- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I felt the service was over priced for what was received. The carpets were cleaned and do look better but for the price I believe I could achieve the same result doing it myself.
The technician was friendly and great to work with but seemed in a hurry rather than taking his time to do a good job.
When I scheduled the appointment I asked to have three rooms and a hall cleaned but when the tech arrived we had decided to only clean two rooms and the hallway. The tech said he would adjust the invoice however we were charged about the same as was quoted for the three rooms and the invoice we received after the tech left was for three rooms and a hall.
Hi Kaleb- thank you for your feedback. I'm sorry that you feel our prices are too high for the service received. As the technician stated, the extra room was removed from your final bill. You were quoted between $130 and $175 depending on the size and soiling for all four areas initially, but then paid $119 for the three areas you did have cleaned. Our regular pricing for two rooms and a hall would be about $141 give or take, So you did save quite a bit of money from what our normal, non-special pricing is.
If you feel the cleaning wasn't as good as you were expecting, we do have a 30-day, Gotta-Love-It-Guarantee. We have reached out to you, and are awaiting your call for us to come back and reclean those areas you are concerned with.
Thank you!
No added chemicals. Quick, easy and does not leave any chemical or perfume smells behind!
I appreciated the courtesy the technician, Alex, showed to us, as well as the excellent job of cleaning he accomplished. I wouldn't hesitate to recommend your company.
Thank you to Rusty for doing a great job on my carpets on Wednesday Dec 13. He showed up on time and got finished quickly - thanks again.
No soapy solution used.
Courteous & knowledgeable technicians
I recommend Zerorez to all of my clients and I use them for my own home. They have a wonderful cleaning system that consistently deep cleans both carpet and tile areas.
Dave was very friendly, very informative ahead of time. Was very detailed in his work and did an outstanding job!!!! I am so happy with how our carpets turned out so clean!!!
Sebastian was on time, very friendly, fast, and professional. I was very happy with the cleaning, great price.
There is no sticky residue and the carpets dry quickly. We have always had a good experience.
I was very happy with the carpet cleaning and the tech that did the carpet cleaning (Dave).. He was very friendly and professional. Real nice guy and he did an excellent job on my carpet. I was thinking of tearing out my carpet and getting new but thanks to you I dont have to now.. Thanks Zerorez and Dave
We had a stain that was not able to get up. It seemed like having our carpets cleaned made the stain worse
No soap.
Knitting Factory Concert House has been using Zerorez to maintain our carpets for over 5 years. We have upwards of 1000 people through our doors every night and our carpets take a beating. Zerorez brings them back to life every time. We highly recommend Zerorez in Boise!
Best,
Name removed
General Manager
Knitting Factory Concert House
Service is expensive -- final bill was nearly twice the price quote I got over the phone. However the technician was friendly, knowledgeable, polite, professional, and did a great job.
I really like that you don't use soaps in the carpet, and i really appreciate that you stood by your guarantee to make right any dissatisfaction. Prompt service is a real plus, and the professional representation really gave us more peace of mind.
Thank you.
Everything was a good service
Great company and service! Awesome job on my carpet, tile and floors.
Professional, and on time, quick and efficient.
The tech was thorough... And provided great options to choose from that met our carpet cleaning needs.
The young man explained what he was going to do and did it in a timely manner and was very polite.
Best carpet cleaning we have ever received. We will be interested in how the fiber protector application will effect vacuuming results.
We recommended you to our neighbor.
Very pleased not having the harsh chemicals. The two gentlemen that cleaned the carpets were very friendly, asked questions and were very respectful of the house and my husband and I.
The serviceman showed up on time and did a great job. Please schedule him for us the next time you do our carpets.
The knowledge your people have about the science behind your product is astounding. Very professional!
Friendly and knowledgeable staff. And the carpets and couch turned out great!
Great results! My carpet looks new again!
friendly, helpful and informative employees. my carpets have never looked better. I will never go back to chemical cleaning! I have 2 cats that hack up hair balls that I felt ruined my carpets. I was getting ready to budget for new carpets. I was amazed how your service got rid of the stains that I cringed when I looked at them! This is the second time I've used your service and they did another outstanding job. I think I'll be able to use that money I was saving for carpet on something else. Thank you zerorez!
Consistently great results. Pleasant technicians.
Carpets look great. No wet carpets, dry in a few hours. No stiff, YUCKY carpet from soap residue.
Dried quickly was,not crunchy. My area rug looks like new. thanks