- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient, not chemical smell or residue
I'm SO pleased with the service. Our carpets look so much better and we couldn't ask for better service. We'll definitely use you again!!
Everything looked really good before your guy left. However, once the carpet completely dried it didn't look that great.
Thank you for taking the time to provide us with feedback. We apologize that the carpet did not appear as clean after drying. We would like to come back out and clean the areas of concern that you have. We have tried to reach out to you. Please contact our office at 208-383-1000 so we can get you on the schedule at no charge.
My carpets look great !!! Technician was able to get out some old stains!! I am very very pleased with the results and the experience . He was on time very professional & did an awesome job .
Please make sure equipment is working correctly.Larry did a good job cleaning and getting all the spots taken care of that needed to be taken are of. The one complaint I have is that it took approximately 14-16 hours for the carpets to dry because the equipment that was to extract the water was not working correctly (too long). After calling Zerorez on Thursday morning a tech (Zach ) came out to see possibly what the problem was. Put fan on spot that was drying and that did take care of that I did appreciate both techs who gave us service. I will give Zerorez
another chance and hopefully it won't take so long for carpets to dry,
Name removed
Chemical free!!
We like the care and convenience
Clean!
Great work...great results
Great service and my carpets look amazing.
The technician was early, and did a great job!
Quick and friendly service, stain is removed. Thank you!
Very clean carpet, quick drying time. Sebastian did a great job!
They were on time and called ahead. They explained what our options an didn’t pressure us one way or another. They did a very nice job and we were happy with the results.
The technician was very good about calling ahead of time with schedule updates and did a great job. Thank you!
I like that I don't have to worry about toxins. I appreciate your PROMPT, courteous, respectful servicemen. I loved the look of my carpets when they leave. I will call you again in six months! First name removed
Very nice people and no residue on carpet
I love that my carpets look cleaner with Zerorez that any other company got them! And that your technicians are friendly and professional.
The technician called with 30 min notice, was respectful of our home and time, and did a great job.
A little sad about a few stains that couldn’t be cleaned. One stain just appeared, didn’t know it was there until the cleaning was done.
Quality of service, availability, prompt, friendly
ZeroRez has always been my go to for carpet cleaning. My carpets always are clean with no residue left over. Technicians are always professional and knowledgeable. Thank you Zerorez!
Aidan was terrific - I had a lot of questions about the pet stains from ‘accidents’ in several of the rooms. Aidan answered each of them prior to agreement to treat and his advice turned out to be credible. The carpets turned out wonderfully. The pet odor is gone. The carpets look like new. Thank you to the team.
There is no residue
Helpful, efficient, professional service with results. Our carpets dried quickly and they wonderful.
Thank you, our carpets look great, no complaints. Zach, I think his name was did great job.
tech was friendly and called to see if he could show up before our scheduled time
Sebastian was the best Zerorez employee we have ever had in our home
Zach was great! He was super knowledgeable and I would 100% request for him the next time we have our carpets cleaned!
Better clean than what we’ve had from other companies. Zach was very thorough and informative. Truck, equipment, and tech were clean and professional.