- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Heather is aware. I have an email confirmation for 5:00 pm, not a 3 hour window, 5:00 pm. Didn’t hear anything till 6:00, they showed up at 6:45. They did a good job, but I felt they may have been in a rush. They left at 8:00 pm.
Adam did an awesome job! Carpets look like new.
Prompt service, quality work and great results!
Carpets look great!
Nick did a great job on our carpets. Best carpet cleaning we have ever had. Highly recommend Zerorez!
Wool carpet steps did not dry for 36 hours which means I guess the water did not get totally pulled out??? Also your system , tho wonderfully scent and chemical free, left a spot where lotion had been spilled earlier and pulled several other stains to the top. The wool carpet is old but the spots I believe should have come out?? Maybe not?? It smells clean and I am sure it is much cleaner. Just not sure because Certified used to get the wool carpet more perked but also they spent 2 to three hours doing it. Hope this helps you.
Thank you for your feedback, it was very helpful! We appreciate the time you took to discuss your concerns with us and although you felt a re-service was not necessary it is still an option for you until 30 days after the original cleaning. We want to do everything we can to make sure you are satisfied with our services and we would be happy to come out and re-clean those areas that you are concerned with at no charge. Thank you!
Alexander was incredibly helpful and did a great job. I would recommend zerorez to anyone I know and will use again.
Professional technician and a superior result, the carpet was clean!
Tyler was an awesome technician- very thorough and considerate of furniture, walls and household goods.
The products is great and so is the service. Thank you
Technician was very helpful and took good care of customers property. Would gladly have same tech back to work on customers multi million dollar aircraft.
Friendly service. Carpets look great!
There were a few spots that still needed cleaned and a stain left permanently on the lab floor. However, Dave came out to check things and made sure the job was done. The reason it’s not a 10 is because the stain and the office smelled mildewy this morning.
Great guy and carpets look great. Used in Colorado and now in Idaho. Dog on the van is awesome too. :)
Customer service
The pricing was a surprise. Too many fees and the ad originally said $39/room. I was charged the advertised price, but then was also charged $65/room for a regular shampoo. Which no chemicals were used for the "shampoo", just water, for $65 dollars, plus the $39, for water. Hmmmm??? Maybe the pricing needs to change?
However, besides that, I was very impressed with the technician. He was very knowledgeable on the topic. He took his time to explain all my questions and did a really great job.
Appreciate the black light, but it's really scary to see that on your floor. Keep it though, really shows what's on your carpet!!
Thanks for your help,
C.
We had a very pleasant result with Zerorez. Our service provider was very thorough and pleasant to work with. He listened to our concerns and provided helpful responses. Our result was excellent.
Service was very good. Products are good. I like that you work on upholstry and mattresses.
I really appreciate the level of professionalism Zero Rez has. Every technician that has entered my house are always very friendly and finishes the job great! I love that my carpets look and smell clean without all the harsh chemicals and no residue is left behind. I have used other companies in the past and all I get is carpets look good while they are drying but after stain reappears and the carpets are stiff.
I will definitely recommend to any friend, family, or colleague.
We have a puppy and zerorez took the pet odor out of our carpet. I highly recommend them!
As usual, a 10 Star service! That's why I keep returning to Zerorez!
We have carpets that are over 25 years old and zerorez is the only company that gets them looking almost new again.
Prompt and efficient.
That you came back at no charge and fix the problem
Eric was efficient, knowledgeable, and did a great job!!
Carpet is not clean and stains were left by tech. I have picts on one example. Needed it for house sale so do not have time to redo before house goes on the market. Would prefer money back.
Excellent results and knowledgeable employees.
Your technicians were professional and personable. They did a great job for us!!
I love that Zerorez doesn’t use harsh chemicals. There were no odors, even after applying the carpet protector. The technician was very nice in explaining things I had concerns about (a difficult stain, matted traffic area, etc), he called before arriving, and was ahead of schedule. I would definitely use Zerorez again for future carpet cleaning and would have no problem referring them to friends or family.
Great service - friendly, thorough, and effective cleaning.