- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets are soft and fresh smelling after the treatment and Austin went out of his way to make our experience better than we’ve had in the past.
Zerorez was recommended to us by our carpet installer in the Spring. We're so glad that he shared the company and Dave, who cleaned and treated our carpet. Dave was definitely more professional and knowledgeable than other carpet cleaners we've used in our many years of home ownership. We will highly recommend Zerorez to our friends and neighbors.
Great service provider! Great job on my carpets!
The technician was friendly, knowledgeable and efficient. He answered all my questions, and the price was very reasonable. I have used Zerorez for several services now and my home feels and looks so much cleaner!
You always do a great job! Thank You!
Wow! I couldn’t be happier with Nick and everything about the Zerorez experience. He talked to us about every step of the service, from the nitty gritty details to the overall project. He explained things in a way we could understand, and answered all of our questions. He was courteous and kind and very conversational. I was blown away by his knowledge and friendliness. Truly top notch!
Listens to your concerns - tries to solve your rug cleaning problems. Efficient, helpful. Not necessarily pushing extra services or additional “add ons “ but there were some. My choice. Nontoxic cleaning, no residue.
They can get out any stain but I do feel like the prices are higher than most others but usually worth it. Hey
The carpets looked and felt cleaner than when they were new!
The science of the charged water!
No smell (sweet or dirty) after cleaning and dirt plus pet odor gone. thank you
Very, very impressed with the young man, Larry, that did the work. Very knowledgable and friendly. Looks great!
Carpet cleaner was very nice!
Quality, explained the details
Up front pricing based on my long/short term needs with my carpet. All questions answered BEFORE the work was started. Very respectful and friendly. My carpets look great and the pet urine smell is GONE.
My carpets were extremely clean. Tyler did a fantastic job. I have used you at least 3 times, but Tyler was the best! I will definitely use you again
I appreciated our technician (I'm sorry I can't remember his name), calling to say he was in the area a bit early and could start early if we were okay with that. He was friendly, polite, hard working and very thorough. Our carpets are 14 years old and I thought they'd still look a little "tired" after the cleaning. I was wrong. They actually looked and felt great! Keeping the windows and overhead fans on, they dried in 5 or so hours. We are very happy and would recommend Zerorez to others.
That was the second time to use your service. Larry was informative, pleasant and did a good job.
AMAZING
Great first visit! The technician was on time, efficient, and friendly!! Will definitely recommend
No chemicals, friendly service person.
My carpet is 6-7 years old. It was the highest quality carpet at the time we bought it. It has normal age and wear. We make sure to clean it regularly. Your sales rep kept telling me how bad he thought the wear looked and kept trying to up sell me on a spray protectant his other suggestion was to consider replacing my carpet. Let me make it clear that paying over $300 to get less than half of all the carpets in my house cleaned is an exorbitant amount. But now I’m told to replace my carpets as well? I’m will definitely reconsider asking you to return next year. And as an FYI it took well over 24 hours for the carpets to dry. It made for a miserable day keeping family and pets out of the main living areas.
Thank you for your feedback. We do encourage technicians to inform clients on how to maintain their carpets and to let them know of the products and services that we provide. We apologize for any miscommunication that may have happened on the day of your cleaning. Again, we appreciate the time you took to discuss your concerns with us and we will take them into consideration as we move forward. Thank you!
Dave was fantastic!
My technician was great and did a fabulous job cleaning my 3 chairs. Very thorough!!
Great technicians. Great looking carpet! The dirt is gone!!
ALWAYS ON TIME, ALWAYS POLITE, ALWAYS JOB WELL DONE
I like that harsh chemicals are not used!
I could not believe how clean the floors came out. They look fantastic! I did find 3 areas of wall damage (2 on the stairs, and 1 on the trim of the powder room) but with as large as the machines are, I understand.
The two guys that came to my home were very nice and courteous. They were missing a part on their van therefore had to go back to Boise and get it, but they were very fast in doing so. I’ll be scheduling my upstairs to be done in the very near future. Thank you.
Very fast and the operator was great about explaining the steps. He was respectful of the home and was on time.