Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10977 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2017 — Rated 10 out of 10 by P.W. Zerorez Boise
What do you like about our products and services?

No chemicals, no smell dries fast. Service providers are very friendly and efficient.

Report a concern   May 24, 2017 — Rated 10 out of 10 by T.C. Zerorez Boise
What do you like about our products and services?

Prompt, friendly, clean, thorough.

Report a concern   May 24, 2017 — Rated 10 out of 10 by Michael Jorgensen Zerorez Boise
What do you like about our products and services?

Carpet looks great!

Report a concern   May 23, 2017 — Rated 9 out of 10 by M.R. Zerorez Boise
What do you like about our products and services?

Great customer service skills
Checked with me before leaving to make sure I was happy with the work

Report a concern   May 22, 2017 — Rated 10 out of 10 by P.B. Zerorez Boise
What do you like about our products and services?

Cleanliness and efficiency

Report a concern   May 22, 2017 — Rated 10 out of 10 by D.D. Zerorez Boise
What do you like about our products and services?

Professional and clean.

Report a concern   May 22, 2017 — Rated 10 out of 10 by G.N. Zerorez Boise
What do you like about our products and services?

Very well informed staff friendly and fast and the carpet looks great

Report a concern   May 19, 2017 — Rated 10 out of 10 by Tony Jones Zerorez Boise
What do you like about our products and services?

Well trained tech polite and informational.

Nice to be barefoot on carpet after the cleaning.

Report a concern   May 19, 2017 — Rated 8 out of 10 by A.K. Zerorez Boise
What could we do to improve?

The only thing I would request is to please not try and change the appointment time. I work during the day and set the time window that is best for me. I requested this when I made the appointment and was still called to see if they could come earlier. Your technicians did a fabulous job and were courteous and efficient. However please listen to your customers when they make requests.

Report a concern   May 19, 2017 — Rated 10 out of 10 by J.J. Zerorez Boise
What do you like about our products and services?

Products leave the carpets nice and clean to look at and to feel. Serve was outstanding.

Report a concern   May 18, 2017 — Rated 10 out of 10 by K.Y. Zerorez Boise
What do you like about our products and services?

They clean very well without alot of soap or residue - the tech. was very nice and explained everything he was going to do very friendly and professional. Love the work you do.

Report a concern   May 18, 2017 — Rated 10 out of 10 by Butch Fisk Zerorez Boise
What do you like about our products and services?

Quick and easy

Report a concern   May 18, 2017 — Rated 10 out of 10 by Carol McIntyre Zerorez Boise
What do you like about our products and services?

We had our vents cleaned and our carpets cleaned. Both were done professionally and in a timely manner. The technician was very helpful in explaining the products. Very happy with everything.

Report a concern   May 17, 2017 — Rated 10 out of 10 by V.M. Zerorez Boise
What do you like about our products and services?

Service people were excellent efficient friendly. Explained everything and
Carpets look
Great!!!!

Report a concern   May 17, 2017 — Rated 9 out of 10 by K.T. Zerorez Boise
What do you like about our products and services?

Got very dirty furniture clean with pretty quick drying. Corbin was prompt and courteous.

Report a concern   May 17, 2017 — Rated 10 out of 10 by Christie Przysucha Zerorez Boise
What do you like about our products and services?

Rusty did an incredible job! I felt that he went way above and beyond to make sure I was happy with the results, and I am!!! I've even had friends amazed by the results! I won't use anyone else in the future!

Report a concern   May 16, 2017 — Rated 10 out of 10 by Marie Anderson Zerorez Boise
What do you like about our products and services?

John was VERY professional and thorough. I loved how it smelled of oranges in my house after, and my carpets look amazing! I am so impressed with Zerorez and will definitely use in the future! Thanks

Report a concern   May 15, 2017 — Rated 10 out of 10 by L.B. Zerorez Boise
What do you like about our products and services?

Quality of the work, the way our carpet looked afterwards and Jake's knowledge and willingness to explain everything.

