Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10976 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 24, 2023 — Rated 10 out of 10 by K.A. Zerorez Boise
What do you like about our products and services?

Technicians were friendly carpet looks great. Especially appreciate that it's not sopping wet.

Report a concern   September 23, 2023 — Rated 2 out of 10 by S.J. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I had a white ottoman shampooed and it looks worse than before it was cleaned. There were a couple spots on my carpet that were addressed. As the floor dried, they got much better than before they were cleaned, and are just as visible. After shampooing my daughter's room, knowing it needed to be deodorized from our dog having slept on there, the smell was worse! I honestly can't believe how it turned out. Very disappointed and frustrated.

Report a concern   September 23, 2023 — Rated 10 out of 10 by Daryl Johnson Zerorez Boise
What do you like about our products and services?

HIGH QUALITY product and service! This is not the cheapest company on the market, but "you get what you pay for." If you pay a fair price, you should receive a fair product or service. Zerorez Boise did that for us this last week.

Report a concern   September 22, 2023 — Rated 10 out of 10 by Carol Sass Zerorez Boise
What do you like about our products and services?

Great job this time with the carpet! The master bedroom is wonderful taking out the pet smell and stains. Thanks again!

Report a concern   September 22, 2023 — Rated 10 out of 10 by Cheryl Storrs Zerorez Boise
What do you like about our products and services?

I have used ZeroRez for years on multiple homes and a large Retreart that we manage that caters to Corporate groups, Family Reunion and Church groups! I love the process that ZeroRez uses and have always been happy with the result of their work. If there has ever been something that needed redoing they have been great to come back and get it right! Thanks ZeroRez! You're the best!

Report a concern   September 21, 2023 — Rated 10 out of 10 by Marla Kerfoot Zerorez Boise
What do you like about our products and services?

The carpets smell really good and they dried in one day!

Report a concern   September 21, 2023 — Rated 10 out of 10 by J.M. Zerorez Boise
What do you like about our products and services?

Friendly staff and great service.

Report a concern   September 20, 2023 — Rated 10 out of 10 by K.W. Zerorez Boise
What do you like about our products and services?

Convenience, quality, and friendliness

Report a concern   September 20, 2023 — Rated 10 out of 10 by Allyssa Davis Zerorez Boise
What do you like about our products and services?

It was an effortless process. Thank you for the great communication and I loved that you sent me a link to the invoice.

Report a concern   September 20, 2023 — Rated 10 out of 10 by Kelly Danyluk Zerorez Boise
What do you like about our products and services?

The customer service, the caring, and the professionalism….Mike from the company was great!!

Report a concern   September 20, 2023 — Rated 10 out of 10 by T.L. Zerorez Boise
What do you like about our products and services?

No soap products are used.

Report a concern   September 20, 2023 — Rated 8 out of 10 by R.W. Zerorez Boise
What could we do to improve?

Some stains are still visible.

Report a concern   September 19, 2023 — Rated 10 out of 10 by S.B. Zerorez Boise
What do you like about our products and services?

Polite, friendly, efficient staff.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Melisa Pearson Zerorez Boise
What do you like about our products and services?

For one, you're getting cat hair out that our super(?) vacuum left behind, so I can imagine ditto for other "stuff" too.
Like the no-chemical method and the carpet feels revived and no chem. smell.
Service tech is always considerate and informative concerning the status of our 23-year old carpet.
I appreciate what you do and how you do it.

Report a concern   September 18, 2023 — Rated 0 out of 10 by S.J. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Rep was constantly trying to up sell additional services even after I told him 3 times that I was not interested in additional services. The small stains on are carpet are now bigger and more visible.

Report a concern   September 17, 2023 — Rated 10 out of 10 by A.J. Zerorez Boise
What do you like about our products and services?

Always top quality service when Zerorez cleans our carpets. On time, efficient, polite and friendly.

Report a concern   September 17, 2023 — Rated 8 out of 10 by J.M. Zerorez Boise
What could we do to improve?

The carpet still has a very slight lingering smell, but Ill be booking another appointment in the coming months for a follow up treatment :)

Report a concern   September 17, 2023 — Rated 0 out of 10 by P.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I had my Throw rugs cleaned also,
I had just bought them this year & they look still dirty I said something & he said I’ll go back over them & the big one looks great the orher 3 look & are still DIRTY💔😩

Report a concern   September 16, 2023 — Rated 10 out of 10 by C.W. Zerorez Boise
What do you like about our products and services?

Awesome technician.

Report a concern   September 15, 2023 — Rated 10 out of 10 by D.D. Zerorez Boise
What do you like about our products and services?

Cody was very thorough and explained all of the various services that ZeroRes has to offer.

Report a concern   September 14, 2023 — Rated 10 out of 10 by Durwood Birdsall Zerorez Boise
What do you like about our products and services?

It was the first time I had my stone tile cleaned. Zerorez did an awesome job, the tile looks new! I wish I’d done this years ago.

Report a concern   September 14, 2023 — Rated 10 out of 10 by Susan Sullivan Zerorez Boise
What do you like about our products and services?

The friendliness and professionalism that they use when they come to your home and clean your carpets.

Report a concern   September 14, 2023 — Rated 5 out of 10 by N.H. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The technician seemed to rush through the job. He completed the 6 rooms in under 1.25 hours. The spots that were pointed out were not improved at all. Spots in the upstairs area were clearly not touched.

Report a concern   September 13, 2023 — Rated 10 out of 10 by P.J. Zerorez Boise
What do you like about our products and services?

wonderful service! Thank you!

Report a concern   September 13, 2023 — Rated 10 out of 10 by M.R. Zerorez Boise
What do you like about our products and services?

Quick, through, easy.

Report a concern   September 13, 2023 — Rated 10 out of 10 by C.W. Zerorez Boise
What do you like about our products and services?

Great service!

Report a concern   September 13, 2023 — Rated 10 out of 10 by Nancy Christensen Zerorez Boise
What do you like about our products and services?

Carpet always looks great. Good customer service! One time, I spot cleaned with a brand name cleaner. The stain reappeared. When I treated the spot with Zerorez, it was gone forever. I use Zerorez for my personal carpet cleaner for my small studio. I love Zerorez!

Report a concern   September 12, 2023 — Rated 10 out of 10 by Joe Prin Zerorez Boise
What do you like about our products and services?

The upholstery cleaning was professional and thorough. They did a great job!

Report a concern   September 11, 2023 — Rated 10 out of 10 by K.O. Zerorez Boise
What do you like about our products and services?

efficient and fast work that does a great job. Keegan was very nice and helpful. thanks

Report a concern   September 10, 2023 — Rated 4 out of 10 by N.P. Zerorez Boise
How did we disappoint you and what can we do to make things right?

My rug was still dirty afterwards. I went over it afterwards with a home cleaner and some hot water and tons of black water keeps coming out. It doesn’t look or smell fresh/clean.


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