- Phone: 208-383-1000
based on 11708 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike was great and carpets turned out well
The orange peel spray, and that the carpets dry fast.
they kept me well informed, came in the timeframe allotted. Very pleasant young man followed me about the house and really addressed the concerns I had and worked on the areas I thought were problems. He cleaned my dryer vent. He used on his hands and knees, some type of cleaner head that got my vinyl floors looking really good. I hadn’t realized how dirty they were also clean my carpets, which looked nice. He was nice to my dog had a small problem called him and he came back within 20 minutes the next day use service again. I would use this service again and give his name to others.
Great job every time
The service was great! Also the follow-up! No complaints!
Always on time and high quality work!
I just didn’t like how wet the carpet was. It took 2 full days to dry completely. I don’t feel like you need to do anything to make it right. I just didn’t expect it to take do long.
You use non-toxic chemicals, great service, great product.
Mike was very helpful in explaining, the work was well done and he explained how a brief return visit could help.
Carpets/floors look great and the house smells much better!
Great agent on phone. Great tech worked on all rugs. Everything explained up front. teriffic results.
Would’ve liked more attention to detail. Left a long wet strip about 4 inches by 5 feet in the living room. Also missed an area in master bedroom I was hoping they’d get.
There are dry lines the width of your cleaning wand on the carpet. They did not disappear with the initial vacuuming after the cleaning. But, it appears if I remoist the carpet then vacuum, they are not as prominent.
In addition trails of water were left on my hardwood floors, which I cleaned up. But wiping
It up left a residue in which I then and to clean my hardwood floors.
More work for me than I anticipated with having my carpets cleaned. Nothing you can do, but unlikely I will used your service again.
No chemicals! 😃
They are simply the best! Keegan did a thorough job on all carpet and an area rug, was kind and polite. Corner guards and fans to dry were also used. He texted to let me know he was on the way which helped my time management on a busy day. He’s the best tech I’ve had in the many years using ZeroRes. I also spoke with Aiden in the office three times; he was courteous and helpfulness each time. Reasonable rates and excellent service - I highly recommend them.
Did an amazing job at cleaning the carpet
I like that the products they use are all natural and clean. Bryant was very professional and informative and did a great job.
The carpet cleaning service from ZeroRez is everything they say it is. The results of my experience with them was more than I expected. The results I got from the carpet cleaning was fantastic. The carpet looks fresh and clean!
Carpet and upholstery cleaning excellent.
The techs are all great
They explain the process and the pricing well.
Mike was a great tech and I was super happy with the results!
I already said in a review. The tactics used for pricing was deceiving. I live on a pension and was blindsided by the fee doubling. I was forthright stating I am a dog sitter and have pet stains. When I asked for a quote I should have been given a full spectrum of options and total costs for those options before hiring you. I was in total shock. I informed my realtor.
Your quick response and customer care
Came the next day and did an awesome job
This service didn’t go very well. I felt like the tech was trying to upsell me the whole time & the carpets were sopping wet hours later. The appointment was over around 2:30 PM & by 11 PM the carpets were still so soaked that we could put a towel on the carpet & it would get saturated. It was almost like pools of water. There was a spot in an upstairs bedroom where we paid extra to have it treated because of dog urine, and now it just smells worse - like wet dog urine that’s just been sitting there. We’ve made an appointment with another company to get that taken care of. Lastly, the tech left a spray bottle behind in our front porch that leaked & left a powdery white ring on the concrete. Our first service with Zerorez went great so we were surprised by how poorly this one went.
Carpet has residual spots.
Dining table chairs has residual spots.
Sofa has spots on armrests, back and cushions.
One of the carpet technicians reported that he is on probation with the company- how can I feel comfortable having someone in my home when I know that about them? Maybe this is a reason why the cleaning job was less than satisfactory?
The carpet was a mess due to our new puppy. But thanks to Marlin and the cleaning products he used it looks brand new.
It was fast, through and the carpet is so clean. The guy that cleaned the carpets was very personable and did a great job. I like that natural compounds are used rather than harsh chemicals. I will be a repeat customer.
Our technician, Marshall, was a pleasure to have in our home!
The cleaning was better than I expected, the tech was great at explaining the process and appreciated that he heard some things I was trying to work on for the house which allowed him to offer other services that would come in handy for our projects.