Report a concern   May 15, 2017 — Rated 10 out of 10 by B.K. Zerorez Boise
What do you like about our products and services?

They feel fresh and deep cleaning! We especially liked our technician and would request Nick in the future! He is so thorough and very knowledgeable!

Report a concern   May 15, 2017 — Rated 10 out of 10 by Linden Forbes Zerorez Boise
What do you like about our products and services?

I appreciate its clean, no chemicals system.

Report a concern   May 14, 2017 — Rated 10 out of 10 by K.G. Zerorez Boise
What do you like about our products and services?

Zero residue.

Report a concern   May 14, 2017 — Rated 10 out of 10 by Joe Miller Zerorez Boise
What do you like about our products and services?

Carpets look great. The technician communicated very well with me when I had to leave out of town.

Report a concern   May 14, 2017 — Rated 10 out of 10 by A.G. Zerorez Boise
What do you like about our products and services?

I like that the carpets aren't crunchy when they dry.

Report a concern   May 14, 2017 — Rated 7 out of 10 by L.S. Zerorez Boise
What could we do to improve?

I have had the carpet cleaned twice by zerorez in the room my dog has peed in. It smells worse that it did before.

Response from Zerorez Boise:

Hi Leah-
We have unsuccessfully tried to reach you regarding the odor you smell. On our first appointment to remove the odor, we recommended performing a deep urine extraction, which you chose not to have us do. The same service was performed at the reservice of your room. Unfortunately, the soiling that you have in the carpet is deeper than what can be removed with a normal cleaning, and a deeper cleaning is required to remove the contaminants. This is an extra service, and does cost more than the normal cleaning does, but is really the only way to truly remove soiling such as urine.

Because we did not have the opportunity to remove the urine which is in the backing and the pad of the carpet, the moisture left in the carpet re-activated microbial growth in the urine spots, and the odor will increase dramatically. As the urine dries, the odor will abate, at least until the next cleaning. This is an issue that needs to be properly addressed in order to solve the problem correctly. Otherwise, it will continue. I'm sure you've noticed it gets worse on rainy days as well, and as the weather warms, it too will cause increased odor.

Please let us know when you are available, and we are more than happy to help you remove the contaminants from your carpet, and get it smelling good again.

Report a concern   May 14, 2017 — Rated 10 out of 10 by Don O'Brian Zerorez Boise
What do you like about our products and services?

The carpet and wood floor cleaning were amazing. Alex, the technician, did everything we asked, even when we changed our minds. He was flexible, courteous and professional. He explained everything very well and made sure to answer any questions we had. For carpets and wood, I would highly recommend Zerorez!

I am not happy at all about the granite cleaning/sealing. I am not convinced the products used are any different than what I could have bought and put on myself. I was expecting to see areas with mild water spots to be better than before, some visible difference at least, especially for the PRICE. I would like to talk to someone because I am not happy about it. Thank you! Jennifer Phone number removed

Report a concern   May 14, 2017 — Rated 10 out of 10 by Riley Zahm Zerorez Boise
What do you like about our products and services?

Friendly and knowledgeable staff. Offered me advice and were very timely. Also honored an older deal when they did not have to. Very very enjoyable experience.

Report a concern   May 14, 2017 — Rated 10 out of 10 by K.P. Zerorez Boise
What do you like about our products and services?

Always pleasant and professional, while providing excellent care.

Report a concern   May 13, 2017 — Rated 10 out of 10 by Kathy Lindnar Zerorez Boise
What do you like about our products and services?

Service was excellent, would recommend to our friends.

Report a concern   May 13, 2017 — Rated 10 out of 10 by M.P. Zerorez Boise
What do you like about our products and services?

Personalbe and did a GREAT job.

Report a concern   May 13, 2017 — Rated 10 out of 10 by Maria Poisall Zerorez Boise
What do you like about our products and services?

Great service, explained everything, was patient and did a great job.


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