Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10977 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2017 — Rated 10 out of 10 by A.R. Zerorez Boise
What do you like about our products and services?

The carpet gets clean and service is courteous. No sticky stiff feeling after it dries.

Report a concern   July 7, 2017 — Rated 10 out of 10 by V.J.S. Zerorez Boise
What do you like about our products and services?

price

Report a concern   July 6, 2017 — Rated 10 out of 10 by L.N. Zerorez Boise
What do you like about our products and services?

My carpet feels so clean, no sticky soap residue and it looks wonderful.

Report a concern   July 6, 2017 — Rated 10 out of 10 by J.D. Zerorez Boise
What do you like about our products and services?

I'm always more than satisfied with your technicians. I never have to worry whether something was overlooked or not cleaned sufficiently. KEEP UP THE GOOD WORK! I always tell all my friends about you!!!

Report a concern   July 5, 2017 — Rated 9 out of 10 by C.W. Zerorez Boise
What do you like about our products and services?

4th carpets look great. My only concern is that the small room has a wet carpet type odor still. It was the dirtiest but it has been a few days now. I hope it goes away.

Report a concern   July 5, 2017 — Rated 10 out of 10 by M.T. Zerorez Boise
What do you like about our products and services?

I liked that your Zerorez is organized, John came at the time he said he would come, no high pressure sales. The carpet cleaner called prior to arrival which was right on time. He was very thorough. Also, thanks for recognizing we are a non-profit and giving us a discount, it is very much needed and appreciated. Thank You!

Report a concern   July 5, 2017 — Rated 9 out of 10 by T.A. Zerorez Boise
What do you like about our products and services?

Friendly employees, quick service, reasonable price

Report a concern   July 4, 2017 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

Jared and Josh were very upbeat, very helpful, explained everything to me first before starting, then kept me updated throughout (we left). Just super; will definitely use your services again; already have it marked in my calendar for next time.

Report a concern   July 4, 2017 — Rated 10 out of 10 by A.M. Zerorez Boise
What do you like about our products and services?

Josh was amazing!!! He explained everything thoroughly and went above and beyond to ensure my carpets look amazing! With two kids under the age of three, my carpets were a complete disaster and I am in utter amazement of how awesome they look!!!! He was able to get stains out that I thought were impossible to remove. I would definitely recommend this company. What a wonderful job they did!!!

Report a concern   July 3, 2017 — Rated 10 out of 10 by L.F. Zerorez Boise
What do you like about our products and services?

The young that cleaned the carpet. Also how nice they looked when he was done

Report a concern   July 3, 2017 — Rated 10 out of 10 by J.D. Zerorez Boise
What do you like about our products and services?

the technician was professional. the floors look great and it didn't take that long

Report a concern   July 3, 2017 — Rated 10 out of 10 by M.P. Zerorez Boise
What do you like about our products and services?

All went very well---my tech was very nice and informative when I had a question. One concern was that he did not wear the booties, therefore his boots left waffle type marks on our wood entry way. not a big deal but worth mentioning.
I will use you again ----

MPeck

Report a concern   July 2, 2017 — Rated 10 out of 10 by L.B. Zerorez Boise
What do you like about our products and services?

did a fantastic job of how the product works, tips to keep carpet in top shape so it lasts longer and most impressive was the product that renews carpet fibers

Report a concern   July 2, 2017 — Rated 8 out of 10 by J.J. Zerorez Boise
What could we do to improve?

It was good I just don't often talk about carpet leaning but I would recommend if I did

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.R. Zerorez Boise
What do you like about our products and services?

It was for a commercial setting, the service was great and very professional. The team was also very knowledgeable and efficient. I highly recommend them to anyone.

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.S. Zerorez Boise
What do you like about our products and services?

Nick did a great job. He asked questions and made several suggestions which were very helpful.

Report a concern   June 30, 2017 — Rated 10 out of 10 by S.A. Zerorez Boise
What do you like about our products and services?

The Zerorez team arrived on time and did a fabulous job of cleaning our carpets.

Report a concern   June 29, 2017 — Rated 10 out of 10 by R.H. Zerorez Boise
What do you like about our products and services?

We had our carpets and leather couch cleaned a week ago and Zerorez did a great job. The carpet came out not only looking clean but felt really nice to walk on. The leather sofa looks great. A week later and carpet and leather look great. They not only cleaned the carpets and leather but they provided information along the way and provided tips on how to care for both going forward. I would recommend Zerorez and will have them back next year.

Thanks,
Lynda

Report a concern   June 29, 2017 — Rated 10 out of 10 by M.M. Zerorez Boise
What do you like about our products and services?

They were very professional and answered all my questions.

Report a concern   June 29, 2017 — Rated 5 out of 10 by L.E. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I was pleased with the technician and the way he went about doing his job, and when he left I told him I would be giving him a nine or a 10 score.
But, this morning when we returned to the house after the carpet dried, It smelled terrible!
I don't understand why this would be the case.

Report a concern   June 28, 2017 — Rated 10 out of 10 by D.B. Zerorez Boise
What do you like about our products and services?

Service is good from beginning to end and the carpet looks great.

Report a concern   June 28, 2017 — Rated 10 out of 10 by D.F. Zerorez Boise
What do you like about our products and services?

Knowledgeable and friendly cleaners

Report a concern   June 28, 2017 — Rated 10 out of 10 by M.B. Zerorez Boise
What do you like about our products and services?

Your technician was on time informative courteous and did a great job

Report a concern   June 28, 2017 — Rated 10 out of 10 by R.P. Zerorez Boise
What do you like about our products and services?

We were totally impressed! The pair of technicians called 30 minutes before arrival, helped move a couple of big furniture pieces, explained the charges before they started and offered options if we were interested. We do have dogs so the stain removal treatment was necessary and welcomed. They also told us if the smell came back they'd come back at no charge. We did notice a smell and they came back and did the enzyme treatment at no additional cost. We are very happy with Zerorez and all of their staff.

Report a concern   June 28, 2017 — Rated 10 out of 10 by P.G. Zerorez Boise
What do you like about our products and services?

Our technician was great and fast. The carpets look great. Thanks

Report a concern   June 28, 2017 — Rated 6 out of 10 by D.J. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Stains I pointed out received special treatment but the rest of our carpet got shoddy treatment. Didn't even get bathtub crayon out of the carpet-I had to wipe it out after the cleaner was here. Called & having a re-do on the kitchen & laundry rooms as stains and dirt were not removed.

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.D. Zerorez Boise
What do you like about our products and services?

prompt friendly and on time

Report a concern   June 27, 2017 — Rated 10 out of 10 by B.H. Zerorez Boise
What do you like about our products and services?

No chemicals. Prompt service, courteous employees

Report a concern   June 27, 2017 — Rated 10 out of 10 by V.B. Zerorez Boise
What do you like about our products and services?

clean very good with no oder

Report a concern   June 27, 2017 — Rated 10 out of 10 by A.F. Zerorez Boise
What do you like about our products and services?

Loved the service and number of options! They worked so hard and the results were amazing! Would very much recommend and use again! Worth every penny!


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