. Thank you though for letting us know your thoughts on the subject, we will absolutely take them into consideration!
the quality of the job done was excellent, the furniture was practically dry when the technician left
Fantastic results. I am amazed how good my carpets look and how clean they feel--no crunchy carpets when the carpets dried.