- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and reasonably priced.
That you don’t use chemicals , the carpets are dry in a short time, and always looks nice
They did an excellent job quick and efficient. I definitely would use them again
The quote almost doubled when the suggested addons were mentioned at the appointment rather than on the phone when I got the quote.
Price could be cheaper it's hard for single parents to be able to afford good care
Jordan is the best, a dedicated and very professional young man, very easy to talk to.
He did his best to remove some bad stains and for the most part, did. I would sure recommend him and your co. to my friends.
On time as per scheduling. Aden was very courteous and informative when asked about the cleaning process.
I think your standard rates were a little much for the furniture I had cleaned. For instance, you charged me a rate for 1 recliners for 2 cushions that were approx. 2' x 2' x 2'. I dont think I'd ever have you do upholstery again based on this experience.
Also, no one told me in advance that area rug cleanings take 4-6 weeks! Would be good to disclose that upfront.
I’d heard about you on the radio, checked Nextdoor comments and decided to give you a try.
Dave came out and did a terrific job. We have an older pet that we didn't know had begun using an area for the litter box. It was awful! Dave worked hard and the stench is gone. He covered the high traffic areas and 'spots’ beautifully. We couldn't be more pleased. It cost more than we anticipated but the results made it worthwhile.
Zerorez did everything they said they would do. They reminded me they were coming, They honored the quote they gave me. They offered other products on top of the cleaning, but did not pressure me in any way to use the other offerings. The guy who came over was respectful, very hard-working and very thorough. He offered ways that we could lessen the issues with our high traffic areas. All tips were very appreciated. Finally, my carpet was dry by the time my wife got home from work as I was told would most-probably be the case. We are quite satisfied
Punctual, courteous and professional
Great customer service! Happy it is safe for my family!
Austin was very thorough, careful, detailed, and informative about cleaning the house. We had a major problem with a sick old cat and he explained all that to me. Amazingly, It smells so much better. He did say some odoor will maybe return, but we're happy for the improvement. He wore the little booties.
Austin was very polite and personable. I would ask for him to come next time.
The rugs are not really wet, more like moist in the parts he had to do many times. Also, there is a nice light smell and not the dead dog wet carpet smell. I loved the black light flashlight so I could see where the main cat damage was.
Austin even did a great job on the tile grout which neither of us thought would improve so much.
I've had Zerorez before and would definitely have them again.
Jan Plov
I had dropped a large glass ball on the rug and it had shattered. I have arthritis and couldn't get the pieces up. He knew I was concerned because of our two year old grandson. He worked that area several times for me. It's perfect now.
Nick does an amazingly great job!
Very personable
Carpet looks and feels new. Dries quickly.
No residue, safe around pets. The carpets were not soaking wet when they were done.
Friendly and on-time staff. Carpets were cleaned very well. This was the second time using Zerorez. I highly recommend them.
The carpets looks great! Work was done quickly and efficiently.
Easy to schedule and the staff member that came to do the work was friendly and efficient.
Our carpet came out very clean !! Thank you !!
Friendly service, thorough work, and easy to schedule.
Very quick, respectful and professional.
Carpets came out clean and fresh. The guys who did the work we're friendly and courteous. They made a great team.
Technicians were very pleasant, efficient, and knowledgeable. Will use again!
I found out about you on Joe Prin program. I will continue with you but I won’t have you later in day. A bedroom carpet clean at 4 pm is not early enough to allow carpet to dry.
My carpets were left too wet. The open areas are dry now but under the furniture is still damp two days later. Not a happy customer this time.
I love the ease of scheduling online! Zerorez has been the first carpet cleaning company that we literally have NOTHING to complain about. Great job, great service, EVERYTIME.
The service rep was on time and set expectations before he started and more than met those expectations. He was very polite and professional. I would definitely recommend Zerorez.
I like the fact that my carpet dries fast, and it also looks so clean and new with your cleaning method. Dave Ford is the Zero-Rez tech that I use. He does an excellent job of cleaning the carpet, and is very careful and thorough with his clean-up after he is finished with the carpets.